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Guest reviews

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t.tamu

December 7, 2019 Destination: Saipan

9.3サイパンでドライブうろうろ

カウンターの方が少し日本語もできたので、楽に借りられました。

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M

December 5, 2019 Destination: Saipan

5.3Average

傷だらけの車でした。

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C.Stenfors-Berglund

July 5, 2019 Destination: Guam

9Fun on Guam

They gave me an upgrade!

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P.Tan

April 22, 2019 Destination: Guam

9.3it was hustle free

Fast and direct. easy to get services.

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March 7, 2019 Destination: Saipan

4.3Average

予約していた車両と違うものがあてがわれた。私は日本語と英語両方話しますが、話をしても、現地スタッフには話が通じずというよりか、できることはないのでこれで我慢しろというようなことを言われた。その車両になるのであれば、もっと安い値段で借りられるサイトがあったので、ほとんど詐欺。

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J.Yang

February 10, 2019 Destination: Guam

9Excellent

Not Enrerprise. International Alamo is right. Please let "International alamo" not enterprose the guest who receive the car.

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February 8, 2019 Destination: Guam

7Incorrect information from EasyCarRental Customer Service

Difficult to find a outside car staff to give me the keys to the car when picking up.

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H.KIM

September 13, 2018 Destination: Guam

10veryvery great!

Like: They replaced me with an upgraded car. The car was clean and the condition was satisfactory. The employees were also kind. It was delayed due to the typhoon, but extended without additional money and it was a pleasant experience.
Dislike: nothing!

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D.Spotts

April 27, 2018 Destination: Saipan

9Excellent

Like: Staff told me a much more convenient location to drop off the vehicle so I wouldn't have to return to the airport afterwards.
Dislike: Vehicle didn't match the picture- was not a crew cab.

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C.FUNK

April 28, 2019 Destination: Guam

9Service and car were very adequate worthy of recommendation

The car was very adequate for our needs. The car's interior was clean as was the exterior but there were quite a few minor dents and scratches that were noted before I took possession of the car otherwise it was mechanically sound although the electrical motor for the driver side mirror adjustment was out of order. I was able to adjust it by hand. I very much appreciated the shuttle service to our hotel as well as the service of letting us and the keys off at the parking lot rather than going to the rental kiosk inside the airport.

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H.Fung

August 28, 2019 Destination: Guam

8Tidy, clean & comfort

Tidy and clean

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L.Fong

July 22, 2019 Destination: Guam

7.7本次租車是很難忘的事件

本人租用的車輛轉了另一部, 完全不同本人想租用的車輛, 車子內不清潔, 有螞蟻, 蜘蛛, 坐位上有很多污積, 車子外有很多撞擊的痕跡, 車子右邊車身明顯有修復過, 冷氣非常嚴重不足,......下一次旅程如有機會租用車輛, 應該會選擇另一間租車公司了!

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Y.T

February 28, 2019 Destination: Guam

10コスパ最高のレンタカー屋さん

クルマも綺麗で安い!

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C.c

December 25, 2017 Destination: Guam

8.8good car condition and service is great

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January 25, 2019 Destination: Saipan

10My rental at EasyRentCars.com was superb. The ease of online transaction great. Highly recommended!

ACE Rent a Car Saipan has great customer service and the transactions were smooth and fast.

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P.Law

December 23, 2017 Destination: Tinian Island

10Wonderful

Like: Staff were friendly and helpful.
Dislike: Nothing

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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