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Guest reviews

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T.Yuriev

December 10, 2019 Destination: Sofia

7.3NO NOS HAN DEVUELTO TODAVÍA LA FIANZA DEPOSITADA DE 425€ Y ya han pasado 2 días !!!!!!

NO NOS HAN DEVUELTO TODAVÍA LA FIANZA DEPOSITADA DE 425€ Y ya han pasado 2 días !!!!!!

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pinchas g.

November 4, 2019 Destination: Sofia

10Excellent

very good!

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G.Braakman

October 10, 2019 Destination: Sofia

9It was ok.

The car did not fully meet my expectations, because on my way to my destination the engine reduced power (and it was not clear why) and that is annoying when driving in the mountains. The staff was very committed and helpful. The last day I rented the car I saw that something hit the car, they had a look and were happy I reported this and did not charge me for that.

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D.Ivanov

September 13, 2019 Destination: Sofia

9.7Great rental , all flawless

Great service from greeting us at the airport all the way throughout the rental period Car was good and they even gave us a bigger car than the one reserved

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September 11, 2019 Destination: Sofia

5I was double billed for the car and this was never resolved

Awful old dirty damaged car with a bad smell

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Didier Malka

September 10, 2019 Destination: Bourgas

10super

toujours des voitures neuves et recentes. je loue que chez eux

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T.AbuAisheh

September 9, 2019 Destination: Sofia

10Very good experience

The best renter agency ever

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N.Petsev

September 8, 2019 Destination: Sofia

10Insurrance looks fake ( IN HONG KONG DOLLARS I THING). Rental company had no idea of insurance compa

Greenmotion is OK. Easy rent may be good that I did not neet to use car insurance

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Stefan

September 7, 2019 Destination: Sofia

10Efficient rental with a new car

The staff waited for us at the airport and took us to their bureau, where we quickly reviewed the state of the car, completed the paperwork and were ready to go. The Citroen C3 was almost new. We returned the car at the off-airport site and the check-out was fast and corteous.

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Herr Mustard

August 20, 2019 Destination: Sofia

4.7Scam

They are not at the airport. You have to wait for a shuttle that takes forever. They have all kinds of scams like charging you extra for the obligatory road tax sticker that is on every other rental car. Also they charge 25 EUR to CLEAN the car.

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J.Meijer

August 20, 2019 Destination: Sofia

10Super!

Everything perfect!

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nzuzbrad

August 17, 2019 Destination: Sofia

8.3Europcar was good, the information from Easyrentcars was inadequate.

None

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J.Dridge

August 16, 2019 Destination: Varna

10Great car

Lovely car and excellent service at a very reasonable price

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Georgi Mateev

August 15, 2019 Destination: Sofia

9.7Excellent

Interrent's staff was quick and efficient. The car was in a great condition, almost brand new. Would use this company again in the future.

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Karthik Balaji

August 9, 2019 Destination: Sofia

8Good overall experience

Easy to organize with.

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G.Warren

July 30, 2019 Destination: Sofia

8Excellent value for money and impressed eirh the vehicle

Very impressed with the car we received. We were upgraded and the vehicle was almost brand new with only 1000km on rhe clock. Would definitely use again.

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R.Floyd

June 30, 2019 Destination: Sofia

9Confusing. Who am I renting from?

The drop off location was difficult to find as it appears to be in the Turkish Airways pavilion. Once inside the parking structure it was difficult to find the parking spaces. Also, having the fuel tank at half full when picked up almost ensures that I am going to spend more than necessary refueling the vehicle.

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June 24, 2019 Destination: Sofia

6.3The car was nice, but these guys are crooks. They come up with all kinds of ways to charge you more.

Car was great but everything else was a disaster. The stuff knew I was running late for a flight and found a way to extort money from me when I returned the vehicle. Now I know why their prices are so low. They make up that with crazy charges when you return the car. I have rented tons of vehicles over the years and I have never seen anything like this. It is absolutely crazy.

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M.Nasim

June 22, 2019 Destination: Sofia

2Horrible experimentech with Mex in Sofia, Bulgaria!

I would never use them again. Spent one hour waiting on bus station in Bulgaria for pick up (called them 3x) with our two kids (5 and 7). Once we got to the office they told us we have to pay additional 20 Euros per day! We were trapped and tired and ended with smaller car and paying additional 140 on top of our 85! We couldn’t believe the way this camping does business! So disappointed. Our vacation started so horribly because of this!

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Dominic

June 22, 2019 Destination: Sofia

5Average

Content d'avoir filmé l'inspection du véhicule au pick up. Cela m'aura évité de payer une égratignure que l'employé n'avait pas inscrite au ramassage.

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p.grant

June 16, 2019 Destination: Sofia

9.3The staff who met us were fantastic, very helpful both during the pick and and drop off.

The counter staff were very helpful and professional.

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B.Deleva Veleva

June 12, 2019 Destination: Sofia

2Mex is very bad company.They charged clients in addition with hidden fees not fair.Rough language

This company is dangerous for the clients coming from another counties , because when the client argue for the unexpected fees they notified that they will withdraw these fee from your credit card no matters. I was witness for three clients that were in scandal for the additional fees. The owner said that he is collector of money.

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V.Danailov

June 7, 2019 Destination: Sofia

6.3I will not book through your platform again.

I received different car than the one I rented initially. I returned the car one day earlier and I was charged a fee of 25 Euro for that even though I paid in full for the entire renting period. That penalty fee makes no sense when the client had paid in full upfront for the car.

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Adnan Malik

June 3, 2019 Destination: Varna

9.7Overall it was a good experience.

Thanks for the good service. Everything went good just had to wait for sometime at the terminal for staff to show up in the office. Other than that everything went good.

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Joe

May 20, 2019 Destination: Sofia

9.7Great fuss free ride with free upgrade!

Excellent service and super detailed explanation of the car! Given that it's our first time in sofia, the staff really went the extra mile to explained the ins and out of driving and Parking in sofia! A clean ride that was fuel efficient! Amazing!

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A.Al Mudharreb

April 28, 2019 Destination: Sofia

6I did not get the car that I paid for it and waiting to return the difference between the two cars

They did not gave me the car that I have booked

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March 22, 2019 Destination: Sofia

8Very Good

Car was no where close to the quality of an Opel Corsa

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J.Foster

February 13, 2019 Destination: Sofia

10Such friendly helpful staff and amazing value! Your app no longer exists though?

Great price, great service! Thanks again!

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Alex

September 14, 2018 Destination: Varna

9.8Hassle free experience

Like: Excellent car condition and fast service

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R.Iliev

July 17, 2018 Destination: Sofia

8.4It was OK

Like: car was reliable and did the job
Dislike: I asked for a car with an AUX output and an USB port and was assured that it would have these. It did not. Not a big deal but still not what I expected

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M.ahmad

May 4, 2018 Destination: Sofia

8.4satisfactory

Like: hassle free
Dislike: no complaints

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M.Lodygin

November 2, 2017 Destination: Sofia

10inexpensive, efficient, recomended

Like: efficient pick-up process, the car was in good condition,
Dislike: nothing

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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