PARADISE Car Rental

Customer service from Paradise was excellent. Fauziah was extremely helpful and polite.

Car overall condition is good. It has some minor screeching sound. No pre defined slot to drop off vehicle so it had some minor hassle.

The car given was in a fairly run down condition with a faulty fuel cover that does not open without having to use the key to pry it open and the indicator that show door not close is also faulty. It is discounted but not worth the effort in renting a car like that.

Staff-Mr Aziq was very helpful. I left my Touch n go inside the car, Mr Aziq attended my request patiently and helped me get back the card. Praise for the excellent customer service!!!

the car is really clean

Please give your customer a better car than one which is scratched everywhere and has no reasonable power or its engine size. The car is not up to the standard

The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.

the break position is very high, my leg feel tired when traffic jam...i feel like the leg hanging.Hopefully can improve this.

Friendly staff

The car wasn't good condition. There were scratches everywhere.

Agent changed car. And the car given was not suitable to my need

Not happy that I was charged maximum excess for an accident that wasn’t my fault. Pardon my ignorance but I thought if I am not at fault I won’t be charged.

Worst car condition I ever rent.

Like: Nice service and response the question very fast

Like: Car value for money and suitable for small family of 5.
Dislike: Could have include a car parking coupon for convenience.

Like: The car from Paradise Car Rental was exactly what we expected. We needed a GPS and this was found on the spot for us though we hadn't booked one at RM25 per day of course. Fairly new car, approx 20000 km on the clock and on delivery I was presented with the offer of a Touch and Go card to use. Nice touch, Waja. Overall friendliness of the staff. They gave me a lift back to KLIA 2 on drop off.
Dislike: No office or person at KLIA 2; so when I arrived there and called the number and no one answered I was worried but they sent an automated text to call another number which stayed engaged. Eventually, I got a person on the line and she very efficiently dispatched a driver (her manager) and car to KLIA 2. So other than that hiccup at arrival all went very well.

Like: Helpful staff.
Dislike: Car no center lock

Like: Simple and comfortable driving.
Dislike: Car steering vibrates when exceeds above 100KM/per hour