Budget Car Rental

Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!

I am happy with the car quality and condition, the rental car price is reasonable too.

It changed the type of the car which I did not expected.

Fine

+ve: car was in good condition and size was as expected -ve: car exterior was not washed

Service was good as expected

Staff at the counter on pick up and return were very helpful. Car was in great condition and the baby seat was installed correctly, although it was smaller than we hoped.

I booked for a Group B Car and got even a much better car as an upgrade. However, the car was a little bit old. Budget staff were very helpful.

The wait time actually meant we ran out of time to do what we had intended so it was disappointing from that perspective. However the process and car were outstanding.

My 3 stars for value were because it turns out I could have rented an equivalent car for $25/day at a different car hire firm but was charged $41/day at Budget. Obviously that affects my rating for “Overall Value”. Otherwise it was an excellent car hire.

ended up upgrading the car to a larger vehicle. there was a bit of a wait to pick-up, but otherwise the process was good and friendly. The car had not be cleaned before hire (rubbish inside and obviously still dirty on the outside).

Excellent service

The car interior is less than clean. I would expect it to be cleaner.

The man at the counter tries to sell me insurance without telling... I had to go back once I had the car to cancel insurance...not good process at all!

Problème avec le véhicule, remplacé le lendemain par un véhicule similaire. Contact par téléphone et e-mail facile.

Car was not there when we arrived. Offered two cars or a bus of 12. We decline the Offered and had to wait almost two hours while they asked Avis and found one. For this car I paid extra and called in advance to get it.

The counter staff was the most unwelcoming person in the world. Same experience on dropoff with the same person.

Very good i call them they answer fast first thing thay ask if i am ok

Staff was helpful and courteous, every detail of vehicle was shown and explained

We told budget that we needed the E-zpass, but they didnt not put any in the car. Slow and not helpfull staff at The counter