Routes Routes Car Rental

Routes with EasyRentCars

Routes is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on EasyRentCars for a Routes rental, simplifying the process while maintaining the standards Routes is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Routes, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.
With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Routes, EasyRentCars promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.

EasyRentCars's guest reviews

8.8

/10

Very Good
  • Vehicle condition

    9.1
    我是进度条
  • Vehicle cleanliness

    9.0
    我是进度条
  • Spaciousness

    8.8
    我是进度条
  • Counter staff

    8.9
    我是进度条
  • Pick-up location

    8.4
    我是进度条
  • Drop-off location

    8.6
    我是进度条
  • Pick-up time

    10-30 mins
  • Drop-off time

    10-30 mins
  • 9.7

    Excellent

    At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.

    icon_locationOrlando
    Reviewed: February 20, 2019

  • 10.0

    10/10

    Best customer service experience I had so far for a car rental. Everyone was so friendly and the ride was on time .

    icon_locationOrlando
    Reviewed: February 20, 2019

  • 9.3

    i actually was given a KIa Soul which was better because it handled really well in the snow I encoun

    I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.

    icon_locationVancouver
    Reviewed: February 17, 2019

  • 8.0

    Impressive service

    The car was excellent, however, the inside of the windscreen was dirty. This made driving I'm bright sunlight very difficult Also, the windscreen washer fluid did not contain de-icer/detergent and so immediately froze when sprayed onto the windscreen.

    icon_locationVancouver
    Reviewed: February 15, 2019

  • 8.0

    Will rent again

    Routes was am excellent rental car company

    icon_locationOrlando
    Reviewed: February 9, 2019

  • 5.0

    Bald tires on rental car. Rude counter staff.

    I had prepaid for a "Toyota Corolla or similar" vehicle at MCO for January 30, 2019. When I arrived at EasyRentCars MCO which had a large "Routes" sign outside, I was told that the only vehicle they had was a Jeep Rubicon. I asked if there was any alternative. The young woman staff member said "Yes, you have an alternative. You can leave and go back to the airport." Therefore I accepted the Jeep. On leaving the parking lot the vehicle made a terrible rumbling sound and the steering wheel shook. I returned and reported this to the same staff member. She said that this was due to the tires that were installed on this type of Jeep, and it was normal. When I reached my destination after 2.5 hours of freeway driving I saw that the front tires were almost bald. I therefore did not drive the car further. I called EasyRentCars at MCO and when I explained the situation they put me on hold and immediately hung up on me. When I called again I was put on hold for 15 minutes until I eventually hung up. I called the Customer Service number for Routes that I found though Google. "Kimmy" at Routes Ontario Customer Service was helpful and connected me to the manager "Kevin" (who I have previously been told was not in the office). He asked me to send photographs of the tires to him along with my phone number so he could contact me with a solution. Kevin did not call me. When I called again I was told that Kevin had left for the day. I was told that a replacement vehicle would be driven to my location in Jacksonville the next day. In the afternoon of the next day EasyRentCars delivered a new car to me. As the Rental Voucher states that the Car Supplier is Routes Car & Truck Rentals please help me!!

    icon_locationOrlando
    Reviewed: February 9, 2019

  • 5.7

    Would not recommend, unsafe vehicles and prices different than advertised.

    I would not recommend using them. The location was initially unable to provide me with the car I requested (economy car) and instead gave me a jeep wrangler. The vehicle was unsafe to drive and could have resulted in a serious accident as a bolt for the rear control arm/axel was missing and I was informed of this by a stranger since I do not know much about the jeep. Routes did provide me with an alternative vehicle that also seemed to have weird sounds when driving. Additionally, the rate for prepaid tolls does not match the description on their policies (4.99/day + usage) and is significantly higher (11.99/day), resulting in a much higher cost than anticipated. Overall, the staff was nice but vehicles are either worn out or unsafe and the false rate advertised on their website felt like a bait and switch strategy.

    icon_locationOrlando
    Reviewed: February 7, 2019

  • 3.3

    ABSOLUTELY TERRIBLE SERVICE/SCAM ON PRICING BY ROUTE

    The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

    icon_locationOrlando
    Reviewed: February 6, 2019

  • 8.7

    Your location is not at the airport as the other car rental place. I was told you are working on it

    Staff is polite and respectful. Although, I could see that the staff was buzy, they kept a smile. They worked as a team. Good job on the staff

    icon_locationChicago
    Reviewed: February 5, 2019

  • 2.0

    Waste of time

    no. it's an old broken down vehicle that was dirty and full of snow that took forever to get and forever to return. Sucked!

    icon_locationChicago
    Reviewed: February 5, 2019

  • 10.0

    Excellent

    Routes is where I had one of the best rental car experience. Never any issues. The staffs are always willing to provide good customer service. I recommended this place to many of my friends and they all had good experience.

    icon_locationToronto
    Reviewed: February 5, 2019

  • 8.7

    Car wasn't as advertised

    Car provided wasn't as advertised. The car received was good but I needed more space for bags, hence had to take more trips and cost me more. The pick up wait was over an hour. The drop off time was smooth and quick. If you could lower your prices more, this would help me book more.

    icon_locationToronto
    Reviewed: February 4, 2019

  • 4.3

    Almost no service

    Many thing need to improve ❗️

    icon_locationChicago
    Reviewed: February 4, 2019

  • 10.0

    will rent again

    yes employees all great ease of renting very good

    icon_locationChicago
    Reviewed: January 31, 2019

  • 10.0

    Excellent

    Reason for the long delay in getting the car I wasn't a where that they don't rent to Florida residents. The girl at the desk was helpful and explained they would have to hold a $1000.00 on a credit card which I did but not everyone would be able to do that.

    icon_locationOrlando
    Reviewed: January 30, 2019

  • 8.7

    Very Good

    Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..

    icon_locationToronto
    Reviewed: January 29, 2019

  • 4.0

    Okay

    Terrible experience. Did not get the car I was promised. I waited 2 hours at the counter, 4 cars were returned but she will not give me. She demanded extra 28 dollars per day for the Nissan Rougue that was promised.

    icon_locationOrlando
    Reviewed: January 26, 2019

  • 6.0

    Not enough staffing! Or too many on breaks! Insurance issues will never rent again for you

    Terrible service! Took 45 min to get shuttle and only one staff to deal with 4 customers! Never again

    icon_locationOrlando
    Reviewed: January 25, 2019

  • 6.3

    will never use you again.

    Jeep was full of Sand and seats had what looked like ice cream spilled on them. Jeep was not washed. Looked like it had not been serviced since it was dropped off by the person before us. I have never had such an experience with a rental. Waited at MCO for 45 minutes because we were watching for an EastyRentcars shuttle. After 3 calls, find out it says Routes on it. Then driver never said a word whole way back like he was ticked off?? Girl at counter said the place hired a third party online. Their name is Routes? Wondered why my advanced payment said international charge...Never again.

    icon_locationOrlando
    Reviewed: January 24, 2019

  • 8.3

    The first employee was not very good at customer,service would not even let me use the phone The sec

    The first vehicle i got was terrible, i should have never been given. I had to go back and return. Off road jeep terrible comfort and on gas.

    icon_locationOrlando
    Reviewed: January 23, 2019

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