Budget Car Rental

the car was passed as ok but on a second look after driving 5 miles to my brother house i noticed it had a big gash on the rear tyre which i felt i needed to take the car back and let the car rental company know about, they changed the car without issue but this was a very large rip in the tyre which ought to have been spotted prior to pick up as it was a safety issue.

Rental agent was very friendly

Todo muy bien

The vehicle was excellent service above the expected

Only the long queue to pick the car up at Tampa airport. Don't really need this after a long flight!

Easy and great service. We decided to extend our car rental for 2 extra days. One phone call after hours up manager of budget and was organised. As it should be. No stress, easy. One thing on renting a car in the winter in a place like Whitehorse I would have imagined the cars would be all fitted with winter tyres. We found it difficult to access our Airbnb and drive g on many of the smaller roads around Whitehorse with summer tyres.

i got mixed up in the dates and gave the car back with a delay of a day (1 additional day on a 12 day rental). They charged me 300% of the price planned. I called and asked them to give me a break - they logged a request in the computer ... and i never heard back from them. i would have done better to book a luxury car and a longer holiday.

The car was nice, waiting line at pick was over 2 hours, employee at the desk tried to sell us extra insurance which we already bought from a third party. When we returned the car, we were charged 100 Dollars extra than what we signed up for. I know about 30 Dollars go for the refilling the gas tank but there is still extra 70 Dollars which are not stated any where what are they for. I am not sure that this lack of transparency on the Budget side, would encourage us to be clients in future.

We booked the car at a certain price, then when we returned the car we were charged 100 Dollars more. I know the gas is deducted which is around 30 Dollars so, 70 extra dollars were charged for no obvious reason which doesn't encourage me to use Budget car again in the future

Everything was as expected. Great service.

Was a little confused by the email saying I needed an IDP - which I didn’t. Other than that I was extremely pleased with the car and service.

I was expecting a newer car for that price.

The budget staff were very friendly and helpful. The car was clean and performed as expected.

Car mats was missing. Could be more clean. Lady at pick-up station did not have any ID or logos. It was strange to give a car key to unknown person.

Budget at Tenerife South is by far the best hire company with a spacious site, lots of booking staff and almost new- if not new cars on offer!- I now make a bee line to them

There were two unexpected situations: 1. I chose Full to Full fuel option, but the staff asked me to switch to another fuel option which is to return empty, for a higher fee. I don't understand this kind of business practice, and hope this will stop. 2. I booked a Toyota Prius, but I got Ford Fusion hybrid, but I was happy with the change.

The Budget office is well signposted and easy to find as long as you follow instructions sent with your booking confirmation. There are no desks at terminal.

Very unfriendly staff!

Staff at the Alicante railway station office, are always so pleasant and helpful and treat you as a valued customer. No hard sales to take out extra insurance.

Unfortunately, I was held up at work and late to pick up my car. The manager, Jen G of Brisbane Office, on her way to her car, came back to the office to help me. She went above and beyond to serve me in a friendly and personal manner. I am very grateful to her.