Horspower-Car-Rental is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on EasyRentCars for a Horspower-Car-Rental rental, simplifying the process while maintaining the standards Horspower-Car-Rental is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Horspower-Car-Rental, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Horspower-Car-Rental, EasyRentCars promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.
We landed late in the evening. We didn't know that the rental place was off-site, and had to look back through email to find a telephone number for the shuttle. It was 45 minutes from phone call to pick up. Once back in the office, we were told we need to buy a toll pass with an up front charge and a daily rate. Our insurance wasn't one of the seven they accepted, so, guess what? Another charge to pay for their insurance. I'm doing the math during this whole sales pitch and realizing we're aren't saving anything, and we are renting from a place that's 10 minutes from the terminal. Oddly enough, the employee said, "If this is too much, we can just take you back to the airport." So, that's what we did. We rented from a national company, which ended up being about the same price, right there in the airport, and had no trouble. But, our vacation started with 2 hours down the drain just to end up with no car from Horspower (why'd you take the "e" out of that word, anyway?). I wasn't comfortable with the up front charges, and it made me afraid that we were in for a big surprise when we returned the car. I guess we'll never know.
Reviewed: October 21, 2019
They tried to force me into purchasing their insurance. I showed them my insurance and they said they did not accept it. I had to show them their own policy online in order for them to allow my insurance as coverage. Same for Sunpass- they forced it at $7.95 per day even though I had my own and their policy said it was available but nowhere said absolutely must purchase it. Also, at drop off, I had to call because no one was there. I had to wait 20 minutes after I called them for someone to show up.
Reviewed: October 19, 2019
Reviewed: August 26, 2019
Reviewed: August 22, 2019
I could not see the car that they were supposed to rent me. They have no cars parked there. The offices are not professionally installed, no counter, no AC on the premises. It look like the offices of a mechanic. Really bad experience. I cancelled the reserve because of the exorbitant amount of money they requested from me. I have my own transponder, and yet they wanted to charge me for the tolls in advance at very expensive rate.
Reviewed: August 17, 2019
The staff were friendly but there was no one there to rent me the car. I had to wait for the person to arrive. Car was not as clean inside as I am used to when renting cars.
Reviewed: August 3, 2019
Very bossy atmosphere. Limited English. Car had dents and marks all over it. Personal insurance coverage policy is awful. Customer appreciation is not in their vocabulary. Required a signature on the contract without providing the details of what the “additional charges” may be. Would NEVER subject myself to this car rental company again. In addition, there is no outside signage that even leads one to believe that this is a legitimate business. It actually says “CrossFit” on the outside. Awful. Just awful. Airport shuttle is the only positive thing I can say about this experience as I am still waiting for my deposit to be released when the car was turned in on Friday, July 12. They tell me they won’t release it until July 17!!!
Reviewed: July 15, 2019
So 1st off, when we called to say we were at the airport, the lady hung up on me. Then the driver showed up about 70 min later to get us and the van runners were broken, and then when we get to the rental office, nobody speaks English. Oh and then they wanted to charge us an additional $100 for tolls even if we paid them they were going to charge us for them. The lady at the office was not professional and was very rude to us and wants to charge us a cancelation fee because we were quoted $97 but then wanted to charge us $200 plus. This is so unprofessional. So now we had to use an Uber the entire trip and that costs us almost $300 when we shouldn't have had to pay that. We live paycheck to paycheck like most Americans and we had to use so much of our vacation money on rides that we didn't get to do half of what we wanted to do. Horsepower should be refunding us those fees and be put out of business. There is no reason why anyone should have to deal with this for any reason at any time.
Reviewed: July 13, 2019
This company is no good! Their office is a small cubicle in a hotel in Orlando off site of the airport. The agent tried to charge me $15 a day for being over 70! This was not in my contract with Easyrentcars! I have all my body parts, no replacements, take care of my own home, babysit the grandchildren, am of sound mind and body and have never had any driving violations! I reported this to my credit card company. They also offered for me to purchase a SunPass (Florida's prepaid toll card) for $75 which I declined because I knew I could pay cash for the 2 tolls I would use @ $ 2.50 each. Later, a transaction appeared on my credit for $82 for the SunPass. I reported this to my credit card company. On a positive note, the car was clean and had only a few scratches on it which were noted at pick up. It had only 3/4 of a tank of gas and I returned it with that same amount which was accepted. All in all, DO NOT rent from Horspower!
Reviewed: July 3, 2019
Getting my deposit back when I returned the car would have been better
Reviewed: June 14, 2019
They made me purchase there insurance after I had already declined coverage. I could have spent same amount for A much better vehicle and they tolls there is no way to turn off and I paid every toll and still got charged I have receipts. They should have explained that there is no way but this just a gimmick just like there insurance to make more money. The mini van that I rented had no ac in the rear of van not even vents there for in order to get ac to kids In back you had to high power the front and freeze
Reviewed: May 26, 2019
Car had low mileage, but was not clean. From the time I call to be picked up and by the time I got the car it was over two hours. Drop off was the same , I got there an hour early but I had to wait for over a hour before someone came to the office. Will not recommend this car rental company.
Reviewed: May 18, 2019
The staff seemed overwhelmed and overworked. Very polite but did not provide adequate wait time updates. Staff didn't seem very confident through out the process. A bit of a language barrier that also made interacting with the staff difficult.
Reviewed: May 17, 2019
It is basically a scam. they wanted $2000 and multiple other fees totaling $350....Ended up leaving the place and renting a car somewhere else
Reviewed: May 2, 2019
helpful and friendly check in and check out, picked us up and dropped us off at the airport in a timely manner. Car was mostly clean but you have to be sure you go over every inch of the car prior to renting to be sure you don't get charged for a ding or dent upon return of the vehicle. ive rented from other companies that weren't as picky with every little nick or scratch but over all a good value for the money, and vehicle was what I expected.
Reviewed: April 29, 2019
This company tacked on extra fees, which doubled the cost of what I thought I was paying for the car. For this reason, I would not recommend them.
Reviewed: April 26, 2019
The car was fine. As for Horspower, we waited at least 45 minutes. We had to call to get some to pick us up. When you put down a time to pick up your car they mean that time. There is no shuttle, the car you are renting is what they pick you up in. They rent out of a hotel which was very uncomfortable and a little inconvenient. E ven though you have a Sunpass for the tolls they have their own so yours is no good so you end up paying more money. There are a lot of penalty fees if you bring the car back early or return it late so dead the paperwork carefully.
Reviewed: March 27, 2019
Had to call twice from the airport to have someone pick us up. Driven to some seedy dirty terrible hotel to do paperwork and pick up car. Could not understand the rental person. Had emergency in Florida and the agency would not accommodate my needs. Brought the car back after two extended days by 8:00 when agency opened and was charged for a 3rd day.
Reviewed: March 10, 2019
The pickup was complicated, there was no desk to check in from the airport. We had to have another rental company call HP for us. They showed up in twice the estimated arrival time. The car they gave us had not been washed and the windows and mirrors were filthy, I had to stop at a gas station to clean them so I could drive safely. The insurance that I have for rental cars was not one of their "partner insurance" companies, so I had to pay extra each day for liability, which is a joke seeing as it shouldn't matter which company sends you a check for damages. They also said there would be a $20 charge each time I use a toll road + the toll road fees unless I paid them 5$ per day extra. This place is a scam and a rip off, I'm going with the big name companies next time.
Reviewed: January 14, 2019
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