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Guest reviews

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E.Gonzalez

December 6, 2019 Destination: San Juan

10Simple, easy and quick!!

Great service quick transaction, clean vehicle and no pushy up sale on extras. I

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N.Rivera

November 15, 2019 Destination: San Juan

10Lo vuelo a utilizar y lo recomiendo

Me encantó el servicio

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D.Durden

October 26, 2019 Destination: San Juan

10All around great experience!

The counter staff were excellent,very helpful and went out of their way to ensure I had a car for my trip.

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Ziyad Alrasheed

October 20, 2019 Destination: San Juan

6Average

The price was different than the booking price. Also, they did not accept my GA license because of the temporary one.

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S.De La Rosa

September 24, 2019 Destination: San Juan

10Excellent

Staff very helpful, polite and friendly

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September 14, 2019 Destination: San Juan

10Excellent

Friendly, convenient and easy to use

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September 7, 2019 Destination: San Juan

8.3Customer service was good..Experience was ok. App is a little confusing.

Customers Service was very well.

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Ysabel

August 29, 2019 Destination: San Juan

8.7Très correct

Tout était bien ficelé, par contre Europcar n’est pas présent à l’aeroport de Porto Rico, c’est un petit container sur le parking d’un centre commercial à Carolina

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O.Perez

August 28, 2019 Destination: San Juan

10Would recommend 100% without hesitation!

It was an excellent experience. I called to confirm their shuttle van was on the way when I landed at the airport and they arrived within minutes. The pickup process was smooth and the vehicle was spotless and ready. We were in and out in less than 10 minutes. I highly recommend them and would rent from them again without hesitation.

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T.Mitchell

August 14, 2019 Destination: San Juan

10Excellent

Easy to get to great price very good service

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August 13, 2019 Destination: San Juan

9.5Overall experience was very pleasant. We will use Easyrentcars.com again.

Toyota Yaris had a very strong cigarette odor. Manager did not hesitate to changed car for a Toyota Corolla which was clean and no cigarette odors. overall experience was very pleasant. Manager and Van driver were both very friendly and accommodating.

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L.Rivera

July 28, 2019 Destination: San Juan

6No muy grata

El total que me indicó la página v/s lo que realmente pagué no coincidió y por más de 60.00 más. Encuentro que eso no está bien.

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C.Delgado

July 23, 2019 Destination: San Juan

10Great service!

Excellent service, met my expectations.

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n.taboada

July 23, 2019 Destination: San Juan

10Excellent

great service

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J.FLORES

July 21, 2019 Destination: San Juan

4.7Location was closed at pickup time, at least 10 minutes before advertise.

Ended up having to rent from a reliable competitor for the first day, due to location closing earlier than advertised. No apologies or anything. Ended up costing more than planned.

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H.Bhatia

July 20, 2019 Destination: San Juan

5Rental company charged us extra

They charged us extra daily fee over and above EasyRentCars fee

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C.Berkhin

July 13, 2019 Destination: San Juan

9.7Excellent

Wish the car had power locks.

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July 12, 2019 Destination: San Juan

9.7It’s easy to rent with EasyRentCars!

Vehicle was great. Easy to work with. Nice staff. Fast shuttle to and from airport.

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Nelson E Pantoja

July 10, 2019 Destination: San Juan

10Excellent service of the counter staff!

The counter staff agents were very helpful and polite. My experience it was great! Thank you very much!

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I.Oliveras

June 24, 2019 Destination: San Juan

7Dont cover all my needs

After I need a car more time Its so expensive

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June 1, 2019 Destination: San Juan

7.7Great but could bve better

Too long of a wait at the airport for pickup (>30 min). This should be improved.

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T.Fry

May 27, 2019 Destination: San Juan

10Excellent

I don’t remember selecting a time to pick up, but it was booked for noon. However our plane was not arriving until 3:45 so I would not have booked to pick up before our plane arrived. When we got there our booking had been cancelled because it was over 3 hours old. Maybe I did not see this time when I was booking the car, but I don’t remember selecting to pick up at noon. Thankfully, they still had a car for us.

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R.Accede

May 27, 2019 Destination: San Juan

10That was really great , the service was fast , the car was really good , new , and economic

We didn’t wait too long to have the car .

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MO

May 21, 2019 Destination: San Juan

5Charlie car rental in Puerto Rico will force you to pay an extra $8 a day for a toll pass -No tolls!

Finding the correct shuttle was very frustrating. I called Charlie car rental and was told - just look for a white van. The second time I called he said I had the wrong car rental.

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G.Navedo

May 19, 2019 Destination: San Juan

7.3The price was different when we got to Ace Rent a Car

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May 13, 2019 Destination: San Juan

5Ripped off

Agency required us to buy insurance and other things that more than doubled the rental car price from $98 to $200 even though we brought insurance documentation. Car had no central locking, no power windows, no trunk cover. First car had a tire pressure warning light on and agency first refused to give us a proper car.

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W.Rossy Stiehl

May 1, 2019 Destination: San Juan

10Excellent !!

Muy buen servicio !!

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Crisy

April 18, 2019 Destination: Aguadilla

9.3smooth transaction

All the process was was within expected time frame easy fast and staff were curtious

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D.Hernandez

April 11, 2019 Destination: San Juan

5.3Average

The van was wrecked and had not been repaired before it was given to us so it was in bad shape. They did not mention this to us, so when I went back in to ask him about it, he said there was a card inside that showed the damage so we wouldn't be held accountable for it. They also charged us a 20.00 service fee for tolls that wasn't mentioned when I booked the van. They try to get you to buy what they call unlimited tolls for additional 79.00. From prior experience I can tell you that that's way to high. I drove all over the Island for 10 days and went through numerous toll booths the whole time I was there and my total for tolls only came to 34.00. Luckily I knew this from past trips.

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d.franqui

April 11, 2019 Destination: Aguadilla

10Recommended!

The customer service person by the time i pick up and drop up the car was the same lady and what I can tell is that Shes did a wonderful job!!!

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A.Negron

February 28, 2019 Destination: San Juan

9.7Car was exactly what I was looking for, plus price beat all other competitors for that week.

Was presently surprised when I found out Ace rental in Puerto Rico was Charlie since prior experiences with Charlie rental were always excellent!

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J.Stenz

February 11, 2019 Destination: San Juan

6.3The address you gave us for the drop off was incorrect. It took us 2 hours extra to find the place.

they are awful about giving their address.

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C.Leon

January 26, 2019 Destination: San Juan

10Outstanding

This was a stress free experience. The staff at the pickup place to include the driver that picked us up was outstanding, very courteous and friendly.The car was super clean and everything worked perfectly. Thanks

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E.Coultas

December 18, 2017 Destination: San Juan

9.4Got a brand new car for an affordable price

Like: The employee told me that I could use my existing car insurance to cover the cost of vehicle insurance, which saved me $25 a day. We wound up with a brand new car, which was an unexpected perk.
Dislike: It took about 20 - 30 minutes to get everything sorted out, but for the price we wound up paying, I really shouldn't complain. I'm pretty happy all around with the experience.

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IsmaVA

August 17, 2019 Destination: San Juan

9Good deal!

Had a little difficulty linking up with their shuttle driver; I had to wait about 45 mins, and call three times, for the shuttle to pick me up. But, once I got to their counter the process went smoothly.

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Best car rental deals in Puerto Rico

Best rates found by EasyRentCars users in the last 30 days.

Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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