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Guest reviews

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M.Porter

November 28, 2019 Destination: Tamarindo

10Excellent

Budget had the most transparent pickup process I have had in Costa Rica. Every other company I have used adds on extra insurance they say is required. The car was not ready when we went to pick up so they even delivered it to our house. Great experience.

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M.Porter

November 28, 2019 Destination: Tamarindo

8.7Very Good

Avis has one of the highest "required" insurance prices I have seen compared to other companies operating in Costa Rica.

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Elina Shulyak

September 18, 2019 Destination: San Jose

6.7Average

Waited almost 2 hours. Car fuel cap didn’t open. Needed service on first day. Piece of crap car.

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August 31, 2019 Destination: San Jose

9Alexander was really great and very helpful with our car rental.

The staff was very friendly and professional.

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B.Daniel

July 28, 2019 Destination: Liberia

8.3Rent a car, if in Costa Rica

Car received was fairly clean and spacious for 5 people and our luggage, however had many dents and scratches. Also the customer rep at the counter did not properly explain my insurance options and got me to buy the minimal coverage when I would have otherwise gone with no insurance and saved a lot. Otherwise a great renting experience. will rent again if in Costa Rica.

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T.Houseman

May 20, 2019 Destination: San Jose

10Easy Rent Cars is the way to go!

I thought Lenny was incredibly helpful and he made the whole process extremely easy. Thank you!!

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r.davey

May 1, 2019 Destination: San Jose

7.7Good

The counter staff was very slow on pick up. Really frustrating when we wanted to get on the road. It took about an hour.

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V.TRUSHKOV

April 10, 2019 Destination: San Jose

9good car at a good price.

the broken car was replaced by a bigger and better one. loss of time is recovered.

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Leo

October 18, 2017 Destination: San Jose

10Best and easy to rent a car!

Like: I like how quick and easy was to make reservations and the verall customer service experience!
Dislike: N/A

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G.Guarch

June 30, 2019 Destination: Liberia

10The car was excellent.

The Budget contract is a little misleading. I did not know that I had purchased the basic insurance or the prepaid gas. The staff never informed me.

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n.poitevin

July 27, 2019 Destination: San Jose

6.7Agent Thrifty: arnaque à l assurance. Il nous a obligé à prendre une 2nde assurance.

Agent a Thrifty nous a obligé à prendre une assurance locale alors que nous avions déjà pris la meilleure assurance sur le site. Nous avons discuté avec lui presque 2 heures, il ne nous a pas laissé le choix et nous avons dû payer 265$ sup pr l assurance! Moteur de voiture très poussif, manque de nervosité et de dynamisme. Pas de climatisation à l arrière pour les enfants. A l arrière 2 ceintures de sécurité seulement, donc 2 enfants partageaient la même ceinture!!

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J.GREEN

June 28, 2019 Destination: San Jose

9.3VERY HAPPY

The van was perfect for the group of 10 to get us from the airport to the hotel and around the town of San Jose and the surrounding areas. The staff at Payless was very helpful and customer service was excellent.

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D.Burton

April 30, 2019 Destination: San Jose

8.3It took over an hour to collect the car, but car was good and drop off excellent.

Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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