ACE-Rental-Cars Car Rental

Counter staff were fast and courteous. The car was parked on the street and ready for us to drive away, although it was a different make and model than the one shown on the booking - same vehicle class though.

The car was Fantastic very comfortable for the travel back to Melbourne from Queensland. Staff were friendly and very helpful.

Cooperative staff on the counter

The outlet needs to take responsibility for contacting renters who do not show up before 5pm closing time and leave an after-hours number.

we reserved car seats on booking and upon arrival we were told there was none . manager resolved the issue but this delayed our 2hr ahead trip late at night with 3 children.

It was my very first experience with booking a car and getting it. My best friend was travelling to Sydney and she has a walking disability. The team at the counter was extremely cooperative in arranging for the car well in time. We got an up-grade because we didnt had time for the initially allocated car to be cleaned; which was a really amazing thing. Our trip was made comfortable. Keep up the great work

The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.

Pickup service was quick and staff were very helpful.

They have a trick to over charge toll invoice by charging +18$admin fee on top of toll invoice. f you think you save money because you chose ace instead of other suppliers during booking, you ar badly mistaken. Never, ever come back to them.

The car was fine & customer service once we got to the pickup office was good. We waited for around 45 minutes for the shuttle bus to come to pick us up at the airport. I kept calling the number provided but could never get through. On my 4th attempt at calling I finally got to speak to someone who told me that the bus would be there in a few minutes. Even then we waited another 20 minutes before it actually arrived. Drop off was the same. Had to wait at least 30 minutes for a shuttle bus to take us to the airport. I suggest more shuttle buses more regularly.

I will be using Ace Rentals again ...very happy with the service & quality of cars

The photo of the car booked was a later model but the car provided on the day was considerable old.

Pros: got upgraded to a Mitsubishi Outlander because they were out of corollas’. Cons: Car smelled of PISS. No kidding. They really need to wet vacuum the seats or interior detail their cars regularly.

From the airport to the office, there was complimentary shuttle bus service which was really helpful.

The personnel was very nice and accomodating.

I’ve already explained to Ace that their pick up processes are inadequate but the car was very good value for money

Excellent counter staff at ACE Rental Cars Perth. I dropped my phone on the shuttle bus from the return point to the airport, and the team found the phone pronto and immediately sent the bus back with the phone. Pick up and return were a breeze too, and the car in a fabulous condition.

We had a wonderful experience with ACE Rentals. Quick and straightforward process, vehicle in excellent condition and the staff super friendly and helpful.

Excellent Staff, Very Friendly, Efficient and upgraded me, which was a bonus and very grateful.

Enjoyed the corolla hybrid