OK-RENT-A-CAR Car Rental

Like: Everything went fine regardless the fact that i don't have credit card; I booked the car via debit card. Most of the car rental company would ask for credit card upon pickup. The staff is very helpful and they are giving their best to speak in english. Don't worry, they can understand and converse in basic english. Car pickup and drop-off is very fast. They also refund the money back to us because we left more fuel compared to the original fuel level when we pickup the car. :) Really glad that I choose this car rental.
Dislike: I think the car itself is a little bit old. We drove it around Jeju Island, and sometimes it squeek. And sometimes when we tried to brake, it suddenly shaking. It terrify us at first but we used to it after first day; hoping that we're not stranded in the middle of no where.

Endroit de restitution compliqué à trouver sur Waze mais bien placé car près de l’aéroport

This company are very dishonest. I had a bad experience with them and they Lied to me and others at the counter to make people pay extra for insurance that i did not need. The also made charges to me that were not agreed and i have been trying to contact them but they don't answer. I have emailed their customer services, and they do not answer. I have told my bank to try and recover the money. YOU SHOULD NOT USE THIS COMPANY. CHECK TRIPADVISOR FOR REVIEWS ON OK RENT A CAR

The car was great and exactly what we wanted, however, the service was incredibly slow in picking up the car and dropping it off. Paperwork took an extraordinary amount of time, and there were many people waiting in line ahead of us who were also taking a long time to get through their paperwork, so it was not just our problem. We could give the company a higher rating if pickup and dropoff times were reduced drastically. As it was, we spent nearly 2 hours waiting to pick up our car, and it took over an hour to finish the paperwork on dropoff.

La voiture a dépassé mes attentes : C1 4 portes au lieu d'une fiat 500 3 portes, super pour 4 personnes !!! Une indication dans le terminal de l'aéroport sur le point de départ de la navette pour la récupération du véhicule serais utile.

Good experience

Beaucoup trop c attente plus de 1 heure, de plus sur place une facturation de 200,euro de plus pour une assurance , le personnel ne parlant pas bien français, du mal à se faire comprendre , cette assurance aurai pu être évité c est dommage mais comme toujours le touriste n a pas le choix.

- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation

Difficult to find the rep who then transported us in a minibus and the charges were not clear when we left, we were just told it would all be automatically processed.

The car was great. Thank you for the upgrade. Unfortunately, picking up the car was a bit more difficult, as we were not given directions and waited inside the airport at the usual car pick up area ( by the Vodaphone kiosk), before anothe car company individual approached us and assisted us by telling us to go outside. We also waited a while to pick up the car. Apart from the pick up we were very satisfied with the state of the car. The return process was excellent. The lady even assisted us in connecting to the internet so that we could order an Uber to take us back to our hotel.

Wasn’t clear the pick up spot

Still waiting for my deposit

Personnel très peu aimable. Aucun compréhension!!! Micro coup de portière d'un autre véhicule...300€...et j'ai fait un nettoyage complet du véhicule avant de le rentre! Je vous déconseille de continuer à travailler avec eux...

Le seul problème fut l'attente du transfert à l'aéroport !!! Sinon tout était parfait !!!

Car exceeded expectations.

first car wouldnt start, second car was ok

I paid $118 for a 5 day car rental and then 3 weeks after coming home they charge me $1,200 and don't say why. I have emails from Sergio Nuno Oliveira Marques sergio.marques@okrentacar.es and he said they were releasing the hold, but INSTEAD charged me the full amount. This is fraud entirely. I advise everyone who uses this company to charge back your fees.

Very slow service, they need more people at the desk.

Rip off