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Guest reviews

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September 4, 2019 Destination: La Paz

5.7Don’t expect too much

There was no one at the desk when I arrived the la Paz airport. So I had to call the europcar. Someone showed up ASAP but she didn’t speak much English and didn’t give me enough information about walking Sunday event that you can’t drive main streets everywhere in La Paz. I had to use the back streets but the car was full of dust from driving dusty roads. The euro staff tells me to clean the car when you return but if the situation like that, it wasn’t my fault. Also it used to be unlimited mileage but they limited mileage these days. They charge a lot for poor service.

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P.Kostadinov

March 30, 2019 Destination: La Paz

5.7Wery bed!

The ordered car full-size for 11 persons was not aviable, The ofered car without prior message was the track for 4 persons. We where 6 persons so we have had to wait pprox 8 hours for an other car at the aeroport. The staff tried to do something but had not any reserve cars so without success. The cross bording procedure is in Bolivia unbeliveble complicated. The representant of the staff has to guidet us to the border.

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G.Rodrigues Rosa Junior

February 11, 2019 Destination: Santa Cruz

5.3First time I have an experinece not so good.

First of all that the counter staff wanted to charge me some extra money for "online booking fee" that was not informed at the terms/booking confirmation. The car has a speed limit alarm when reaching 80 km/hr, and it had kept on sounding the alarm all the time when I was on the road, which made me have a really bad time experience, since the speed limit on road is 110km/hr. My flight was rescheduled, so I called at the car's drop off location in order to confirm the working hours, and the staff informed they open always at 6am. I arrived there at 5:45am and waited until 7:00am and no one showed to open the location. There was no instruction how to proceed in this case, and I almost missed my flight because I did not wanted to have problems with the car, since there was a value blocked in my credit card. After waiting there for so long, and afraid to miss the flight, I contacted the cell phone that was informed at the office glass, so Rodrigo, really nice guy, instructed me to leave the car key at a box outside the office. I am very thankfull for his atention, but I believe it is not professional, once the office does not comply the informed working hours, and even there was not instructions there to proceed in this case... So I really had a bad time renting this car.

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Frequently asked questions

Q1.What is an insurance excess?

The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.

Q2. How can I add an addtional driver?

You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.

Q3.What if I want to pick up or drop off my rental car out of office hours?

EasyRentCars will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.

Q4. Can I take the hired car to another country or cross border?

If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.

Q5. Can I pick up my car at one location and return it at different location?

Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.

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