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Guest reviews

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S.Jalan

November 24, 2019 Destination: Luqa

7.3Good

Did not get the car I had however got similar sized car. The car condition was not very good. Customer service was good no problems picking or dropping the car. Word of advise take as much pictures and video of the car before pick up.

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November 23, 2019 Destination: Luqa

8Very Good

High fees if your are to drop your car before 7:00 am

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D.Sore

November 4, 2019 Destination: Luqa

9.7Excellent

Straightforward and reliable. Car was in good condition and pickup was straightforward, no queue.

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October 28, 2019 Destination: Luqa

9.7great, simple and straight forward

Staff at the counter friendly and open, would definitely book again with optimo rent

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Tony Degiorgio

October 18, 2019 Destination: Luqa

10Car hire companies have a bad reputation but Surprice is changing the trend.

Really friendly company. All staff are accommodating. They aim to help and make sure the pick up is completed quickly.

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Tony Degiorgio

October 16, 2019 Destination: Luqa

10Just the sort of service you would expect

As always amazing service.

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m.maze

October 9, 2019 Destination: Luqa

7.3ok

avis rang me at 7.24am because the client before insisted to contact me to see if his phone was forgotten in the car, then got poor apologies from avis saying it was the client who asked...am i not a client to be considered?

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w.rongkavilit

October 2, 2019 Destination: Luqa

6.3Average

Car condition was very bad. Fuel gage broke, wiper broke, high headlight broke.

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F.RIVERO HOLGUERA

September 30, 2019 Destination: Luqa

7.3Good

La chica de recepción un poco seria. Nos hablaba a toda prisa. Revisan todo muy concienzudamente a la hora de la entrega.

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September 2, 2019 Destination: Luqa

4.3We were penalised for wanting the car we booked!

Tried to give us a smaller car than we had booked, after an already long wait. Then said they’d look for a bigger car - it took 45 mins to be confirmed they had one, then another 20 mins for it to be delivered. Got to the car park and there were lots of the vehicle type we had been allocated and we were given the oldest, most dilapidated car possible - high mileage, stained seats and interior, missing wing mirror cover, steering wheel was worn, poor fitting boot liner. It was a mess! We figured at least they wouldn’t notice any damage as there was no space left to damage! Wouldn’t book through them again.

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August 25, 2019 Destination: Luqa

4.7car was "upgraded" to an SUV category, but the car given was smaller, and in bad condition.

car was "upgraded" to an SUV category, but the car given was smaller and in bad condition. Staff was nice and helpful.

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a.mustakin

August 25, 2019 Destination: Luqa

9.3Easy to rent a car. Process was good

Quick and simple.

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M.Kowalczyk

August 22, 2019 Destination: Luqa

5.3Worst experience with Easyrentcars to date.

Would not use again, Prepaid all costs upfront for a Skoda Estate or similar - they tried to give me a Suzuki Baleno. Then charged me additional Vat and Taxes plus a mandatory prepaid fuel service which I did not want.

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August 14, 2019 Destination: Luqa

8.3good service and car

car was OK, in good condition, clean and as described when we booked. the service was good, fast enough and without any problems. I didn't like that although I paid full insurance i had no coverage for tire problems

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J.DeReamer

August 11, 2019 Destination: Luqa

7Overall poor experience from GOLDCAR

Tried to sell us additional insurance at time of pickup. Tried to charge for damage already present at time of pickup.

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August 10, 2019 Destination: Sliema

5.7Average

運転に支障はないが、キズの多い車だった。バンパーに穴が空いていて、フロントバンパーの片側はボディにはめ込む部分がキチンとはまっておらず、1〜2センチほど隙間ができていた。

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Lucy

August 5, 2019 Destination: Luqa

6.3Rip off at pick up

Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.

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R.Borg

August 2, 2019 Destination: Luqa

7Good

Was expecting a large wagon as per what was imaged /ordered the one given just managed to fit us in which made it a uncomfortable ride

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L.HAAR

August 1, 2019 Destination: Luqa

4.3Arnaque à la rayure

Attention arnaque à la rayure obligé de réglé des frais pour une rayure ridicule !

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w.richardson

August 1, 2019 Destination: Luqa

9Excellent

Fantastic value for money and quick efficient staff. Thank you

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K.Aviv

July 25, 2019 Destination: Luqa

4.3You are the worst! always expected your price is final Was charged Extra 70€ Will tell everyone..

The car was lower class with half the baggage space. This was a total scam!

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Daniel Bazetto

July 15, 2019 Destination: Luqa

9.3Great services

The company is probably the biggest one in Malta, services were really good, they are really PRO in what they do. I definitely will use the company services in Malta or other countries once again.

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D.Digweed

July 9, 2019 Destination: Luqa

7.3Booking process and checking in car all good. Car experience very disappointing

Counter staff were very pleasant and helpful. The cars body work was in poor condition (scratches,dents, body trim missing). The service indicator on the dashboard was on. The cars running performance was very poor it had a problem with it. We didn’t report this until we dropped car off at end of our stay, because we were only staying for a few days and didn’t want this to have any impact on the time we had on the island.

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July 3, 2019 Destination: Luqa

2No experience at all

They closed the office before the closing time with no information. Hence I couldnt pickup my car but had to rent another one

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L.Jackman

July 3, 2019 Destination: Luqa

9.3very impressed

very thorough, very professional. Straight up.

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C.James

June 27, 2019 Destination: Luqa

8.7Was ok, but could be better

I was expecting a large estate car, as described a Citroen C5 or similar, I got a small SUV a Peugeot 2008 making it very tricky to fit all of our party and luggage in.

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P.Tsolov

June 25, 2019 Destination: Luqa

2I never got the car. Service was refused because the only credit card i have was american express.

It was explained to me that I cannot rent a car with American Express card because they are very easy to cancel payment, but then they start twisting my hands to pay full insurance on the same card. The amount of the insurance asked was 3 times more than the rental. Huge disappointment and 0 customer service.

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M.Sarikaya

June 22, 2019 Destination: Luqa

4.7STAY AWAY AT ALL COSTS

Stupid procedure didn’t accept any major credit or debit cards. They wanted a £1,300 deposit, ridiculous. Didn’t rent the car, and wasted my money.

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Lefteris

June 14, 2019 Destination: Luqa

10Comfortable and smooth process

Amazing service

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Frankie

June 4, 2019 Destination: Luqa

8Customer service were poor. Picked up the car slightly early and was charged over half the cost of t

Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.

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May 28, 2019 Destination: Luqa

6Get what you pay for

Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars

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D.Sullivan

May 22, 2019 Destination: Luqa

9The whole process was very easy and I could travel to Malta not worried about the car rental at all!

Great service at both pick and and drop off. Surprice was our first and last impression of the country and straight away we knew we were going to have a great holiday based on their friendly and helpful nature.

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Sarah

May 21, 2019 Destination: Luqa

7.3All right

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May 18, 2019 Destination: Luqa

6.7Uneasy customer relations.

The car had a number of minor scratches on the bodywork, hub caps and wheel rims (normal wear and tear, given the car's purpose!). The agent left me in no doubt that a scratch would cost hundreds of pounds. They had not made any effort that I could see to repair previous damage. He took detailed pictures of the car with his I-pad so I did the same with my phone. This made me reluctant to use the car as much as I had planned to, as the local driving and condition of the roads was poor. There were also a number of poor reviews online to back up my concerns. However, when I returned the car the agent took lots of photos, inside and out. I did the same. The car was given a clean bill of health and I was told my deposit would be returned in a few days. Although everything worked out fine, I was made to feel somewhat uneasy about dealing with the company.

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P.Taylor

May 2, 2019 Destination: Luqa

9.7Cheap price doesn't mean poor service - thank you!!

First class service and no complaints other than no explanation given about setting the clock on the windscreen when parking - cost me a parking ticket!!

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D.Carson

May 1, 2019 Destination: Luqa

7.7Good

The £1500 block reserve payment in case of accidents etc was a big surprise and means is locked for the rental period and at least 3 days afterwards.

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April 28, 2019 Destination: Sliema

10Excellent

Car was spotless inside and out. Received a free upgrade. The counter staff were extremely friendly and very efficient. They explained everything really well.

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H.Delbeke

April 24, 2019 Destination: Luqa

2got scammed

they scammed me, claimed damage that was already there. also upgraded the damage tier to TIER2 scratch larger than 30 cm, scratch was 5 cm insurance payed back but gave me lots of paperwork

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Freddy

April 24, 2019 Destination: Luqa

6.7it was not as good experience in stead of 2008 they gave us 108

it was not as good experience in stead of 2008 they gave us 108 then we had to go back and ask for another SUV even manual ,what happened didn't start again went back inside and got another vehicle not professional at all

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V.R.

April 23, 2019 Destination: Luqa

9Great service with competitive rates!

I booked the car through Easy Rent Car, it was difficult to find the pick up location as I actually had to go to Interrent which is located at the green Europcar desk... but confusing but we got it!

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L.Santos

April 22, 2019 Destination: Luqa

2The time spent on pick up was over three hours. Only one person serving about 10 customers. Awful

I will never ever use GOLDCAR again. The car conditions were disgusting, filthy, dirty with a red light on the dashboard indicating that the car needed service. On arrival there was only one person serving about 10 customers.

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April 18, 2019 Destination: Luqa

9Value for money

Car had more damage than shown on original picture form. I was glad I checked the car over before I drove away. Would have preferred to hand the keys to a member of staff than an open box in the airport.

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V.Louvier

April 22, 2019 Destination: Luqa

4Don't rent to Goldcar or Rhodium at Malta airport

1. I paid for a DS3 or similar, they give me a 108, or the similar of a DS3 is a 208. 2. I had already an insurance with my credit card. But the renter didn't care and give me 2 solutions. First, did a deposit of 1100€ but i hadn't got this on my credit card, or second, paid 110€ and blocked 200€ on my credit card. So i was obliged to take the 2nd solution. I am very desappointed about this experience. I won't recommand this society

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Mark K

June 9, 2019 Destination: Luqa

8.7Easy and uncomplicated

everything as expected no specials forced to book

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P.Franks

June 9, 2019 Destination: Luqa

9.7Excellent

Needed to have more than 1 person on check-in desk. There were at least 6 other customers behind us - we were 3rd in the queue on arrival.

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J.Williams

August 26, 2019 Destination: Luqa

7.3Mixed experience

Car was supplied with a not quite full tank of fuel. Reception desk staff did not seem interested in helping as the staff who hand over cars appeared to be on a break. Peugot 3008 supplied was in good condition but not convinced this could be classified as a full size estate.

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M.Akimov

September 27, 2019 Destination: Luqa

2Poor

Стараются впихнуть самую старую и обшарпанную машину

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D.Healy

May 2, 2019 Destination: Luqa

5.3I chose a car for a reason; not having a similar class of car available is a major failing.

The car I had booked wasn’t available, so I was given an ‘upgrade’ which was a car that was too big to park in most spaces in Malta.

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S.Delman

August 29, 2019 Destination: Luqa

4Ne loué pas chez eux vous le regretterais

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R.Campbell-Carman

July 4, 2019 Destination: Luqa

9.3Very quick and easy

Goldcar agents were very efficient and the check out of the car was quick and easy using their app solution to checking the car out rather than the paper form used by other hire companies.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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