Budget Car Rental

Car park was not cleared off snow so was not possible to take trolley to the car. Made it difficult as an adult plus child with a lot of lugguage

Great service . Staff let me use their phone when I had problems with my payment.

As above

when i returned the vehicle there was only one staff. that's why i had to wait more than 10 minutes to drop-off. i think there should be more staffs because so many customers including me are supposed to be racing to the airport.

Staff was not friendly he overcharged me 55 USD claiming that I requested upgrade to full size car while my booking was based on oversized

The car was great, just finding out where to pick it up from was frustrating. You should have told me to collect from Budget. Had a long queue once I found out.

Temps d attente trop long pour la recuperation du véhicule. J aurai du récupérer le vehicule a 19h00 je l ai récupéré 1h30 plus tard suite a un probleme avec un client précédent. Il n y avait qu une personne pour accueillir et s occuper des clients. Pas tres judicieux...

I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62. Rental Charges £51.37 Fees and Surcharges £16.85 Optional Services £27.99 Refuelling Charge £25.97 VAT (20.0%)£ 24.44 My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.

I was supposed to get a Chrysler 200 but when I got to Rochester Mn they said they did not have big cars. Bait and switch? And wife was in a wheel chair

The budget people were great, friendly and professional, albeit very expensive

Car was great , thank you

i have one comment: budget need to check the car alignment beforehand. my rental car was shaking on 60 miles per hour.

I got the car with full tank of petrol and been told to return it empty. As written in the rental agreement. However when I returned it, they told me to fill it up because it’s empty. As I was in a hurry to catch the plane, I filled it up quickly just next to the drop off point, but after that checking the agreement I can see it’s stating to return the car with empty tank. Would it be possible to get it refunded?

I got the car from copenhagen airport which was not very far from the arrivals probably around 2km, with bags a bit difficult to walk so better to go and pick up the car first than to get the bags. Car was pretty clean inside out and only 30k km on the clock so very pleased for what i paid overall. Pretty easy to get through to customer service and vecause i lost my flight and i had to catch a new one which was after 23:00hrs they had someone waiting for me there to pick up the key. Very very pleased with them myself.

Limited quantity of advertised car model. Will offer lesser equivalent and try to upsell on higher models. Otherwise, quick and fuss free pick up and return process.

Best rental company !

Car was perfect for us a family of 4. Good value for the money we paid to rent the car.

The desk clerk explained me that they'll give me an upgrade for the same price + the fuel and in the end I ended up paying 250E for the upgrade. Disappointing experience, I'll steer clear of Budget in the future and I'll think twice before accepting any such "free" upgrades :-(

First car given to me I could not find in the car lot had to go back to change it. The first car was also small than what I reserved.

The counter staff at the budget was not pleasant not smiling , it seemed like we were bothering him! very unpleasant!