OK-RENT-A-CAR Car Rental

Like: Everything went fine regardless the fact that i don't have credit card; I booked the car via debit card. Most of the car rental company would ask for credit card upon pickup. The staff is very helpful and they are giving their best to speak in english. Don't worry, they can understand and converse in basic english. Car pickup and drop-off is very fast. They also refund the money back to us because we left more fuel compared to the original fuel level when we pickup the car. :) Really glad that I choose this car rental.
Dislike: I think the car itself is a little bit old. We drove it around Jeju Island, and sometimes it squeek. And sometimes when we tried to brake, it suddenly shaking. It terrify us at first but we used to it after first day; hoping that we're not stranded in the middle of no where.

Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.

More carefully with the cleanIng of the car

Demasiado tiempo para recoger el coche. Vehiculo bastante dañado y con defectos como por ejemplo que no funcionaba el limpia trasero y no tenia agua para los cristales

Iike how at the end you both walk round the car checking the damage and you sign to say you're getting a complete refund

Trop loin de l’aéroport et pas de navette proposée obligés de prendre le taxi

OK car rental in Seville was fantastic. Friendly and efficient both on pick up and drop off. Would definitely recommend them to others and will certainly use them again in Spain.

Vous me avez fait paie une taxe de 29€ juste pour voir se le plain été fait, et sur mom contrat n'avez rien prévu

There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.

Good staff and vehicle.

Hicimos una reserva online a traves de EasyRentCars. A la hora de recoger el coche nos informaron de algunos problemas los cuales para solucionar teniamos de pagar de 50€ en 50€ para solucionarnos algo (exculpandose en q al haber echo la reserva con intermediario ellos no podian modificar nada..... Pero si pagabamos, si.....jajajjaja). He ido de forma amable a pedirle un poco de ayuda al encargado y de forma muy soberbia y prepotente respondio q no se metia en ello (aún sabiendo q llevábamos dos horas intentando solucionar algo sin exito), q no se pensaba salir tarde para arreglar el problema; una vez salia del local dicho encargado le dijo de forma un poco descarada y delante de todo mundo al chico q nos atendia q si no solucionaba nada en una hora mas q nos dejara asi ( la verdad q he trabajado en atención al cliente, tengo mucha paciencia y entiendo q el empleado no tiene culpa y q el encargado se quisiera ir..... Pero todos nos queríamos ir al final....creo q hay formas y formas.....al final el encargado se fue y dejinel marron a otro empleado q de forma mucho más amable logramos llegar a un acuerdo). En fin, para mi la actitud del encargado fue completamente lamentable, no tiene ni carisma ni paciencia

No obvious sign posting at the airport as to where to find the car rental. After wandering around for 40 minutes we bumped into another couple who were looking for the car rental also and eventually we found a driver who would bring us by minibus to the car rental centre a ten minute drive from the airport. The staff were very rude and unhelpful. We had already purchased additional insurance but they insisted we pay another 85 euro for insurance as my card would not accept a 1,100 euro hold. they would not let me use another card. They charged 108 euros for petrol and then also tried to charge 9 euro for an electronic toll rental. When asked what this was about she said it was Incase we wanted to use tolled roads. We explained we would be staying locally and then the lady said it was very unlikely we would need it. After one drive the toll bleeped giving us a 40 euro fine. Awful experience with many hidden extras. Never again.

When we arrived at the airport there was a terrible queue to coher the bus that took you to the office. The girl who was driving was very rude when I asked about the waiting time, saying that it was a courtesy service and that if I didn't want to wait for him to take a taxi and other phrases that I better not remember, fatal! We were waiting for an hour until we reached the office and there was chaos because there were only 3 people at the counters and dozens of people waiting for their car. If you wanted to be treated before, I could take a fast pass for 18 euros. Thanks to the people who gave us their numbers we were able to be treated before but we lost 2 hours of our time and an extra day that we had paid for only a few hours, I do not recommend this service at all, impolite staff, liar and nothing professional

First, there was no information in the booking confirmation or when arriving at the airport to find the pick-up location. Ni signs at the airport or shuttle to the pick-up location that was far away from the airport. We had to walk till there from the airport with our 2 big luggages. We arrived there and queued 2 HOURS to get our car! The line of people watiig and the slowness of the pick-up process and the lack of employees slowed it TERRIBLY. 2 hours later we finally had to car. I DO NOT RECOMMEND this company for the slowness of the process for pick-up and drop-off, as well as a far away location and non shuttle or information provided.

Car exceeded expectations but a little disappointing that I had to travel so far from the airport. Overall it was a good experience and easy to hire. Would use again

When i arrived to pick up the car I was surprised to learn that I had to pay for the cost of the fuel, i did not realise this to be the case. I would have accepted this but I was asked to pay 160 euros for a tank of fuel for this type of car. This is approx 100 euros too expensive and the rest was explained as 'other' fees... I was not willing to pay this much and so I was forced to accept a much smaller car but still forced to pay 110 euros for a tank of fuel which is a total rip off. I therefore had to take a much smaller car than I was expecting, had to squeeze my family and luggage in and pay 110 euros for this privilege. The staff member as extremely rude, unhelpful, unwilling to se any other point of view and plainly didn't care. It got our holiday off to a very poor start.

DO NOT USE THESE SCAMMERS!! Definitely NOT OK rentacars . On arrival had a choice of paying another 280 euros which I would not see back for scratch guarantee or pay 1200 euro deposit which they would the subtract back any costs of any damage. Definitely did not trust this so elected for the flat 280 euros. Nobody came out to check over the car (scratches, damage) before we drove off. Was led to believe that there would be no extra cost. The car provided had an intermittent steering pump failure - tried calling their offices with no reply.

Not a helpful company. Wont do business with them in the future.

The car was smaller than expected, the fuel tank was not full on arrival but I was given the excuse that it was because the indicator was broken.

They were awesome, great customer service, speedy pick up and drop off. Shuttle to airport, highly recommend.