Budget Car Rental

We had our travel plans change and had to drop the car at a different location and time. It was a very stressful time as a family member is termanal and we needed to change everything. They were understanding and made things easier for us. Kudos to Austin out of the Flagstaff office for being helpful and understading.

Booked a VW Polo, received Citroen C3 with 30k kms on it. Nice, surprisingly spacious, economical. We were very happy with the rental. Budget/Avis did not nitpick at every little scratch that was not listed on the car damages sheet - at pickup there was nobody present, and we were asked to take pictures of any scratches we find that are not marked (we found a few) - and keep the pictures until return, on return they only glanced at the vehicle, said everything is ok and that was it.

I would have preferred to have known about the security hold ahead of time

Counter staff were awful and took over 2 hrs to get a car

It wasn't obvious which rental agent would be dealing with my rental - turned out to be Avis, after asking at another counter at the airport.

There were 2 hours of waiting line to pick up the vehicule at the airport. Since I am 6 months pregnant with also a 2 years old baby, I asked politely if there was a priority line, but the counter staff declined. I had to insit and I had another staff yelling at me that being pregnant was not a reason to get priority! Shame on Budget!! I said it is not possible for me to wait 2 hours and finally managed to get the keys but I was very shocked by how I was treated by the staff.

Do not rent from budjet netanya.

that picture below was how the car was given to me, I was not prepared of the size of the scratch, even it was mentioned in the pick up conversation.

I got an upgade from a small nissan micro to a hyundai i25! It was amazing!!!

I will not rent from here again. It takes too long to pick up the car. It should not take 45 minute for a car that was already booked.

The car was OK, no issues, but the pick up process was terrible. First they didn't accept my drivers license - i use it to rent cars every where in the world and never had issues before. They forced us to get a translation with some service hired by Budget, which cost 50 additional NZD and took another hour. Then they wanted to charge us for the rental, when i had already paid to EasyRentCars in advance. If i forgot i had paid and if I didn't have the email with the voucher with me, i would have been charged twice. Then for some reason the card wouldn't work, which is also weird because i use both my credit cards everywhere in the world, including to rent cars. After many attempts it worked. We had a wedding and we arrived 2,5h late because of the Budget employee who kept making things hard for us. I could see everyone else in the other counters of the other rentals getting their cars quickly, including people with foreign drivers license like my own, and we kept waiting. Very disappointing experience and I'm actually very mad because due to this we miss the wedding ceremony of one of our friends - the reason why we traveled in the first place.

The car did exceed our expectation. Picking up and dropping off was an absolute breeze. We hope to rent with budget again!

Power was out in main Budget booth so we had to go down to the small booth in the car park. There was a huge queue but only 1 or occasionally 2 people working in the booth. Where were all the staff who would have been working in the massive booth/office in the main airport???We waited almost 2 hours There was no management presence and no urgency to help get people sorted more quickly.

I did not get the car i wanted

Very bad company, Manipulating, A theftry gangster I will never ever book a car with them I can not trust budget at all. I their concern is money they can steal one customer but with time they will close the company soon trust me

Although I will never be able to prove it, I do believe that Budget at El Prat ran a scam on me. I rented the car for one day for 17 euros. But they took me to the cleaners for 350 euros. 220 for repair, 40 for handling (??) and 80 for administration whatever (??). They found the smallest of scratches on the rear bumper. Most certainly it was there when I got the car but they make sure to just hand you the keys and make do for yourself to go over the car. The parking lot is dark and it is impossible for any driver to find these small scratches. But thats all part of the scam. I don´t know why I´m writing this. Not like anyone is going to read this or give a shit. Never ever will I do business with Budget or Avis and I will tell everyone I know about this disgusting company and this horrible scam. And all the clerk could say, ´don´t worry, your insurance will pay´ Thats what these horrible people think makes it ok to be so disgusting.

Car was clean and great quality. Pickup place is hard to find.

The wait was very long. The car was very hard to drive, every incline however slight caused the car to strain in order to climb it

I have been charged an additional two charges of £86 and £14 on top of the £171 with no explanation.

Please, recruit bilingual staff