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ACE-Rental-Cars with EasyRentCars

A Trusted EasyRentCars Partner

Founded in Auckland in 1987, ACE Rental Car started only with a fleet of 2 to target the more price sensitive local travelers. Working hard to keep their prices low and quality high, ACE Rental Cars has since expanded into neighboring Australia targeting the New Zealand Tourist. Since its acquisition by Hertz, ACE Rental Cars has since grown to operate 17 Branches in 15 Australasia cities.
At EasyRentCars, we pride ourselves on working with the best in the industry to provide you with the best reliable products. We are proud to be working with ACE to bring to you the best there is to offer.

Various Cars to Rent around the World

After its acquisition by Hertz, it has now expanded to offer you economical and premium forms of travel. ACE still stays committed to targeting the budget-focused domestic and inbound travel market.

Vision: Why would you go anywhere else

ACE Rental Cars is Committed to being the market leader for the supply of affordable, modern rental vehicles in New Zealand and Australia. By placing a high importance on simplicity, they provide the exceptional customer experience. Having won the Canstar Blue Awards for customer satisfaction and value for money, ACE has been living true to their Vision. Enjoy the convenience of customizing your rental experience with ease and immense support by renting with ACE Rental Cars through EasyRentCars.

EasyRentCars's guest reviews

8.4

/10

Very Good
  • Vehicle condition

    8.2
    我是进度条
  • Vehicle cleanliness

    8.1
    我是进度条
  • Spaciousness

    9.2
    我是进度条
  • Counter staff

    8.3
    我是进度条
  • Pick-up location

    8.4
    我是进度条
  • Drop-off location

    8.3
    我是进度条
  • Pick-up time

    10-30 mins
  • Drop-off time

    0-10 mins
  • 9

    Excellent

    The counter service was good.

    icon_locationMelbourne
    Reviewed: December 9, 2019

  • 6

    Need to sort out pick up process

    The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience

    icon_locationMelbourne
    Reviewed: December 9, 2019

  • 9

    Fantastic.

    Counter staff is very friendly and helpful.

    icon_locationBrisbane
    Reviewed: December 8, 2019

  • 8.7

    Would totally recommend.

    The service at the counter to pick up the car was very convenient and efficient. Staff were friendly and helpful too.

    icon_locationAdelaide
    Reviewed: December 8, 2019

  • 7.7

    Terrible

    We had a 15 min bus ride to pick up the car. We sat at the back and the air con was terrible. There was only one staff member for bookings and a full bus load of people to pick their cars off. From the time we got to the office it then took another 50mins before we could commence our journey.

    icon_locationCairns
    Reviewed: December 6, 2019

  • 9.7

    So easy and excellent service all around....

    Did good...friendly

    icon_locationPerth
    Reviewed: December 5, 2019

  • 9.7

    Easy bokking, exceptional value, 5 stars!

    Friendly counter staff, very good pickuo service and easy access to the yard for collection/dropoff. Overall great experiance.

    icon_locationAdelaide
    Reviewed: December 5, 2019

  • 5

    The rental company still matters

    Their cars are not new and they all seemed to have some damage. I witnessed many customers equally perplexed by the amount of damage if their assigned car. Their fleet did not look very new. Even though I had a guaranteed car make and model, they were unable to provide me with what I expected. They had one model but it was the "personal vehicle" for one of the employees and it was not clean/ready for a customer to drive and was probably an early 2010s model.

    icon_locationWellington
    Reviewed: December 3, 2019

  • 7

    Good

    They charged me 250 as a deposit and we only received 71 because the made a mistake and never refunded us.

    icon_locationBrisbane
    Reviewed: December 2, 2019

  • 5.3

    A very disappointing experience

    Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.

    icon_locationSydney
    Reviewed: December 2, 2019

  • 10

    Highly recommended for car rental!

    We were given a bigger car than what we opted for and were grateful for that!

    icon_locationGreymouth
    Reviewed: December 2, 2019

  • 10

    Great experience

    Hapoy returning customer.

    icon_locationWellington
    Reviewed: December 1, 2019

  • 8.7

    Very Good

    Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.

    icon_locationAuckland
    Reviewed: December 1, 2019

  • 9

    Nice service and good vehicle

    Good service and i got a nice car

    icon_locationChristchurch
    Reviewed: November 30, 2019

  • 9.7

    Great experience and easy process!

    The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.

    icon_locationBrisbane
    Reviewed: November 29, 2019

  • 9.7

    Excellent value for money.

    Friendly & helpful staff.

    icon_locationBrisbane
    Reviewed: November 29, 2019

  • 7.3

    Good

    Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.

    icon_locationSydney
    Reviewed: November 29, 2019

  • 7.2

    Good

    try to clean the seatings more regulary

    icon_locationPerth
    Reviewed: November 29, 2019

  • 9

    It easy and convenient for the trip

    The customer service person explains well at the counter when we collect the car. And the car is in good condition.

    icon_locationBrisbane
    Reviewed: November 28, 2019

  • 8

    Stressful

    Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.

    icon_locationWellington
    Reviewed: November 27, 2019

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