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Guest reviews

1 /
T.Hessian

August 7, 2019

Destination: Gibraltar

6Booking ok

Gold car terrible Wanted extra 60.00 for insurance and if we refused they wanted 1100 euro deposit Then they insisted on 117.00 euros deposit for fuel in case we didn’t return it with a full tank We filled up half a tank for 25 euros so the full tank would only cost 50 euros and they made us pay 117.00 euros Also it takes 10 days to get your money back so they have had our 117 euros for nearly 2 weeks Absolute disgrace and shocking service We won’t be using you or gold car ever again

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Alan Sinfield

July 20, 2019

Destination: Gibraltar

6You or Avis lied. The car could not be picked up at the airport!!!

They wasted my time making me cross over to Spain to pickup the car and queue to bring it back to Gib. I had to waste the same time again when I dropped it off!!

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Bob P

March 7, 2019

Destination: Gibraltar

9.7great value

Car condition OK externally not very clean. No one on airport drop off desk . Just key in a box

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A.Rogers

February 14, 2019

Destination: Gibraltar

4.7Downgraded Vehicle + Nickle and Dimed

They downgraded our car to a Range Rover Evoque which was a cheaper option to book. They said we only had 600km to use yet our booking said it was unlimited. They recorded the start KM on the vehicle as 200km higher than what it actually was.

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M.Clancy

May 30, 2019

Destination: Gibraltar

6Terrible

I will never use Goldcar again. This is the second time I've had problems with them. They try to con you into everything with fuel, insurance, additional drivers.

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G.Foister

September 13, 2018

Destination: Gibraltar

10Excellent

Like: Everything
Dislike: Nothing

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M.Bartram

April 19, 2019

Destination: Gibraltar

5Pick up and drop off similar to Grand Theft Auto

The car rental "office" was not reached from the airport by shuttle bus as it claimed to be, there is no shuttle bus and you have to walk 1km into another country. It did not open during the hours it said it would either online or in the office "window". Cars are collected and returned in a poorly lit, broken down underground car park which is separated from the office by a short walk past bars frequented by aggressive alcoholics and people attempting to sell you wares of an uncertain provenance. Best avoided after sunset unless in the presence of armed guards.

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George

August 29, 2019

Destination: Gibraltar

7.7Easyrentcars was "easy" budget was far from "easy"

There was no one there to take collection of the car. No sign posts for car return, had to use our initiative and take it to where we got it from. Also nowhere to park the car as no spaces. Had to leave it abandoned in a disabled space. Returned the keys to the desk to which they werent really worried and said the man thats normally in the parking lot was on lunch........not great. We also queued for an hour to actually get the car in the first place. Wont use them again in Gibraltar.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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