ACE-Rental-Cars Car Rental

The counter service was good.

The pick up process is terrible, number never works but been lucky to find a bus there but not a good customer experience

Counter staff is very friendly and helpful.

The service at the counter to pick up the car was very convenient and efficient. Staff were friendly and helpful too.

We had a 15 min bus ride to pick up the car. We sat at the back and the air con was terrible. There was only one staff member for bookings and a full bus load of people to pick their cars off. From the time we got to the office it then took another 50mins before we could commence our journey.

Did good...friendly

Friendly counter staff, very good pickuo service and easy access to the yard for collection/dropoff. Overall great experiance.

Their cars are not new and they all seemed to have some damage. I witnessed many customers equally perplexed by the amount of damage if their assigned car. Their fleet did not look very new. Even though I had a guaranteed car make and model, they were unable to provide me with what I expected. They had one model but it was the "personal vehicle" for one of the employees and it was not clean/ready for a customer to drive and was probably an early 2010s model.

They charged me 250 as a deposit and we only received 71 because the made a mistake and never refunded us.

Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.

We were given a bigger car than what we opted for and were grateful for that!

Hapoy returning customer.

Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.

Good service and i got a nice car

The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.

Friendly & helpful staff.

Internal of the car was a bit dirty and the car I got a bit worn out with quite a few existing defects.

try to clean the seatings more regulary

The customer service person explains well at the counter when we collect the car. And the car is in good condition.

Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.