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Apex, Cairns Airport Car Rental

Apex 3000+ ratings, 47 reviews

Cairns, Queensland, Australia

9.2 / 10 Excellent

Apex - Cairns Airport Information, Car Rental Instructions & Policies

Store Location

396 SHERIDAN STREET, CAIRNS NORTH, QLD 4870

Telephone

(07) 4053 2896 / 1800 2739 2277

Pickup from Branch or Car Park & After Hours Pickup

The Apex - Cairns Airport car rental location is located out of the airport

Please contact the staff to pick you up to Apex - Cairns Airport car rental when you arrived.

Domestic Terminal 1. After collecting your luggage, phone our office on 1800 183 749 for a shuttle pickup. 2. Walk past baggage carousel #4. 3. Exit through the doors at the end of the terminal. 4. Follow the blue painted line on the footpath until it takes you across a small pedestrian crossing. 5. Wait on the other side of the crossing at the Courtesy Coach Pickup Area. International Terminal 1. After collecting your luggage, phone our office on 1800 183 749 for a shuttle pickup. 2. Head out the front of the terminal doors. 3. Wait until you see the shuttle, it has our name on it.

Return to the Store, Car Park or Key Box & After Hours Return

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00
08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 500-300030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: UnionPay, Visa, Master

UnionPay Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Kangaroo Island, Phillip Island, Mornington Peninsula
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island, Bruny Island

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.5 mi from Cairns Airport

1.8 mi from Cairns Domestic Airport

Railway Stations

2.2 mi from Cairns Railway Station

Hotels

0.3 mi from The Lakes Cairns Resort & Spa

0.4 mi from Park Royal

0.4 mi from Park Royal

Map view of Apex Store Location
coordinates: -16.8986977 145.7558963
Guest Reviews

Total points: 9.2 / 10 Excellent

  • Vehicle condition: 9.2
  • Vehicle cleanliness: 9.5
  • Spaciousness: 9.4
  • Counter staff: 9.4
  • Pick-up location: 8.5
  • Drop-off location: 8.8
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • M.Riley

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Like: This is the second time we've rented off you - an enjoyable experience.
    Dislike: Shame you won't pick up and drop off from the International Terminal. We travel with 2 large golf bags, 2 others bags and hand luggage so it would be nice to be collected at the terminal rather than having to navigate our way across to the pickup area.
    Read More >
  • P.Charuk

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    All excellent hardly any waiting time, free uograde, excellent service.
    Read More >
  • Scott

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Hassle free booking. No time wasted waiting around. Very efficient
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  • B.Duggan

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    The experience was great. Will happily book with you again in the future. However, my only quibble was that I was expecting a counter for picking up keys. It would be better if you could notify people what to do when they arrive at the airport. A simple text with instructions would have been great.
    Read More >
  • M.Nagel

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    Very helpful and polite staff
    Read More >
  • E.Dionysius

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Apex staff were easy going and informative and helpful.
    Read More >
  • G.Crow

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Like: Heritage walking and train
    Dislike: Very touristy.....
    Read More >
  • K.Komatsu

    Cairns

    8.3 /10 Very Good

    Reviewed: January 28, 2020

    乗り出しを急いでいたので、ピックアップは利用せずに、空港からapexの事業所まではタクシーを利用しました。(3分ぐらいで着きました。) カウンタースタッフは、ひっきりなしにかかってくる電話に出ながらの対応でしたが、とても感じがよく、分かりやすい英語で笑顔で対応してくれました。車はセラトーではなく、同等のトヨタカローラでしたが、キレイでカッコイイ仕様でした! コスパも良かったので、ケアンズに行く際はまた利用すると思います。
    Read More >
  • Anonymous

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    The customer staff at Apex was excelellent. We got upgraded to a larger vehicle, better vehicle and everything was smooth. Will use Apex again.
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  • A.Jaswal

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    The Car was as good as new. The staff especially brooke and the drop off driver were really great. Awesome customer service. Will book them for next trip and recommend to others
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  • Simon Thomas

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    The Apex, Process was quick with no Fuss, very Happy
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  • J.Carter

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    Car was in very good condition and was a good size for our trip. Collection and drop off was very easy and the staff were great.
    Read More >
  • P.Rowell

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    Apex were very good No complaints at all
    Read More >
  • G.Barnes

    Cairns

    9 /10 Excellent

    Reviewed: January 28, 2020

    Everything associated with our rental, from the booking, the staff at the pick up/drop off, the vehicle, use of vehicle, to drop off was excellent -EXCEPT - the instructions as to where to pick up the courtesy van at Cairns International Airport - should have read "turn right out of main door Terminal 1 and proceed towards domestic terminal for courtesy van - pick up approx half way between International and Domestic Terminals" - words to that effect. Now we know where the pick up area is, it is fine, but for first timers the instructions on the Easy Rent a car app are vague.
    Read More >
  • R.Bennett

    Cairns

    9 /10 Excellent

    Reviewed: January 28, 2020

    Car was great
    Read More >
  • N.Bhatia

    Cairns

    8.3 /10 Very Good

    Reviewed: January 28, 2020

    Car we got was very old and we didn't like the condition of the car. Drive of the vehicle was not good either. Baby seats we got were in terrible condition, very dirty. However very spacious car, seats were in good condition.
    Read More >
  • C.PRINGLE

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Easiest car rental I've had, great price and the staff at Apex excellent. They did not try to push extras on you and additional driver at no extra cost. Great car as well.
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  • A. Gale

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    When we arrived at the airport to pick up our car, it was easy to find the shuttle location to take us to the rental. The bus comes every 15 minutes. We received a brand new car which was great. The lady who helped us with our booking was friendly and offered some suggestions of places to visit. Drop off was also simple and fast.
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  • J.hughes

    Cairns

    9.8 /10 Excellent

    Reviewed: January 28, 2020

    Like: Excellent all round
    Dislike: Some rain
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  • C.Strasburg

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Like: Apex we're so friendly and helpful and the car was perfect
    Dislike: After a bit of a mix up, trying to deal with the staff at Easycar rentals was impossible....luckily Apex could take over and sort it
    Read More >
  • Dennis

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    The booking was upgraded to a Hyundai i30
    Read More >
  • M.Matthys

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    We waited for 20 minutes to get our car. Return was quick and easy. Service was great and friendly staff.
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  • J.Morris

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Like: Picked up quickly from the airport. Was served immediately when we arrived at the rental location. The car was ready, had plenty of room and drove well. On return we were dropped off promptly at the airport. Great service, excellent rates, would definitely recommend and use Apex again if I visited Cairns.
    Dislike: Nothing
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  • A.Clay

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    everything straightforward and easy - very good service
    Read More >
  • Jeffro

    Cairns

    9.8 /10 Excellent

    Reviewed: January 28, 2020

    Like: Nice car, friendly and efficient service.
    Dislike: We had to wait until the next morning after arriving because there was no after hours pickup.
    Read More >
  • Anonymous

    Cairns

    9 /10 Excellent

    Reviewed: January 28, 2020

    Booking on line was easy. Pick up was an easy process Worked through well
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  • B.Sporys

    Cairns

    8 /10 Very Good

    Reviewed: January 28, 2020

    Car was better then expected!
    Read More >
  • Chris Reyes

    Cairns

    7 /10 Good

    Reviewed: January 28, 2020

    The only trouble we had was with pick up from Cairns airport and finding the drop off location in Sydney,. The staff was very friendly and helpful.
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  • Brad

    Cairns

    9.2 /10 Excellent

    Reviewed: January 28, 2020

    Like: I travel frequently and rent cars at times. Other major rental agencies have much to learn vs Apex. I had two drivers and insurance included for much less than other options.
    Dislike: Car was very reasonable for price but a few minor scratches - interior was perfect.
    Read More >
  • S.Kozlowski

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    The counter staff were beyong lovely. On pick up we got great advice on local area's to visit, as it was wet season we were notified to be careful so the girl truly went above and beyond.
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  • J.Tuley

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    The Apex staff was AMAZING!!! They were very accommodating.
    Read More >
  • Anonymous

    Cairns

    7.7 /10 Good

    Reviewed: January 28, 2020

    I felt real unreasonable that I had a flat tire absolutely for no reason, and they made me pay for the loss although I explained there were no sign of hitting anything, and that the road condition was absolutely clear. Despite of the insurance I choose to participate, I had to pay only $500, but without the insurance it would have been more. I understand I am responsible for the losses that I cause by my mistakes, but I was a bit surprised that I also have to be responsible for losses caused by the initial car condition, which should e taken care of by the rental car company. Although the company may offer a good deal for car rentals, I now understand that the price is only for the low quality of their car maintenance and hence the customers need to cover up for any losses including the company's faults. I highly recommend to opt in to the right car insurance program when you are renting from here.
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  • Anonymous

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Fantastic staff with great recommendations on things to check out in the area, as well as honest feedback about what should/could be avoided.
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  • M.Jaggs

    Cairns

    8 /10 Very Good

    Reviewed: January 28, 2020

    Overall the car was good for what we wanted. We thought we were getting a Hyundai Accent but instead were given a Kia Rio which was still ok for us as we didn’t have a lot of luggage. The time spent picking up and dropping off wasn’t too bad and the staff members we dealt with were friendly and helpful. Luckily for us we didn’t have any issues with the car including accidents so we can only comment on the service we received which was very good overall.
    Read More >
  • Anonymous

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    The best thing about Apex in Cairns was the counter staff. We were helped by a lady originally from Liverpool and she was excellent giving us great tourist tips and recommendations on how to get around. Great service. The car was fine, no hassles. Thanks!
    Read More >
  • P.Kimani

    Cairns

    6.7 /10 Average

    Reviewed: January 28, 2020

    Car service was good. Price was competitive I would use the service again
    Read More >
  • A.Wright

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Like: Ease of pick-up drop off, friendly staff and condition of vehicle.
    Dislike: Vehicle drop off was a little sqweezy.
    Read More >
  • D.Winter

    Cairns

    8.7 /10 Very Good

    Reviewed: January 28, 2020

    rental fee for Nav very expencive. in addition map data was very old, did. even not know drop off location!!!
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  • Azlan & Asbira

    Cairns

    8 /10 Very Good

    Reviewed: January 28, 2020

    The car was very good, and we were well attended by the service staffs, but it took us quite a while to be picked up from n to the airport. We had no Australian phone no as we just landed, so we couldn’t call for pick up and just have to wait till it arrived. It took us around 45-60 minutes to be at the airport from the time we arrived at the car rental for returning of vehicle.
    Read More >
  • E.Freeman

    Cairns

    9 /10 Excellent

    Reviewed: January 28, 2020

    Like: Happy with the service
    Dislike: Nothing
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  • J.TAYLOR

    Cairns

    9 /10 Excellent

    Reviewed: January 28, 2020

    Dislike: thought I would pick up the car t the airport
    Read More >
  • N.Ali

    Cairns

    9.8 /10 Excellent

    Reviewed: January 28, 2020

    Like: I left my makeup bag in the glove box when I returned the vehicle before my flight; they drove it up to me to collect at the departures before my flight took off! All of the staff were incredibly friendly and helpful. I would definitely use Apex again and recommend to others. Thanks for everything, y’all!
    Dislike: I had to keep plugging in and out the USB cable for the music to come through on the radio.
    Read More >
  • M.Moore

    Cairns

    6 /10 Average

    Reviewed: January 28, 2020

    Terrible customer service from apex, left us at Cairns airport for over 45mins without any communication as to why.
    Read More >
  • Paul H

    Cairns

    9.8 /10 Excellent

    Reviewed: January 28, 2020

    Like: Have dealt with airport counter staff in the past for car hire firms. Efficient but a bit clinical. It was so nice to go through the car rental details with Apex in Cairns. A nice office and chairs for the customers to sit while the paperwork was checked. No rush, no upsell, just friendly staff who cared and exhibited the lovely attitude that is more prevalent when leave the capital cities and deal with friendly regional people who value your patronage, and who care. Probably the best rental experience I have had in many many years.
    Dislike: All good.
    Read More >
  • S.Rise

    Cairns

    10 /10 Excellent

    Reviewed: January 28, 2020

    Couldn't have had a better experience. The staff were lovely, the car was perfect and the price was excellent. I was there during a very difficult time (death of my Mother) and I was treated with such calm respect. I'm a firm fan of Apex now, and will hire from them for all future needs.
    Read More >
  • Paula T

    Cairns

    9.3 /10 Excellent

    Reviewed: January 28, 2020

    Great staff in cairns office
    Read More >
  • M.Jarvis

    Cairns

    8.3 /10 Very Good

    Reviewed: January 28, 2020

    Very helpful and vey fair. Pamela in the Cairns office was very professional during the vehicle inspection process.
    Read More >
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