One-Switch Car Rental

Like: excellent service and the vehicle with low millage
Dislike: the locations is complicated to find the location

Like: First guy whom we rented from was friendly and helpful.
Dislike: Young guy whom we returned cat to was cocky, rude, almost demeaning.

Like: Almost everything, especially early drop off.
Dislike: Due to next day pick up, but still within my reserved time duration, cost went up bit more then the amount I booked for.

The price seemed good on the surface but we never got the car & had to book one at GreenMotion up the street. BUYER BEWARE: you must have a hard copy of insurance...... they would not accept our electronic insurance copy(as every other rental company does), nor had a printer or any accommodation to work around that. So I booked a car somewhere else as we sat in the tiny waiting room & took an Uber to get it. Was ultimately still cheaper than paying the hefty insurance cost One Switch wanted to charge.

Looked like a scam, one guy sitting in a remote trailer with ZERO interest in renting cars to people. Turned us and another family away because they wanted my full auto insurance policy in writing, even though I had a valid insurance card. We were stranded, had to walk, and call an Uber to a legit rental car place. Avoid this place at all costs.

Horrible experience

I got to the pickup area but the attendant was not there. I waited over an hour just for him to show up. After that, they did not accept my insurance and the cost was 3 times what I expected to pay. Hands down the worst car rental I have ever experienced ! WILL NOT ever use again

The car had not been checked from the previous renter. Gas was at 1/2 tank mileage was wrong on my rental agreement. Major rental companies take your car insurance I’m glad I had a copy of mine

This deal was a scam. It was not obvious that specific insurers were accepted otherwise they would tack on lot of charges. If you carried Platinum credit card, these charges can be waived. I will never rent from here again and will tell my friends to intentionally avoid One Switch. Terrible experience all and all.

Hi, We never got the car. We got there and the driver drop us off at the back of a airport parking lot. And the rental place proceeded to tell us Our insurance was no good and said we would have to pay an additional $25 dollars a day. We said no way were they were going to get away with that. So cancelled reservation. He said we would get a refund. So we had better. Thanks James Mills

I paid $107. On line. When I got to the container office the man told me $98.00 more for add on. I have aaa car insurance in nj and brought proof,not excepted. I wanted to pay for tolls cash,no. I had to accept the sun pass of the office 12.99 Per day. Horrible. I will contact better bureau of business with a complaint

The staff at one switch counter wasn’t friendly. They over charge us for not taking their insurance policy. An “administration fee”. Over priced toll pay. I will never use this company again

Since our flight had been delayed twice, we finally reached Orlando by midnight. It had been a long journey and we were met with hostility and aggressiveness at the counter. The man asked for all these extra documents, such as a passport when we’ve NEVER been asked to present such document with any other car service in the United States. I am from New Jersey so I have a legal license. When we got there, there was a bunch of hidden fees not once mentioned on their website. They then even asked for a 1,000$ security for a car that was only going to be in our possession for 6 days. Needless to say, we left quite disappointed we thought we had found a cheaper option, but it just turns out with all the hidden fees, the value of renting with this company amounts to the same as other name brand ones. This company also has you pay for the sun pass experience even when you don’t use it. This is a nonnegotiable charge that we had to pay even when we didn’t use one toll. There is also a charge associated when one uses their own insurance, something that we have not encountered with other companies. After this horrendeous experience, we begin our mini vacation. The following morning a car sensor’s went off declaring that the car required maintenance. The fact that this company would issue customers a car that requires maintenance is insulting. When we tried to contact the company, they gave us a phone number to send them pictures too, but they didn’t even bother on opening the message much less contact us after the initial call. With the car in this condition, we felt unsafe traveling along the highways. This ultimately ruined our vacation.

I was very disappointed that my car rental ended up costing $200 more for the week than what I contracted to pay. I found this car rental on the website kayak.com which showed a full price of $105 for the week, which was to be paid in full in advance, with $0 due at pickup. When I got to the car rental place at One Switch that despite my showing proof of having my own insurance with full coverage, I had to pay another $9 per day for not using their insurance, which I think is a terribly unfair and unethical business practice. Furthermore, I was charged another $13 per day for Sunpass (not optional) which does not even include the actual toll cost. Further I was charged an additional rental day at $52, plus taxes, because my pick up was at 9:00 a.m. and my drop off was at 11:00 a.m. The employee at the counter did not speak English well and was difficult to understand and communicate with. The vehicle itself was a high mileage vehicle which was not in very good condition. If i had known of the true cost of this rental, I would have not rented with One Switch and would have gone with a more reputable company.

I was extremely disappointed with not being able to use my own insurance! No where did easycar mention the four only insurance companies one switch accepted. I ended up paying almost double than what I booked.

One switch were the worst. Not helpful, rude, a giant rip off. try to upsell us for everything. And then ultimately couldn't rent the car because they wanted to make us pay for the insurance that we already had in place.

Very Good

The most unprofessional, unfriendly, duplicitous SCAM artists EVER. The ENTIRE organization is shady, sketchy and dishonest.

Horrible customer service! They had me wait in the heat for over an hour. Then they tried to charge me to use my own vehicle insurance. I had to prove to them it was not in my booking that I had to pay 9.99 per day to use my own insurance. They wanted to nickel and dime me for every extra charge. After making me wait in the hot sun because they have a cargo container for a customer service area. I do not recommend this company at all! Stay away!