OK-RENT-A-CAR Car Rental

Like: Everything went fine regardless the fact that i don't have credit card; I booked the car via debit card. Most of the car rental company would ask for credit card upon pickup. The staff is very helpful and they are giving their best to speak in english. Don't worry, they can understand and converse in basic english. Car pickup and drop-off is very fast. They also refund the money back to us because we left more fuel compared to the original fuel level when we pickup the car. :) Really glad that I choose this car rental.
Dislike: I think the car itself is a little bit old. We drove it around Jeju Island, and sometimes it squeek. And sometimes when we tried to brake, it suddenly shaking. It terrify us at first but we used to it after first day; hoping that we're not stranded in the middle of no where.

OK Rent A Car are by far the worst hire company we have ever used. Collection from the airport by inadequately sized minibus, the queue was right next to another hire company with poor markings to indicate where to queue. On arrival at their depot, we were required to take a ticket (like Morrisons deli counter) and wait. We waited for 3 hours. They have no adequate waiting area inside for the number of people waiting (well over 100 people) and no toilet facilities. Their excuse "there is a lot of flights in today" - unfortunately I don't buy this excuse because they know ahead of time how many flights are inbound and how many bookings they had. They were poorly understaffed. The collection process was made worse by all staff charging different amounts (we'd booked 3 cars). We weren't told the terms and conditions differed from Easyrentcars and were told that returning the car fuel empty would not incur any charge because our booking was full to empty with Easyrentcars. On drop off the staff were rude and ignorant. Almost everyone who dropped off a car has some kind of additional charge for fuel, damage, or paperwork being incorrect (their fault not ours). I would highly recommend avoiding this sham rental company who cannot organise their staff or bookings and who like to charge customers overzealously on return. They charged my credit card without authorisation or signature for €97 to fuel the car, except fuel for this size car is only €50 locally. Avoid at all costs!

Très satisfait. Auto supérieur à mes attentes.

car size was as expected. office was a little too far away. car was full of scratches but didn't affect the drive. all in all, terrific value for money

Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.

Fraudly, it results in full deposit paid and you must return it empty for 93 euros!

There was a two-hour wait just to get served this occasion...

I struggled to find the drop off point.

Car was excellent. Very dissapointed with counter service, waited long and was "forced" to buy additional insurance despite explained that I had full covered insurance.

No communication given that they are located off site and you need to get a shuttle bus to their offices.

It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.

Takes a long time to get the car.

The drop off location wasn’t clear and was different to the location on the paperwork, however once I had this address it was easy to find.

Location super hard to find, and obligation to take their fucking insurance because my card was only “debit” card, while in France I never had ANY problem! Never again with this compagny !!!

I booked online months ago including passport details, name, home address and DOB of both drivers to only have to do it all again when we pick up the car. Surely there is a quicker way of doing this. The drop off point in Madrid was difficult to find. No on the street signage to indicate location. Long wait for other renters to fill in their details that we missed transfer bust the airport. But overall the experience of using this rental company was good.

Car was great, price was dirt cheap, counter staff were all nice. Location was very difficult to find and it took a long time for the shuttle to take us back to the airport while we were in a time crunch.

Obligé de prendre une assurance + une prime de carburant. Au départ le prix de la location était de 35€ pour 5j est passé à 210€... a éviter

Ok

Overall an easy experience, I paid £125 for a full tank of full and got £41 refunded despite using just 1/2 a tank, which was the only real negative. Shame the French Car in Spain spoke in only German as we speak, English, French, Spanish and Portuguese but not German therefore were please we took a sat nav with us that we could programme.

Nous avons eu un véhicule quasi neuf, d'une catégorie supérieure. Très appréciable. Par contre, comme le tarif dont nous avons bénéficié était extrêmement attractif, le responsable, un peu désappointé, a tenté de nous faire souscrire une assurance complémentaire. Mais au final, une belle expérience.