Yes-Rentals Car Rental

I am more than happy with Yes Rental. i cant ask for morr with that price tag. i will be a returning customer.

The Car is not tidy and it smells bad! The staff however sprayed something like a freshener to reduce the stinky smell.

Car was not very clean and it had some technical problems with front bumper.

The car condition was very poor. The reverse camera didn't work properly. Gear wasn't very smooth. Although car was clean inside it had bad smell. Havent refund my deposit yet.

received for what i booked, happy. the first calls for pick up, those two phone numbers weren't working, thought the rental company not exist and got stranded at the airport. looked through the whole voucher and found 0800 number, but was Park&Fly answered. then tried call one of the numbers again, eventually someone answered. spent a bit time just for pick up, at drop off was quick. counter staff was helpful, but she charged $300 bond not freeze (on provided credit card), even i purchased extra cover ($0 excess) through YES rental, not very happy about that, they still keep the bond for two weeks after i have returned the rental car. this kind of procedure should be changed. have been hiring with many other rental companies they didn't do any bond, as i don't like the 'bond' idea so always get the $0 excess option.

This seems like a part time operation. There were poor directions on where to be picked up at the airport. Then we were driven to an office park where the paperwork was filled in by hand. Turns out the pick up car was our rental car. Windows were very dirty. Otherwise car performed well. Drop off information was incomplete and we dropped off car an airport parking lot.

I got value for money

Customer service extremely poor discrepancy over condition of car at pick up discrepancy over drop off no transfers to airport

It would have been much easier if I got the email 3 weeks before about pick up & drop off as I was overseas staying where there was no email or printer.

Friendly & Easy booking, Excellent service & great vehicle. Very satisfied.

Car size was fine, needs English as well as Chinese.

While the car was older than expected,,the staff were friendly and no waiting time for either pick up or drop off

Great service. Not many car options, and mostly old model cars.

Waited about 20mins for the car. Car could have been cleaner.

Pretty amateur operation, we got picked up from the airport on the kids school run!! The premises of YES were a bit dodgy, we wondered what we had got ourselves into. The staff were very friendly, it was quite over the top vehicle checking for such an old rental vehicle! unfortunately we will not be using this service again.

After hours pick up was shocking. The rest was great thanks

The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up. The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine. Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again. However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.

Car is not clean. Door is not well function. Something wrong with the heater. 25 degree feels like 16 degree

Highly recommend to all. Was very happy with the car and the service AAA++++

Upgraded. Good car. Excellent staff. Smooth process. Recommended