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Guest reviews

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Carles de la Fuente

August 13, 2019 Destination: Vilnius

10Good service and staff

Good Car, easy and fast service. Good staff

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Arturas

September 24, 2018 Destination: Kaunas

10Excellent

Like: Got car upgrade

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September 10, 2019 Destination: Vilnius

7.7Great car, good value, poor customer service.

The counter staff let us wait when we first arrived and took no notice of us until they were done with whatever else they were doing. On drop off they were barely communicative with no thank you all for renting from them.

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A.Burgess

October 22, 2019 Destination: Vilnius

10Very good

All very good. Thank you.

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Elvis

June 6, 2019 Destination: Vilnius

9.7The car size upgrade I was offered by EasyRentCars.com was not provided at the Car Rental place.

I waited for an extremely long time at the counter till the car rental guy contacted EasyRentCars.com support and figured out the situation with mismatched car sizes

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N.Haywood

February 25, 2019 Destination: Vilnius

10Great service. Friendly staff

Friendly check-in staff. Offered deals relevant to me. Great service. Thanks

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S.KARMON

October 2, 2019 Destination: Kaunas

9.7Overall it was a good experience, except for the comment I made.

I was sure the rental had 2 drivers as in most sites, I was very disappointed that we had to pay for the other driver.

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J.Tang

May 31, 2019 Destination: Vilnius

5.3Easyrentcars was easy to use but green motion were terrible

on returning the car four staff members took 40 minutes discussing between themselves an apparent new scratch mark on one of the doors. Never in this period of time did anyone inform me what was going on until I prompted them that I had a flight to catch. they showed me a picture from their laptop of what the door supposedly looked like without the scratch before I rented the car. Only after I pointed out that the date of the picture taken was after the date I rented the car, and therefore could not have been a picture of the car I rented, did they agree to sign my car off as no damage found. I don't know whether this was a failed scam attempt or a genuine mistake but either way it was terrible customer service.

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J.L. VIBET

August 14, 2019 Destination: Vilnius

6Arnaque après la restitution du véhicule

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K.Pabilionis

August 29, 2019 Destination: Kaunas

8.5Easy to be fooled with lower car hire price but one way or another you have to pay top high price.

Overall experince is OK despite long wait for person coming to serve. Customer services response I have to admit was very good. However, I missed attention to positively assess situation occured and keep me as a customer happy, frankly speaking we are right you are wrong, keep paying at top prices.. My mistake that I did not make my own records of car condition on collection which is well worth to do-spend additional 5 min to record ALL sratches or dents on the car.Some agents could be very picky. A small discount on the bill for example or discount card for next visit finalising whole rental experience could keep me as a more or less happy Budget customer but I am afraid not now. Leaving empty fuel tank doesn't work for me as didn't have idea how big is a fuel tank in the car nor wanted to do research on it.

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T.Zaki

September 6, 2019 Destination: Vilnius

9.3great car, great service. the best thing you dont need to worry about washing the car before drop of

the pick up was a bit stressful as the office moved across the street and it's not comfortable to get the car when you have luggages. otherwise great service, car and the best thing that you dont need to worry about washing the car before drop off.

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Dominic A.

August 1, 2019 Destination: Vilnius

9.7Great, but make sure you have a Visa or Mastercard CREDIT card with you

The car was excellent. My main issue is with the terms of Green Motion that insisted that I cover the deposit with a credit card, excluding Amex. A debit card was not accepted. It was lucky that my wife has a credit card.

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October 5, 2019 Destination: Vilnius

9.7Great value.

The customer service at pick up in Vilnius has been exceptional! One of the best car rental experiences I’ve had! Super helpful and very presentable!

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June 21, 2019 Destination: Kaunas

2Poor

Green motion are scammers, dont ever rent a car with them. They will find some dirt ehich can be cleaned eith a finger, tell that this is a damage and charge you 500€

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Stefan

October 16, 2019 Destination: Vilnius

10Easiest way for a long car rental.

The car was quite new and in excellent condition. The check-in process was short and efficient. Check-out was at a hotel in Tallinn, after-hours. The receptionist let us into the hotel parking, we filed the forms and dropped them in a box with the key. That's it.

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Jonas

May 23, 2019 Destination: Vilnius

6.7Overall Alamo has a great customer service, but not in Lithuania and not this time.

I got damaged car without prior notification. Poor customer service during drop off. Help line didn’t pick up phone when I called them several times.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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