Budget Car Rental

i was charged extra $100 for sideroad assistance and insurance which i HAVE NOT requested. At the pick up counter they have not asked me about it and signed me on paperwork that aparently says in small letters i agree to those extra services. it is the first time i am not being notified verbally about this option, i always decline. I feel i have been hijacked into that. It is wrong and un proffessional on the rental company side.

Like: I liked that it was possible to get a great last minute deal within my budget. The reservation desk guy was helpful and friendly. We got the car as scheduled with no delays or waiting.
Dislike: We booked VW golf class and got a Seat (not sure which make). It was kind of a nice upgrade. However, this car has very uncomfortable front seats. It has nothing to do with Budget, just a thing to keep in mind.

Like: Greece is great.

Dislike: nothing

Dislike: Very easy drop off. Met by staff and keys taken. Very efficient.

Like: Car type as per stated, in tip top condition and low mileage. Highly recommended!

Like: I received what was advertised
Dislike: The added extra insurance wasn't fully explained by counter staff so I refused it. Luckily I didn't need it.

Like: Car condition is good
Dislike: Suggest to provide clear instructions where to park the car during return and has the officer to check on the car condition together with customer before car return.

Like: Everything
Dislike: Nothing

Like: The sales representative was very welcoming and very friendly and give a lot of useful tips.
Dislike: The car was a little worn down and had previous damage on it. I saw some rental agencies put stickers to previous damages to clearly mark what is known to the agency. I would very much appreciate if Budget did the same.

Like: New car.

Like: Exactly what you you see from the website is what I got. Car was clean.
Dislike: Budget did not have my booking,in record. Had to call Head Office to confirm.

Dislike: Single staff member representing multiple companies-understaffed

Like: Friendly staff ...car was reliable
Dislike: Query over insurance. ...does anyone every know how much they are insured ....very confusing. .all companies

Like: Easy hire and helpful
Dislike: Fuel gauge didn’t register full

Like: The car is perfect and inside I felt it as mine.

Like: Car was clean and rather new when received. Came with good and accurate GPS. Fuel consumption was reasonable. Car was comfortable with smooth engine. Good boot space to fit 3 large suitcases with additional space available still. Good reverse camera even at night. Car runs on petrol which is cheaper than diesel in Australia. Collection and return was very fast and the staff at Budget’s office was friendly.
Dislike: At collection at Budget’s office, I was asked to get coverage for road assistance even though insurance coverage was already purchased separately via EasyRentCars. Pls read through your purchase insurance before collection so you will not be confused and pay additional coverage which you already have. EasyRentCars insurance cover whilst cheaper, required upfront payment followed by reimbursement subsequently. For insurance cover by Budget, there is no payment required at the point of assistance. FYI.

Dislike: Nothing

Like: As planned
Dislike: All good