Firefly with EasyRentCars

Firefly is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on EasyRentCars for a Firefly rental, simplifying the process while maintaining the standards Firefly is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Firefly, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.
With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Firefly, EasyRentCars promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.

EasyRentCars's guest reviews

8.6

/10

Very Good
  • Vehicle condition

    8.7
    我是进度条
  • Vehicle cleanliness

    8.7
    我是进度条
  • Spaciousness

    8.5
    我是进度条
  • Counter staff

    8.6
    我是进度条
  • Pick-up location

    8.5
    我是进度条
  • Drop-off location

    8.6
    我是进度条
  • Pick-up time

    10-30 mins
  • Drop-off time

    10-30 mins
  • 8.0

    Good service staff

    Like: We had to wait for more than an hour as the system was down when we got to the shop. However, the staff did try to expedite the process by getting others in the line to fill up the forms first. When we weren't satisfied with the car, the staff also patiently showed us a few more & provided alternatives. Although the process was a little frustrating, the service of the staff made it up for that :) Car return was also easy & hassle free!
    Dislike: We had booked the car in advance & it would be great to have another queue where customers who have made prior booking can head straight to sign & collect the car (instead of waiting in line with those who didnt do prior booking & needed more time). The model (or similar ones) we booked for weren't available. Though the staff was kind to offer a better model, our luggages still couldn't fit (without revealing our luggages) & we had to return he following day for a swop. Could have save us the hassle & time.

    icon_locationCape Town
    Reviewed: August 13, 2018

  • 5.3

    Okay

    2 personnes au guichet pour 10 personnes qui attendent. rien de bien mechant. accueil courtois et assez pro meme si un peu trop insistant sur la vente d'assurance. mais voiture (captur) dans un état lamentable, sieges sales, carrosserie rayée, et surtout freins sur les disques, donc voiture vraiment dangereuse. avec seulement 44K au compteur ca fait beaucoup. pourtant habitué de firefly je n'avais pas eu de gros soucis avec eux. ce qui m'a le plus gené c'est l'explication du resp d'agence qui m'explique que les voitures ne sont pas cheres et qu'ils ne facturent plus le nottoyage...cela explique des voitures sales et en mauvais état mecanique.

    icon_locationMarseille
    Reviewed: July 15, 2019

  • 9.3

    Great car and easy Booking proccess

    All perfect.

    icon_locationMadrid
    Reviewed: July 12, 2019

  • 10.0

    Brilliant Service

    We upgraded our car for $100 extra and it was perfect. Our car was quite new so had quite a few new modern features which we enjoyed testing as we did a 4 hour road trip. The guy at the counter was super friendly and very helpful.

    icon_locationPerth
    Reviewed: July 11, 2019

  • 10.0

    Excellent, superb service and great car, good value and all went really smoothly and no queue too!

    The staff were excellent, condition of car great and excellent value for money! Only comment I'd make is some guidance on the car itself would have been good - we struggled with the built in sat nav. We could have gone back to the counter and asked but as I had my own one with me we just used that.

    icon_locationMurcia
    Reviewed: July 11, 2019

  • 3.3

    Poor

    Did charge me extra 100 euro , as said at the counter for petrol deposit. Did not return it in spite of me returning car with full tank. Did get old yaris instead of vw up!

    icon_locationPaphos
    Reviewed: July 11, 2019

  • 6.3

    Plus value de 158€pour la location du véhicule au moment de récupérer le véhicule

    45mn pour récupérer le véhicule

    icon_locationVenice
    Reviewed: July 7, 2019

  • 8.7

    Time consuming car collection

    The 1 member of staff was very friendly, however waiting time was unacceptable due to there ONLY being 1 member of staff.

    icon_locationFlorence
    Reviewed: July 3, 2019

  • 7.0

    Only one staff member on collection for a busy time of day, forcefull selling of their own insurance

    Car was ok. Wait time for collection wholey unacceptable, oven an hour as only one staff working.

    icon_locationToulouse
    Reviewed: July 3, 2019

  • 4.0

    Worst car rental experience ever. Charged a lot extra and had to spend 1 week sorting out.

    Given lower category of car and no one cared. Staff didn't care and were not helpful in sorting out our problems. Car dirty. Terrible car to drive.

    icon_locationVenice
    Reviewed: July 2, 2019

  • 7.0

    Good

    Long wait to drop of

    icon_locationMadrid
    Reviewed: July 2, 2019

  • 8.7

    Parfait a un détails prêt

    Très bien seul point négatif , la clim ne fonctionnait pas et malheureusement pour moi c’était en période de canicule. A part cela rien a dire

    icon_locationParis
    Reviewed: July 1, 2019

  • 8.7

    Très bonnes location mais kilométrages trop limite ...

    Très bonne location mais kilométrage trop limité

    icon_locationFaro
    Reviewed: June 30, 2019

  • 10.0

    Easy. Friendly. Cosy.

    Nice car. Nice customer service. Everything was smooth and easy. Quick pick up and drop off from the airport with their van.

    icon_locationAdelaide
    Reviewed: June 30, 2019

  • 5.3

    The seller fooled us! I’ll never go back to this firefly!!

    The seller Fooled us by saying if you take the full insurance you pay 108 but basic insurance you pay 48 . But in the end I paid both ! No one helped me with that but I’ll make sure of speeding my experience to everyone I know ! This was SCAM

    icon_locationBarcelona
    Reviewed: June 30, 2019

  • 6.3

    Car was extremely filthty when i picked it up!

    I would appreciate if customer service would concentrate on doing her job rather than talking to her other colleagues while handling me. Its kinda rude & unprofessional! Wasted a lot of my time!

    icon_locationMelbourne
    Reviewed: June 28, 2019

  • 3.3

    Horrible du au changement de prix

    Je pense que firefly sont arnaqueur Vous payez sur le site on vous affiche un prix 45 euros, arrivais devant le guichet on vous dit de payez 540 euros ,il est 2 heures du matin vous avez des enfants avec vous vous êtes obligé d'accepter Ce n'est pas normal

    icon_locationAlicante
    Reviewed: June 23, 2019

  • 9.0

    Nice car and price. Clear and detailed information beforecthecrental

    Perfect assistance and cleared info about what is included and what is not coveres. Firefly very Recommend rental car.

    icon_locationMadrid
    Reviewed: June 20, 2019

  • 2.0

    Poor

    Vehicle was significantly damaged while picking up. Sliding door had been heavily damaged on the lower side along with the front right bumper. We noted this damage and took photos for record. During the return process the rental agent pulled a portion of the bumper out which had previously been damaged and claimed it was not there prior. They argued with us in very condescending tones and proceeded to claim that it would be thousands of pesos to compensate. They made up these false claims and proceeded to charge my credit card for damages that were there previously. Terrible agency and they are complete crooks.

    icon_locationIxtapa
    Reviewed: June 17, 2019

  • 8.7

    No assistance!

    Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.

    icon_locationNaples
    Reviewed: June 17, 2019

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