Hertz is among one of the most popular car rental brands in Los Angeles, CA, United States. Operating a few rental offices in and around the city, it is convenient for you to pick up your rental car anywhere, at the airport, train station, or around city landmarks. Book ahead a rental car with Hertz in Los Angeles, CA, United States and get your adventures started! EasyRentCars has partnered with Hertz to offer you a wide selection of car rental deals and packages to meet your specific needs. Whether you prefer a stylish exotic car to enjoy a thrilling road trip, or a premium SUV for family-friendly fun, you can find the best deal on EasyRentCars. If there is any problem when it comes to Hertz car rental in Los Angeles, CA, United States , feel free to contact EasyRentCars’ 24/7 online customer service for assistance.
Hertz rental locations in Los Angeles, CA, United States
We had to wait quite a while for pick up for no reason really. The gentleman who served was polite and friendly but the lady was quite rude.
There was also 3 drivers I presume who are hertz employees and I felt 2 of them we’re very unprofessional and unpleasant to 1 in front of us.
Dropped off out of hours and had no envelope so had to fine pen and paper to write details on and post through.
Arrivé à hertz le matin , on m’annonce qu’il n’y a plus de mustang ou de camaro de disponible , on nous propose donc des voitures qui n’on rien à voir avec la catégorie que j’avais loué , on me propose donc de changer de catégorie en l’échange d’un ajout de 750e de ma part ou bien d attendre à l’agence dans l espoir qu’un véhicule soit retourner aujourd’hui en me donnant aucun délais( entre 10 mins et des heures selon le guichet )
Sur ce point l’attente n’a pas été trop longue, un véhicule a été retourné à l’agence environ 30 minutes après le début de notre attente.
Cependant ce véhicule étant tout juste de retour à l’agence celui ci n’avait pas le plein en carburant, j’ai donc logiquement rendu le véhicule au même niveau de carburant ( comme cela se passe dans toutes les agences normalement ) , j’ai au préalable pris une photo du niveau le jour de ma prise de possession du véhicule pour éviter tout litige .
Finalement à ma grande surprise, lors du checkin du véhicule, l’employée m’annonce que sur le compte rendu le niveau de carburant été plein et que on va me facturer 23$ du gallon .
Je lui présente donc la photo datée avec l’horaire attestant bien que le véhicule n’etait pas plein au départ , elle m invite à aller au service client se trouvant dans l agence .
Je me rends à ce service qui m’affirme qu’il ne peut rien faire pour moi et qu’il faut appeler un numéro américain etc.. sachant que je rentrer le jour même en France .
une photo datée avec horaire étant la preuve la plus parlante possible, qu’attende T’il de ma part ?
Voiture réservé: DODGE CHALLENGER, sauf que hertz n’en avait pas, après plusieurs tentatives de propositions de véhicules de rechange de la part du personnel (Ford fusion ou similaire).. hertz a accepté de me donner les clés d’une DODGE CHARGER. c’était un minimum, merci
The guy at pick up was amazing. Gave us the best directions to get out of town and was lovely and friendly. Wish I could remember his name. And when I dropped car off the gentleman was just a lovely polite man and a pleasure to chat too. His name was Monsoor. I actually asked him to write it down cause he was such a gentleman.
The car was very dirty - not happy with its condition! We arrived at LAX late at night and the inside of the windscreen was filthy which made driving very dangerous. Reported it to the staff at pick up and drop off but no one seemed to care.
The car requested was not available.
After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good.
Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning.
I felt that our safety had been compromised
The customer service was terrible. It took an hour to drop the car off at 10:30 pm. There was only three people ahead of us with two people working behind the counter. There was no simple key drop off. When I got home I realized that I left my kindle fire in the glove box. The next morning I called at 6:30 am when the internet said the rental agency opened. I thought that I could catch them before the car was rented again. No one answered. I called over a dozen times that day and no one ever answered. I stopped by the office twice. The first time they said only one person had a key to lost and found and the manager would be back Monday. I registered the item on the hertz website as directed. They said to come back at 5 pm when there next manager gets there and they might be able to help. When I returned, I waited for an HOUR AND A HALF. I explained the issue to the person at the desk. He said to please sit down and they would check. I waited patiently for 30 min while four guys stood at the desk and appeared to chat. I went up to ask if anyone was looking. They said that they had got busy and hadn’t had a chance. I waited another thirty minutes in a chair RIGHT IN FRONT OF THE DESK. I finally got in line to ask what was going on. After waiting another 30 min in the entire line AGAIN, I had to explain AGAIN why I was there. They said that no one could help me until the ONE MANAGER with the key returned on Tuesday (I was previously told Monday). So why did I wait ONE AND A HALF HOURS!?!?!? I want to speak to a manager, but I cannot get anyone on the phone. Right now I can only assume that someone stole my kindle and are so reluctant to help me.
Poor customer service our car wasn’t available he didn’t help at all and we were international tourists. Offered no options just shrugged his shoulders. When we dropped off the vehicle we got charged 100 USD our car was not available no discount was given on the larger mini van option.