Firefly with EasyRentCars

Firefly is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on EasyRentCars for a Firefly rental, simplifying the process while maintaining the standards Firefly is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Firefly, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.
With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Firefly, EasyRentCars promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.

EasyRentCars's guest reviews

8.6

/10

Very Good
  • Vehicle condition

    8.7
    我是进度条
  • Vehicle cleanliness

    8.7
    我是进度条
  • Spaciousness

    8.5
    我是进度条
  • Counter staff

    8.6
    我是进度条
  • Pick-up location

    8.5
    我是进度条
  • Drop-off location

    8.6
    我是进度条
  • Pick-up time

    10-30 mins
  • Drop-off time

    10-30 mins
  • 8.0

    Good service staff

    Like: We had to wait for more than an hour as the system was down when we got to the shop. However, the staff did try to expedite the process by getting others in the line to fill up the forms first. When we weren't satisfied with the car, the staff also patiently showed us a few more & provided alternatives. Although the process was a little frustrating, the service of the staff made it up for that :) Car return was also easy & hassle free!
    Dislike: We had booked the car in advance & it would be great to have another queue where customers who have made prior booking can head straight to sign & collect the car (instead of waiting in line with those who didnt do prior booking & needed more time). The model (or similar ones) we booked for weren't available. Though the staff was kind to offer a better model, our luggages still couldn't fit (without revealing our luggages) & we had to return he following day for a swop. Could have save us the hassle & time.

    icon_locationCape Town
    Reviewed: August 13, 2018

  • 10.0

    Easier than I imagined

    The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.

    icon_locationMadrid
    Reviewed: May 16, 2019

  • 9.3

    Stress Free Car Hire

    The staff were helpful friendly, polite and best of all there was no upselling.. I was in and out within 10 minutes.

    icon_locationMurcia
    Reviewed: May 15, 2019

  • 9.0

    About average

    I rented this car and chose firefly because of the Promotion of $1 a day. However, it turned out of that going from Spain to Portugal cost me €80, and an extra driver cost me €80. They also charged me some strange amount for gas. In total it turned out to be one of the more expensive car rentals in my life. The line was long, I guess I wasn't the only one who liked the promotion. The staff was ok, although they giggled and chatted a lot more than I thought was necessary. The returning of the car was a smooth and quick process, 10 out of 10.

    icon_locationMadrid
    Reviewed: May 15, 2019

  • 9.3

    Excellent

    The pick up and drop off was efficient and location is so near to the terminal that we arrived and departed from. However we had issues with the door at the back. Passenger at the right side of the car could not open the door on their own and driver had to assist with opening of the door. Even then, it was not easy to open the door from outside. Upon returning the car, this issue was pointed out to the receiving officer. His first reply was the car is new and it might be tight. We asked him to try from inside and he acknowledged that something was wrong. Yet no compensation was made for us. First, it is very inconvenient for us as we rented the car for 10 days. Second, it is actually not safe as passenger can get trapped in the car should there be exigencies.

    icon_locationPerth
    Reviewed: May 14, 2019

  • 8.0

    Hassle free reliable rentals.

    There wasn't a rep at drop off so had to post the keys. Although we know the tank was full on return and no damage, I am still waiting for confirmation that no extra charges are being applied and the deposit has been cancelled.

    icon_locationToulouse
    Reviewed: May 14, 2019

  • 7.3

    Good

    Of course there was a surprise fueling charge regardless of weather you chose to return the car full or empty. This charge brought my total for the rental up to $100 for the week. This was still a really good price.

    icon_locationMadrid
    Reviewed: May 13, 2019

  • 2.0

    Poor

    the money was left without deposit.

    icon_locationBarcelona
    Reviewed: May 13, 2019

  • 8.7

    Very Good

    Easy rental, no hidden costs.

    icon_locationCairns
    Reviewed: May 10, 2019

  • 5.7

    Uninsurable vehicle, poor customer service

    Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.

    icon_locationDarwin
    Reviewed: May 9, 2019

  • 7.7

    The documentation was unclear as to total invoice, the check in to collect was appallingly slow

    Other hirers before us in the queue appeared to take too long we waited over an hour

    icon_locationMalaga
    Reviewed: May 7, 2019

  • 9.3

    Excellent

    The car was good enough for my needs. Basically, move around Madrid downtown.

    icon_locationMadrid
    Reviewed: May 6, 2019

  • 9.3

    It was great I just need my glasses.

    I was happy with the pick up process. It was fast and easy. And I have to commend them for availing a car for a last minute decision during the school holidays. On drop off my daughter realised she had left my glasses in the car so went back to retrieve them and was told she couldn't go back to the vehicle. As we were getting ready to board our flight we left. I've been trying to call to enquire but have been left waiting to have my calls answered. I don't have time to use your online services I'm on the road for long periods and calling is way more convenient.

    icon_locationGold Coast
    Reviewed: April 29, 2019

  • 7.3

    Don't forget your credit card, they rib you blind

    icon_locationBelfast
    Reviewed: April 26, 2019

  • 9.0

    Tiny vehicle for 5 people but great staff

    Everything went great except for the fact of keeping such an amount of money blocked for so long

    icon_locationBelfast
    Reviewed: April 25, 2019

  • 9.3

    Easy rent cars, just like it says on the tin!

    Provided us with a brand new car, excellent!

    icon_locationAlicante
    Reviewed: April 25, 2019

  • 8.3

    Waited for 1.5 hrs to get served at Pickup desk

    Had a very long wait of one and a half hours to get the keys at the airport. Firefly knows in advance when people are arriving to collect cars and how many. Why are arrangements not made to deal with customers in a timely manner? The customer service representative did not apologise for the wait. I had 3 young children and it was 11pm at night. Instead he had a go at trying ti confuse me into buying extra insurance.

    icon_locationAlicante
    Reviewed: April 24, 2019

  • 9.3

    Very satisfied

    Firefly in Melbourne Airport (MEL) is partner of Hertz, please go to pick up Hertz counter.

    icon_locationMelbourne
    Reviewed: April 23, 2019

  • 9.3

    Quick easy booking and very cheap

    Fast and efficient

    icon_locationLiverpool
    Reviewed: April 23, 2019

  • 7.7

    Good

    No. I needed a 7 seat car with space for suitcases and the wasint space for a backpack in the trunk when all seats were being used. They tryed to sell me more insurance. I was charge cleaning and gas fee

    icon_locationAlicante
    Reviewed: April 22, 2019

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