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Guest reviews

1 /
j.goswami

September 9, 2019

Destination: Sarajevo

6.3The car rental agency seemed Shady

Shady. The owner of the Rayyan agency initially asked for cash for the remaining balance. I kept on offering my credit card and he said he didn’t bring his machine. Upon returning the card, i paid the remaining balance and there was a dent on the car for which i had insurance. He denied that saying he needs a police report for him to claim insurance and asked for cash again. His body language of dealing with his customers was very unprofessional and i wouldn’t recommend him to anyone else for sure. Stay away.

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j.AlAli

August 6, 2019

Destination: Sarajevo

9Excellent

Good service but I suggest to open one counter for pick up and another one for return cars. I paid about 740 marks for small scratch ( I think it will cost less than 100 marks to fix)

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S.Komljenovic

September 12, 2018

Destination: Sarajevo

9.4Excellent

Dislike: Would be nice if you release security deposit faster after car is returned.

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S.M

December 31, 2019

Destination: Sarajevo

10Smooth

One of the best companies in Sarajevo Airport for car Rental.

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December 31, 2019

Destination: Sarajevo

7.7Good

Did not provide drop off instructions. There is no signage at the airport. Guy at the counter was unhappy that I did not follow the correct procedure and after explaining that no info was provided, still kept impolitely telling me how I should have done it. Young lady was helpful and polite though.

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Piotr

May 8, 2019

Destination: Tuzla

8All ok....

Please care about signing your office/ desk in Banja Luka Airport..... I found your employee only because I asked another person from another rent a car company about help. Generally is not info about Europcar service in BL airport.

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Fahad

September 6, 2019

Destination: Sarajevo

10Cleanliness and reliability with high price

The car was excellent but on delivery they reported that the rear mattress had milk. I told them we didn't use the back mattress and didn't drink our milk. The problem was with us, but unfortunately we did not check on receipt and deducted 85 Bosnian marks. Careful of that

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June 12, 2019

Destination: Sarajevo

7.3Good

Europcar representative on the phone was extremely rude, and unprofessional. Also, mentioend that will block my card for entire value of the car if I do not get insurance through them ( already got insurance when booked the car). Other staff members was very nice, professional and hlepful.

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May 1, 2019

Destination: Sarajevo

5.3Bad

I needed to pay another insurance cdw . Because ıt is not in their system. They charge me 650 euro(970 cad) for 2 cm scratch on rear plastic bumper. Their price evaluation is awful.

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Tamas Matuszka

May 24, 2019

Destination: Sarajevo

8.3Cheap cars and nice stuff, good choice with full cover insurance.

The pick-up process was smooth, the representative of the company waited for us at the airport. The staff at the office was helpful and kind. Unfortunately, we had a small accident so my deposit was taken by Green Motion and they locked the deposit twice. However, after a few emails, they unlocked the second deposit and I got also back the first deposit from my insurance company since we had full coverage insurance. The staff answered every question regarding the insurance and deposit refund during the drop-off. I would recommend the company because their prices are really good but together with full coverage insurance.

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S.M

August 9, 2019

Destination: Sarajevo

9Perfect

Everything went smoothly no problems . Staff was friendly.

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B.Morais

September 6, 2019

Destination: Mostar

7Good

The company didn't have a baby chair as requested. Because the pick-up happened in a place where there wasn't an actual office they only provided the chair the next day, which was a bit of a hassle and big inconvenience as it impeded any traveling for a day. We had to make changes to the holidays arrangements, for which charging one day less of chair use was little compensatoin.

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H.Durmus

September 28, 2019

Destination: Sarajevo

9.6There was no problem.

We are hoping to see Polo. But you gave us Toyota Yaris.

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Salih

November 25, 2019

Destination: Sarajevo

10Excellent

Super ptotection satın almama rağmen kartıma bloke konuldu. Sitede blokeye gerek yok yazıyordu. Ancak bir sorun olmadı. Aracı teslim ettikten 3 gün sonra bloke çözüldü. Şirket yetkilileri ilgiliydi. Teşekkürler.

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June 27, 2019

Destination: Sarajevo

2Wrong car and not a stick shift as requested. The the usb jack was broken- rude service

I would never use this service again. Rude customer service. $24,000 deposit when I already have two types of car insurance and protection. Wrong car and broken usb and gave me trouble when I requested something else- this is my navigation in a foreign country and charging for my phone.

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S.M

January 26, 2019

Destination: Sarajevo

10Perfect all went well!

Everything was perfect easy to deal with. Would definitely recommend

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E.Dilaverler

September 16, 2019

Destination: Sarajevo

8.7Sorunsuz kiralama

Kiraladığımın bir üst segmentinde araç verdiler, green motion ofisi havaalanında değil, oraya varında telefonla aramak zorunda kaldık, ellerinden geldiğince yardımcı oldular, araç alış ve teslim sırasında hiç sorun çıkmadı, araç eski bir araçtı.

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September 27, 2019

Destination: Sarajevo

9Good car, great people, lovely Sarajevo...

Great people at desk, many thanks

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S.M

December 27, 2019

Destination: Sarajevo

10Perfect!

One of the best companies for car rental!

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A.SALIM

August 3, 2019

Destination: Sarajevo

10Excellent

Excellent

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November 29, 2019

Destination: Sarajevo

6.7Average

The first car I got was really old and in bad shape, after complaining they swop car next day and the second car was bit better . But definitely I wouldn't recommend Green Motion to anyone.Pay bit more and go somewhere else.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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