ACE-Rental-Cars Car Rental

Pros: Good value for money. Cons:The wait at the airport was quite long. While other operators came in more frequently the Ace Rental pick up van frequency was not good, may be because it was a public holiday that day.

Received a free upgrade from a Corolla to a Camry since they didn't have a Corolla available.

Although I contacted the staff the day before to confirm the baby seat, they could not find any record of it ever being booked. The lady was rude and not very helpful at all, says it was our fault for booking through an agency

Did not get a Corolla as illustrated so luggage space was a struggle. No floor mats. Very small pickup/drop off area for number of cars. Very competitive rental pricing.

There was no problem but odometer shows over 170000km. Scary a little bit.

The car that I rented had a license plate from different state. I would had prefer Adelaide one. The car back bumper had damage on it, too many scratches on the vehicle. I had to take pictures in case they would say that I did it. I don’t want such headache. However thank God that they didn’t say anything when I return the car. It’s just makes a person worried to take a car with too many things going on on it. Hadn’t I taken pictures who knows what would had happened. Next time I’ll make sure I don’t gets a car with a different license plate.

Was given a Nissan x-Trial during the collection of the vehicle. Internal cleanliness of the vehicle could be improved as the was dirty with the floor mat full of sands.

Car was damaged and in poor condition inside and out. When we mentioned this the counter staff didn't seem to care. We weren't shown around the car or given instruction. It had alot of miles on the clock and we were concerned it would get us to our destination. The age and condition of the car it should not be on the road for hire. For the amount of money we paid for hire we did not expect to get something as old and damaged. We are going to put in a complaint to both ACE and AXA insurance. We are still awaiting the return of the $750 holding fee from ACE.

Ace were great

Modern well maintained vehicle. Airport shuttle was seamless and too easy.

Excellent company. Everything worked as expected. No extra hidden costs.

overall oke... nice car. nice sales.

Great counter staff. Vehicle ready to go

Ladies at ACE were super helpful. They advised me of a road closure which would have impacted on my business trip. Car was in excellent condition and didn't small like a usual rental car. Will be using these guys every time. Cheers

Ace Rental Cars Staff were great. We obviously underestimated the size of the car and your staff offered a larger car which we declined. But was thankful for the offer. Please congratulate your staff for their empathy and professionalism.

Disconnected customer experience, poorly informed customer service staff and tried to take credit card details when they weren't required and couldn't point to a policy that said why they had to

The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell. Disappointing considering the rest of the process was great.

Waited for a long time when dropping off the car.