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Guest reviews

1 /

July 20, 2019 Destination: Santo Domingo

7.3a la hora de la entrega el vehículo no fue la Kia Sportage que había seleccionado sino un Honda CRV

A la hora de la entrega el vehículo no fue la Kia Sportage que había seleccionado sino un Honda CRV la cual no es similar ya que es un vehículo de gama baja en comparación a la Kia Sportage.

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m.speranza

May 8, 2019 Destination: Santo Domingo

4.7Average

Europcar try to make me buy an extra insurance at the cost of more than 400 usd for the renting period, I denied and show that I was cover by your insurance. Since I was not taking their insurance they increase to 2500 usd the deposit . Clearly they were opting mi credit card was not covering the amount requested. It was not the case

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S.Kudla

January 21, 2019 Destination: Punta Cana

10Great experience

For the pick up truck I would suggest to add a cover on the box to make sure that the laguage is safe and no one pick it up when the vieckle stops .

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B.GOODRUM

August 14, 2019 Destination: Punta Cana

6.3Extremely difficult at the counter, Company tries to "up-sell" you ..

great car ( no floor mats) , rental requirements need to be given to customer upon making reservations not at the counter at time of pick up !!! people are tired from traveling and wants a easy process -- Its called GOOD CUSTOMER SERVICE !!! & RESPECT !!

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W.M.

May 20, 2019 Destination: Santo Domingo

2Poor

They did not honor my reservation and were expecting for me to pay 3 times the price for the same vehicle

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w.m

May 21, 2019 Destination: Santo Domingo

2Poor

This company did not honor the reservation even though there were cars available and wanted 3 times the price instead

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I.Sabourin

July 25, 2019 Destination: Puerto Plata

8I got over billed and nobody is taking responsibility. I distrust Eurocar Rentals. I offered an easy

My experience upon check out was very poor as the agent kept ringing my card through multiple times. I have since tried to get a credit so that I can rent a car upon my return and the customer care is making it difficult saying I have to get the money from my bank. I paid with major credit card. Very displeased especially since I made it clear I would take a credit.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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