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Firefly with EasyRentCars

Firefly is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on EasyRentCars for a Firefly rental, simplifying the process while maintaining the standards Firefly is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Firefly, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.
With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Firefly, EasyRentCars promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.

EasyRentCars's guest reviews

8.6

/10

Very Good
  • Vehicle condition

    8.7
    我是进度条
  • Vehicle cleanliness

    8.7
    我是进度条
  • Spaciousness

    8.5
    我是进度条
  • Counter staff

    8.6
    我是进度条
  • Pick-up location

    8.5
    我是进度条
  • Drop-off location

    8.6
    我是进度条
  • Pick-up time

    10-30 mins
  • Drop-off time

    10-30 mins
  • 8.0

    Good service staff

    Like: We had to wait for more than an hour as the system was down when we got to the shop. However, the staff did try to expedite the process by getting others in the line to fill up the forms first. When we weren't satisfied with the car, the staff also patiently showed us a few more & provided alternatives. Although the process was a little frustrating, the service of the staff made it up for that :) Car return was also easy & hassle free!
    Dislike: We had booked the car in advance & it would be great to have another queue where customers who have made prior booking can head straight to sign & collect the car (instead of waiting in line with those who didnt do prior booking & needed more time). The model (or similar ones) we booked for weren't available. Though the staff was kind to offer a better model, our luggages still couldn't fit (without revealing our luggages) & we had to return he following day for a swop. Could have save us the hassle & time.

    icon_locationCape Town
    Reviewed: August 13, 2018

  • 7.7

    Good

    We have requested additional GPS on the rental car with a top up of $7 a day, but the GPS was not useful as it was not up to date and instated we have to use our phone's Goggle map to navigate. We also did not spot the small crack on the windscreen when we took over the car.

    icon_locationPerth
    Reviewed: September 15, 2019

  • 7.7

    Fine but disappointed not to have air con

    Thought we would be getting a corsa with air con but got a yaris with no air con. No return instructions and it took three attempts to find the return area as labelled hertz not firefly

    icon_locationBelfast
    Reviewed: September 12, 2019

  • 10.0

    Everything ok.

    Everything ok.

    icon_locationBordeaux
    Reviewed: September 11, 2019

  • 7.0

    Just too slow at pick up

    The car was fine. The issue was the delay at pick up. I do not understand why the car was not ready for pick up when we arrived. Or why the customer service person did not call for the car when we first arrived. Why did she call after the paperwork was all done and then we had to stand around waiting. Sadly this meant we were late for the function we were attending

    icon_locationSydney
    Reviewed: September 10, 2019

  • 8.7

    Great value at the lowest cost possible

    Great simple cheap alternative that met my requirements - the only issues was that the car was not ready, even though it was booked and the car was not totally clean - it had been washed poorly which made it challenging to check for any pre-existing damage

    icon_locationMelbourne
    Reviewed: September 9, 2019

  • 8.0

    Good and value for money

    Nice and easy

    icon_locationLondon
    Reviewed: September 3, 2019

  • 7.7

    My booking process was excellent! But

    sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below

    icon_locationMadrid
    Reviewed: September 2, 2019

  • 9.3

    Excellent

    Very clearly and detailed info.

    icon_locationMadrid
    Reviewed: August 29, 2019

  • 10.0

    とてもスムーズに借りることができました。

    とてもスムーズに借りることができました。

    icon_locationGold Coast
    Reviewed: August 28, 2019

  • 9.7

    Cheapest you can find

    Cheapest price for the rental I could find on the internet. Quick service at pick up. Location right at airport at drop off. Will book through this website again next time.

    icon_locationMelbourne
    Reviewed: August 27, 2019

  • 6.7

    Didn’t get the car we thought we would but we were kind of expecting this.

    Customer service was good.

    icon_locationPisa
    Reviewed: August 27, 2019

  • 6.0

    Frais supplémentaire non prévus

    J'ai dû régler 93 € d'assurance à mon arrivée et on me proposait même de régler 200€ pour une assurance plus complète. Ce n'était pas mentionné dans le contrat que j'ai signé. Un gps m'a également été facturé alors qu'il se trouvait dans le vehicule. De plus, j'ai rendu la voiture le jeudi matin 22 août et espère un remboursement des 24h non louées.

    icon_locationBarcelona
    Reviewed: August 26, 2019

  • 6.0

    Don’t always choose the cheapest!

    I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

    icon_locationPisa
    Reviewed: August 25, 2019

  • 4.3

    Firefly has a bad customer care assurance.

    The customer care service was just terrible!! We were a little bit late to pick up the car and was impossible to talk with him by telephone! I also was charged with a airport fee which was imposed to be included in the price EasyRentCars charged me. I don't think I will repeat.

    icon_locationMadrid
    Reviewed: August 22, 2019

  • 6.7

    Poor - long delays to pick up and nonsensical charges!!! - never again!

    No clear signage in the airport directing you to firefly in the car park. Despite pre booking I had to wait 1 hour and 15 minutes- not enough cars available. I was told I had no choice of vehicle within the group I had ordered but the colleague beside me was offering multiple choices to other clients who had no booking! Also was charged a 34€ service charge for full to empty ( not very clear on the booking site) despite then telling me that if I return it full I would get the full fuel refund but still have to pay the 34 € service charge!!! After the delay I was told there was no damage on the car - I inspected it and had to return to the office to tell them there were 22 scraps and dents on the car!!! I will never use this provider again! I will be in Spain every week for the next 6 weeks and will use another provider or the bus!!! Not a happy customer at all!!!

    icon_locationMadrid
    Reviewed: August 22, 2019

  • 10.0

    Good value, good car, good staff...but check fuel policy!

    I am a frequent flier and always hire a car, however this is the first time I've used Firefly...I initially chose to use them because of cost; they were very competitively priced. The additional costs of the 'full to empty' which I experienced at the collection desk was (in my opinion) unclear and not in alignment to other car hire companies that I have used. At the point of collecting the vehicle I was offered to upgrade to 'full to full' to avoid the cost to refuel and service costs associated with refuelling which would have been about 70% of the initial hire cost!! Overall, once upgraded to full to full, (only 30 euros additional cost) the cost was still good value and the car was in good condition and more than met my needs. I would recommend, and use Firefly again, but maybe scrutinise the fuel policy to ensure that it is the best price and policy for my requirements. I just don't like having to question and negotiate at the car hire desk when I am under the impression that I have selected and completed an agreement.

    icon_locationMurcia
    Reviewed: August 22, 2019

  • 10.0

    Always fast and convenient way to get a car for cheap!

    Great rental location but no overnight parking to drop off vehicle

    icon_locationBrisbane
    Reviewed: August 21, 2019

  • 7.7

    Great pricing on vehicles but some investing in customer relation training is highly needed

    The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts

    icon_locationMelbourne
    Reviewed: August 21, 2019

  • 10.0

    All perfect

    Good service

    icon_locationMadrid
    Reviewed: August 21, 2019

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