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Guest reviews

1 /

December 12, 2019 Destination: Jerusalem

6.7Average

The vehicle was dirty, besides - everything was fine

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A.Kandel

December 11, 2019 Destination: Jerusalem

6.7Good car, poor service at pick up

Pick up took forever. It was like they were not expecting me.

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J.GONZALEZ

December 3, 2019 Destination: Tel Aviv

6.7Normal

Me retienen un dinero en la tarjeta de credito que aun no me han devuelto y hace ya 2 dias que entregué el coche con el deposito lleno y sin ningun incidente.

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M.Pitt

December 2, 2019 Destination: Tel Aviv

9.3Excellent

Car conditions aren’t perfect

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F.Berkinblit

November 19, 2019 Destination: Tiberias

8good

not easy to find place for parking when drop-off.

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E.Sofer

November 15, 2019 Destination: Jerusalem

9Gray all round

Great

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david

November 15, 2019 Destination: Jerusalem

7טובה מאוד

תודה רבה על הכל. פשוט לשכור במחיר מדהים. חוויה לכל הטיול.

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November 10, 2019 Destination: Jerusalem

6.3great

staff a bit ruff at desk, few minute que but you get what you pay for

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November 10, 2019 Destination: Tel Aviv

9.3A great stay in Israel even greater with Europcar

Very good rental agency. There is no additional airport fee aside from the rental price you pay on easyrentcars.com. The car had only 7000 km on the meter, was a little dent and scratched which is normal for Israel. Counter personnel was very polite and very helpful in explaining the conditions of the rental. We have been also explained to avoid the 50 Shekel (NIS) fee by not going onto Highway no. 6 which is payable by an electronic system, however, we choose to drive on it and to pay the fee which in our opinion was acceptable.

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ana

October 22, 2019 Destination: Jerusalem

10good

as expected

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S.NAHON

October 21, 2019 Destination: Tel Aviv

2CATASTROPHIQUE VEHIULE NON RECUPERE

Catastrophique PLUS JAMAIS, ils ont voulu m’obliger a prendre une assurance de 24 dollars par jour, alors que j'avais donné la preuve de mon assurance carte première, ayant refusé leur assurance et après plus d'une heure de discussion, je n'ai pas pu récupérer mon véhicule car je n'ai pas cédé à leur obligation de prendre leur assurance, j'attends maintenant que l'on me rembourse ma location.

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October 7, 2019 Destination: Jerusalem

7.7Good

very decent for the price, and no crazy hidden fees, second driver was onjly three dollars a day..

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October 7, 2019 Destination: Jerusalem

9very good

fantastic service on yirmiyahu branch fast and friendly

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m.stern

October 6, 2019 Destination: Jerusalem

9.7awesome car rental platform

amazing service

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J Harris

October 3, 2019 Destination: Jerusalem

8.7Easy two day mountain trip

Amazing little car which took us on a two day adventure in the mountains of North Israel on just one tank of fuel. Overall experience getting and returning car is easy and doesn't take overly long

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October 3, 2019 Destination: Jerusalem

9great

was amazing really smooth

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Vince

September 30, 2019 Destination: Jerusalem

6.7Careful they may try to charge your deposit.

They tried to charge us the deposit! The car was a bit damaged and with some warning signals (red lights). We had to argue not to be charged for the deposit. They clearly tried to make money on us.

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t.handler

September 25, 2019 Destination: Jerusalem

8.7worth the money

To long at pickup

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September 24, 2019 Destination: Jerusalem

7Good

Wouldnt want to give me garage bills in case of damage for my private insurance

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September 22, 2019 Destination: Tel Aviv

7.3Good

.

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H.Ilinetsky

September 19, 2019 Destination: Jerusalem

10Excellent

Very good

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September 19, 2019 Destination: Jerusalem

5.3Excellent booking

Dirty old car.

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R.Fuller

September 16, 2019 Destination: Tel Aviv

9.3Great but drop off in Jerusalem not straightforward. poor signage.

Normally opt for Europcar first.

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September 13, 2019 Destination: Jerusalem

10Exact fit for requirement

Car was great for my requirements in a large city.

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V.Vorontsov

September 10, 2019 Destination: Tiberias

2.3AVIS ужасный сервис!!!

Я очень недоволен AVIS и не думаю, что ещё когда-нибудь буду брать машину у них в аренду. 1. я забронировал машину за 2 дня до получения, но когда приехал 26.08.2019 из Тель-Авива в Тверию к назначенному времени, сначала ждал в очереди 30 минут, так как из большого количества сотрудников, только один занимался оформлением заказов 2. Моей машины не оказалось на месте, и мне ещё пришлось ждать около 1 - 1,5 часа, когда они решат проблему. 3. Машина была в ужасном состоянии, внутри салона были порванные сидения, пошарпанный пластик, оторванная слева защита от солнца. Механическая коробка передач также оставляла желать лучшего. 4. Я уже очень торопился, так как прождал около 2 часов, потом оказалось что в папку с информацией мне не положили мой экземпляр договора. 5. Когда сдавал машину также были проблемы, трудно было найти въезд на парковку, так как он был с другой стороны от офиса огромного здания в Ришон Ле Ционе, парковка была на крыше. После того как поставил машину, несмотря на то что я зашёл в офис и сказал что приехал перед этим, меня никто не ждал на парковке. Мне пришлось спуститься с крыши на первый этаж, найти сотрудника, а потом опять подняться наверх, чтобы он осмотрел автомобиль. 6. Все это заняло много времени, после осмотра мы вернулись на первый этаж, сотрудник увидел, что у меня все оплачено и отпустил меня, не выдав мне инвойс. 7. Прошло уже две недели с момента возврата автомобиля, но мой обеспечительный платеж в 3000 шекелей до сих пор не вернулся мне на карту. 8. При этом в AVIS сотрудники офиса Ришлн-Ле-Цион говорят, что уже 29.08. отменили операцию, но на карту мне деньги не вернулись. А в банке говорят, что вместо отмены списания от 26.08 в 3000 шекелей, AVIS ещё заблокировал одну сумму в 3000 шекелей. 8. Я приезжал в офис опять, чтобы получить документы, которые мне не дали, так как на почту и по факсу мне ничего не прислали, несмотря на то что обещали по телефону, когда я им звонил. 10. Чек отмены на 3000 шекелей мне не дают.

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September 10, 2019 Destination: Ashdod

7.3The online booking was easy and quick. The customer service at the actual location could be better.

I received a weaker car then expected which was unfair even though they had the car I saw online and booked. The people at the location were unfriendly and not helpful and introduced extra charges upon pick up.. not satisfied with their service.

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September 5, 2019 Destination: Jerusalem

6.3it was fine.i expected better service.

bad service!!!

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September 5, 2019 Destination: Jerusalem

6it was fine.i expected better service.

only the pick and drop off where easy besides that this agency service is bad

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September 5, 2019 Destination: Jerusalem

8vert good car!!!!

this time the car was great but staff service isnt good.they are angry and dont have strength to help the coustomer.

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September 5, 2019 Destination: Jerusalem

6.7it was fine.i expected better service.

the car was very wick(hyundai i10) and scrathed.they charge me vat against the terms of the rental.they dont care about the rental agreement.

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September 2, 2019 Destination: Jerusalem

6.7The rental went easy but the service they give is problematic because the don't know the terms that

This agency has big problems!!!

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y.maline

September 2, 2019 Destination: Jerusalem

6Average

the car i got was a free upgrade which is nice but the car was very old and didnt drive so well.

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t.handler

September 1, 2019 Destination: Jerusalem

9worth the price!

Very long wait time for pickup. Otherwise, service was great!

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n.Miletsky

September 1, 2019 Destination: Jerusalem

9.3Excellent

בהתחלה הםשכחו לתת לנו מפתח והיה בעיות אבל אחרי זה היה בסדר

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September 1, 2019 Destination: Jerusalem

5.7Average

make up story's in order to make more money on innocent people!! waiting hours to get a car. standing all time and no bathroom in the place. only two workers at peek time.

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D.Nussbacher

September 1, 2019 Destination: Jerusalem

6.3Average

The car was super dirty. They didn't care at all. diapers in the car, snack spilled all over. we were in a big rush, but couldn't go into such a car.

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n

August 29, 2019 Destination: Jerusalem

6.3Average

the car was very old and would expect better from a car rental place

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renter

August 28, 2019 Destination: Jerusalem

4.3Average

I waited a terribly long time for my car which is understandable because I rented it during busy season. But then after over an hour of waiting some cars of the class over the one I reserved showed up but the staff refused to upgrade me and proceeded to make me wait another full hour until my class car came. All through this last hour they kept on reassuring me that my car will arrive in just ten more minutes, just fifteen more minutes, because obviously they couldn't tell me that I will have to wait another hour. I was under the impression that the common courtesy of rental car companies is to bump you up a class if they don't have your car especially if you had already payed for it beforehand. Making you wait a bit is fine but over 2 hours is ridiculous.

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August 18, 2019 Destination: Jerusalem

10Smooth and easy experience

Helpful staff, didn't wait long and gave a nice upgrade.

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August 18, 2019 Destination: Jerusalem

9Over all it was good, but I have a few comments

There was a problem with the computers at the counter so it took over three hours till we got the car... The counter staff was nice but could help much. Once we got the car everything was good.

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L.Madera

August 16, 2019 Destination: Eilat

8.7easy rental

The rental is in easy to find place.

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E.Thijsse

August 12, 2019 Destination: Tel Aviv

8.3Pretty well

It was a little confusing in ben gurion airport where the car was located

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P.DEUDON

August 7, 2019 Destination: Tel Aviv

5Mauvaise expérience de location

Voiture toute abîmer , mauvaise communication erreur sur mon mail pendant tout le séjour aucune preuve de location de la voiture ,on a essayer de vendre une assurance complémentaire en insistant lourdement , malgré que je dises que j’avais déjà soucrit une assurance et au retour de la voiture on m’ a accuser d’ avoir endommagé le côté droit de l’aile avant , je leur ai expliqué que la voiture était en très mauvaise état à la réception et que j’ ai fait des photos et sur la photo , il a vu que la voiture était endommagé déjà sur l’ aile , je n’ai pas apprécié cette mésaventure je garde d’ ailleurs ces photos

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e.sofer

August 6, 2019 Destination: Jerusalem

9.7brilliant

great customer service

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Robert

July 29, 2019 Destination: Jerusalem

9Good experience all round

Budget forced me into an upsell by telling me the car I wanted was going to be 2 hours late. I consider this a dirty trick, however the car they gave me was quite good so I can't decide if in the end I got a good deal or not.

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Y.Rosenberg

July 24, 2019 Destination: Jerusalem

8.7Will do it again!

Very long time spent picking up the car

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July 24, 2019 Destination: Tel Aviv

7.3Old car with quite a few dents and scrapes but it worked and served its purpose

Old car with quite a few dents and scrapes but it worked and served its purpose

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W.LEE

July 19, 2019 Destination: Eilat

5Poor

The counter staff is unfriendly. And they didnt ask for selection of currency when charge my credit card. The staff wait at the car park for my pick up. He just stand next the car. I have to found him in car park between over 3x car in car park.

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A Leib

July 18, 2019 Destination: Tel Aviv

6.7Worked well for me. The hire company had the correct booking details and I paid what I was quoted

Service was OK. It took a very long time to actually pick up the car.

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July 17, 2019 Destination: Tiberias

7Not bad

They don’t have the type of car I book, so they give us a bigger car but I don't need that big.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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