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Guest reviews

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Matthias

December 1, 2019 Destination: Aqaba

5.7Poor service for poor car

Terrible wait at check in ( 1h30 min of waiting ) Poor Chinese car , no power of the engine

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Timothy Morrow

November 21, 2019 Destination: Amman

9.3Good service, good vehicle, and good price

Once you get you land at Queen Alia Airport, call the number provided for ARENA, because it will take them at least 15 minutes to drive to the Arrivals terminal to pick you up. The ARENA staff spoke fluent English and were very friendly. I reserved one of the cheaper size cars and it drove perfectly fine for me. Be aware that ARENA will block significantly more on your credit card than the rental cost, similar to what many hotels do. This is not a big issue for me, other than it is a little annoying to have to wait 2 weeks for the proper amount to be credited back to my card. Overall I had a good experience with ARENA, and I would recommended them to others.

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A.Saffouri

November 18, 2019 Destination: Amman

6.7Average

Until now they didn’t back my deposit money

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Georgi Mateev

November 15, 2019 Destination: Aqaba

10Great service for a good price

Budget was absolutely perfect. The pick-up process was smooth and fast, drop-off also worked very well and without any complications. We got a brand new hybrid Toyota and we were very happy with it.

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October 27, 2019 Destination: Amman

9.3Great car and experience.

They gave us a full upgrade, the car was nice and spacious but it was full of scratches (it wasn't a problem because the staff took note of the scratches when inspecting the car).

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October 13, 2019 Destination: Aqaba

8.7Very Good

They run out of cars and wanted us to wait 4 hrs to get one, all that because they did not want to give any other class of cars l. Had to argue to get a car. It was a much bigger group than ordered but i had no advantages to ir.

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I.Jenkinson

October 3, 2019 Destination: Amman

8.7It really is easy with Easyrentcars

The representative was at the airport with the car which was fine. He was very helpful and went out of his way to provide us with very useful information about driving in Jordan.

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T.Srisuwannanukorn

October 2, 2019 Destination: Amman

8.7Easy rental car

The car is great beyond my expectation

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September 30, 2019 Destination: Amman

5.3Disappointed that Budget is using this terrible and unsafe car brand - BAIC

They gave me a very bad car and an unknown car brand - BAIC, this car brand wasn’t mentioned anywhere in the contract The car doesn’t seem and doesn’t feel safe, has a terrible performance (acceleration, braking, handling, suspension, weak engine)

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P.Wronski

September 29, 2019 Destination: Amman

8.7Payless has a high standard of service

Payless is OK !

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P.Wronski

September 29, 2019 Destination: Amman

6Avoid Greent Motion if You can

Green Motion is a company I try to avoid at all costs!

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P.Wronski

September 29, 2019 Destination: Amman

8.3Payless is offering a European standard of customer service

Payless at Amman airport is better than SIXT, that's for sure ;)

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E.Jimenez Alfaro

September 16, 2019 Destination: Amman

10Excellent

The car did not have USB connectors

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September 9, 2019 Destination: Amman

9.7Excellent

Counter staff at drop off very helpful and gave us a complimentary lift back to our hotel

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V.Sarpal

August 29, 2019 Destination: Amman

5.7Older and dirty car was given.

They didn’t give the car we booked. The car they gave was really old and dirty. No radio or CD player was available.

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A.Ghazaleh

August 29, 2019 Destination: Amman

10Excellent

Great Staff and very easy process, wanted to thank everyone at eurpocar airport branch and customer care call center for their unparalleled support and assistance. special thanks to mohammed al kurdi and airport branch manager mohammed

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August 24, 2019 Destination: Amman

6Fine

The cars' tyiers were in very bad condition, even the spare one was also broken. I fixed the tyiers twice during the rent time. I was promised to get another car but didn't happen. The car condition other than the tyiers was fine.

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August 18, 2019 Destination: Amman

10Nice

Great

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H.Almomani

August 17, 2019 Destination: Amman

4.3It was the worst in all my life

The Car was very old. Not the same model that i booked. Airbags were damaged, the car can’t speed beyond 90 km/hour. The car doesn’t worth 20% of the rent paid and it was disaster and unsafe to drive it. AVIS also advised in the beginning that there is no booking in their system and i waited 1:30 hours to get the car

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August 6, 2019 Destination: Amman

3Bad experience

The car was in a very bad conditions! A lot of sounds while driving, and a very bad smell. I don’t recommend them

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N.Ghanim

August 4, 2019 Destination: Amman

4.3Very Bad

The staff are not friendly, and misconduct, There is no respect in dealing, I can say that it is a totally bad experience, and I would not recommend it to anyone. The competitive price is not at the expense of good service, In the end I paid over payments that are not right.

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July 31, 2019 Destination: Amman

9Excellent

Excellent service

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W.Saleh

July 29, 2019 Destination: Amman

8Very Good

I was charged for gas at the return , and i wish if the guy who checked the car told me rather to be surprised at the counter

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July 28, 2019 Destination: Amman

2DO NOT BOOK WITH ARENA, JUST DON'T

HORRIBLE HORRIBLE HORRIBLE experience with Arena. The car was in a very bad shape, barely any power steering, power windows not working, hub caps falling off, scratches everywhere. That was only the start since the people working at Arena are compulsive liars and will want to steel from you. Beware are stick with the bigger companies like Budget, Avis etc.

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June 24, 2019 Destination: Amman

7Good

El coche estaba con la alarma de mantenimiento. Amortiguadores en mal estado, motor sin fuerza. A pesar de contratar el seguro ampliado con ustedes me hicieron una retención de 350jd

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A.MISHALE

June 24, 2019 Destination: Amman

5.3Average

Car was too bad

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E.Lassman

June 12, 2019 Destination: Amman

9Excellent

Very friendly staff. Got a free upgrade to a bigger car. Will definitely use them again!

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S.purandhara

August 25, 2018 Destination: Amman

8Satisfied

Like: We hired car from airport. Staff friendly. We took wifi along with car. Hence we didn't face problem while travelling. They gave us Sunny new car. Car is good condition and we didn't face problem. While returning also staff also friendly. Overall it is good.
Dislike: They didn't give receipt while after handover of the car. They told no need of the receipt . Money which we deposited is reversed. They bank statement receipt. Hope we will not face any problem. Also when we took car petrol was 1 level. We were expecting full level. When we informed them, they filled 3 level and gave. It was ok.

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A.Datey

July 17, 2018 Destination: Amman

8Good Service

Like: Good Service but the Vehicle had to be changed due to some due to some noise and technical problems. The vehicle was changed to my convenience where I was at that time. The pickup and drop process was also very efficiency.
Dislike: The vehicle had to be changed

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M.zalatimo

June 10, 2018 Destination: Amman

8Good

Like: good service
Dislike: car cleaness

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Ra’ed Bani Abdelrahman

July 4, 2018 Destination: Amman

10Great hire and helpful staff

Like: The car was clean and nice driving. Fawzi is a great guy. He is professional and helpful with fast response. I also liked the price I paid for the rent period. Returning the car in the airport helped me a lot.
Dislike: Can’t complain according to my experience.

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Georgi Mateev

August 15, 2019 Destination: Aqaba

7.3Good

Budget doesn't really have a counter at the airport, we had to do all documents / deposit payment outside at the parking lot, which was very unusual. However it was all good at the end. The car was also OK.

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Georgi Mateev

August 16, 2019 Destination: Aqaba

5Average

Not impressed with the car and the service. The vehicle was quite old. Thriifty didn't have a desk at the airport and all documents / deposit needed to be done at the parking airport. Bit unusual. Was kinda difficult to return the car as well.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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