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Guest reviews

1 /

November 25, 2019 Destination: Riga

8.7Very Good

AVIS pick up location in Riga stated as "riga downtown" with no address given on the reminder emails. In one confirmation email, the address given is AVIS headquarters, which is not the pick up location. Given the pick up location is at the airport, it would be simpler to call the location "Riga RIX Airport".

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October 16, 2019 Destination: Riga

8Very Good

Rude and unhelpful but also a bit sketchy. Severa attempts to sell us additional services, they were a bit abrupt. At the end of the booking they tried to scam us £10 for "cleaning fee" when the car was indeed returned clean! I have pictures to prove this.

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T.H.

October 4, 2019 Destination: Riga

6.3Hidden extras, no shuttle

You have to clean the car inside and out OR pay 15e (I thought the clerk was joking and said ‘seriously?’ He then said ‘yes’ you must clean or pay! And then said ok for now only 10e’ So I had to pay extra. Who has time to vacuum and wash the car before returning? Also when we dropped car off the agent said ‘no shuttle- walk’. But when we were almost to the airport we saw a shuttle.

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A.Druyan

September 16, 2019 Destination: Riga

10Riga car rental

Excellent service

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Bruno

August 25, 2019 Destination: Riga

9.7LOUEUR SERIEUX ET VOITURE NEUVE , PAS d'ATTENTE

Modèle correspondant précisément à celui réservé. Pas d'attente, le professionnel nous attendait à l'aéroport avec une pancarte à notre nom et nous a accompagné à pieds jusqu'au parking proche où était garé le véhicule. Véhicule de 2019, quasi neuf (3000 kms), en très bon état. Le seul problème: pas de roue secours, nous l'avons fait marquer sur le contrat de pris en charge. Réponse du professionnel : un numéro de téléphone à appeler en cas de crevaison. Accueil sinon parfait, très professionnel et efficace. Le professionnel n'a pas cherché à nous vendre d'options quelconques, assurances ou GPS, inutiles pour non. Retour du véhicule sur un autre parking facile à trouver, près de l"aéroport. Pas de contrôle contradictoire à la remise des clés au gardien du parking, il n'y a pas sur place de représentant d'auto 26. Véhicule rendu avec le plein comme prévu. Une navette gratuite, du parking, nous a ramené très rapidement (3 mn) à l'aéroport.

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V.Tupalskis

August 18, 2019 Destination: Riga

6.7Average

It’s awful company, they charge if your car mats not vacuumed, they charged 72€ fee for filing 20€ trafic ticket!! They don’t answer they phone at 4am and no shuttle to airport! There is fee for drop off , there is fee if you go out of Latvia border, there is fee 15€ for not vacuumed mats! Never again in my life I will rent from them

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b.legrand

August 9, 2019 Destination: Riga

6A éviter une minuscule nous a été facturée 510 euros. A EVITER ABSOLUMENT

A EVITER le tarif est attractif mais une rayure minuscule pas visible à l'état des lieux nous a été facturée 510 euros A Eviter absolument

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C.Kim

August 1, 2019 Destination: Riga

9.7Car was actually almost new car

When I was trying to use windshield water water didn’t come. Might be out of water or not working should check on. Otherwise excellent car

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C.Kim

August 1, 2019 Destination: Riga

9.7Car was actually almost new car

When I was trying to use windshield water water didn’t come. Might be out of water or not working should check on. Otherwise excellent car

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I.Smith

June 28, 2019 Destination: Riga

2Poor

If you rent out a car you should allowed minor damages. Don't use it! They scam you for money, making up stories. No one there early morning to inspect the vehicle, but then they sent you video of damages. I didn't drive this car most of my trip, it was parked. I traveled a lot and it was first time when they sent me a bill for minor damages like windshield chip and scratch on the bumper that was not there when i dropped it off. My mistake I didn't take the video. I would give them 1 Star! Very disappointing!

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S.Armistead

June 21, 2019 Destination: Riga

9.3Friendly service..better than expected vehifle!

Automatic transmission, which was a pleasant surprise. They didn't have wifi availible that day but they gave me a map with good instructions. Very pleasant experience.

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Say Chein Phang

June 9, 2019 Destination: Riga

10SUPER DEAL

Car key obtained from Hertz counter, staff super good and friendly. Although a smaller car is given, Toyota Rav4 instead of Toyota land cruise, but everything is good.

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May 29, 2019 Destination: Riga

9.3Excellent

The car was what we paid for. Riga staff offered an upgrade but we declined. Service staff at Riga were top notch. Service staff at Tallinn also were very good. At the time we were in Tallinn the staff were busy with a number of customers but did their best to answer questions.

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M.Abbott

June 23, 2018 Destination: Riga

10Great experience, will be using them again

Like: Staff was professional, friendly, gave clear instructions and incredibly efficient. The vehicle was in great condition and well worth what I paid.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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