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Guest reviews

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I.RISO

November 30, 2019 Destination: Lima

7.3EXCELENTE AUTOMOVIL. PROCESO EXTORSIVO DE VENTA DE SEGUROS EXTRA POR PARTE DE AVIS

AVIS ES DEMASIADO IMPORTANTE COMO PARA NO TENER UN STAND EN EL AEROPUERTO, EL CLIENTE DEBE TRASLADAR UN LARGO TTRAYECTO PREGUNTANDO A PERSONAS SOBRE LA OFICINA DE AVIS, ESO ES VERGONZOSO. AVIS NO PUEDE FORZAR AL CLIENTE A PAGAR 5000 DOLARES EN EFECTIVO PARA NO PAGAR SEGUROS EXTRA SOBRE LOS CARROS. NINGUN PASAJERO VIAJA CON ESA CANTIDAD DE EFECTIVO. EN MI CASO EL VALOR DEL ALQUILER SE DUPLICO POR ESTOS "SEGUROS EXTRA"... OTRA VERGUENZA. LAS TARJETAS DE CREDITO Y LOS CUPONES QUE SE FIRMAN EN BLANCO ESTAN PARA ESO, CUBRIR EVENTUALIDADES Y ACCIDENTES. ESTA EXTORSION AL CLIENTE DEBE TERMINAR

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M.Oruna Rodriguez

July 1, 2019 Destination: Lima

10Excellent

Excellent servicie!!!!

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M.Oruna Rodriguez

May 10, 2018 Destination: Lima

9.6My experiencia abaout the Service

Like: The people Service
Dislike: time, I spend to much minutes waiting picking up a car

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Alex

August 2, 2019 Destination: Lima

9.7Highly recommended company.

Alamo has brilliant service. There was only one problem: Toyota Yaris we had rented had too low power engine for Peru where a lot of mountain roads. After couple of days we understood the clutch was close to be broaken. Alamo organized the car service for us and the clutch was changed. Also Alamo agreed do not take any fee for dropping the car to another location. Stuff was in contact with me permanently via Whatsapp.

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M.Oruna Rodriguez

July 1, 2019 Destination: Lima

10Excellent

Excellent service

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EddieA

February 6, 2019 Destination: Lima

2I paid for 100% coverage insurance. I was denied that coverage in Lima and they charged me $300

The rudest people I've dealt with. A total rip off. They did not honored the full insurance coverage I paid for and charged me $300 on top of the original cost.

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M.Lemyre

October 3, 2019 Destination: Lima

7.3a difficult and painful experience with Europcar

Thanks to ask about my comments, first even if I send all the info concerning my flight arrival, I stay at least 90 min waiting to pick-up from your people (and I pay for this service because it was not on your office hour) and the worst pat I was rented two vehicle to another rented company (because we are 8 persons) and the other company with the same information was pick-up my friends on time. During our trip after a 5 days we heard weir noise from the break system on one of our two SUV we rented, we advice your Lima office and they tell us to drive safely until we bring back the SUV, but we use drive the car through many road mountains in downhill all the passengers was afraid all the time that the break released. We fell our security was their priority and even if we advise them no one check our vehicle or either exchange our defective SUV on your other facilities (ex: Arequipa, Cuzco). When we are back to the airport to pick an another rented vehicle (Hyundai H1) they been aware that we are 8 persons with our luggage they come to pick-up with one vehicle …..they need to make two trip.

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M.Oruna Rodriguez

August 2, 2019 Destination: Lima

8El vehículo estaba con la batería en mal estado lo que hizo que me quedara varado en Trujillo y en C

Debería mejorar su servicio en caso de incidentes y no limitarse a pedir disculpas de parte del counter, sino escalarlo a una instancia mayor.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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