All licenses issued in the European Union are accepted.
Driver's licenses from non-EU countries (except Switzerland) are accepted if you have a visa in your passport and at the time of hire have not been in Europe for longer than 6 months. If your domestic driver's license is printed with non-Roman Alphabet (Arabic, Japanese, Cyrillic etc), an International Driving Permit (IDP/IDL) or an official translation in English is required together with your driver's license when you drive in Belgium.
To drive in Belgium, the driver must present a valid national driver's license that has been held for at least 1 or 2 years (according to different car hire company).
*Attention! Some car rental hire companies would have different requirements. Please check Terms and Conditions during the booking process.
As you can see from my reservation, I booked a Medium SUV | Toyota C-HR or similar, however, upon receipt I was given another car - a small Toyota Corolla hatchback. I specifically booked an SUV, since my height is 195 centimeters. As a result, 8 days I was cramped in the issued car, and I did not receive a price reduction for another car. I did not understand on the spot since the issuance of a car so took a long time, the reservation was at 11:30 a.m. but I received the keys only at 12:50 p.m.
disgusting!
5.7I booked Mercedes A-class and I receive Volvo V with a lot of scratchers.
The Europcar employee was rude and unhelpful, I paid extra insurance at Europecar office and process it was around 50 min. She booked two warranty for car .I return the car and money still blocked.
Bad experience.
Very pleasant people and the car was really excellent, much better than I anticipated with extras that I hadn't asked such automatic gearbox and GPS navigation. Only problem was that they didn't provide drop-off information and it was hard to find the place
What was a bit sad was that the windows were dirty (greasy) on the inside. As you only notice when you are gone this is something they should check better.
The actual car, a Susuki Swift is really not what I would ever buy.
No tuvimos el coche solicitado, en lugar del Fiat o vehículo similar en tamaño nos encontramos con una Citroen Berlingo de 6 plazas familiar. Cuando acudimos al mostrador para informarles de que no encontrábamos nuestro coche, nos dijo, de muy mala y escueta manera que era ese el único coche disponible.
8Good treaty but the car was not the one we have order
The customer service was really good, but we didn't get the car that we order in the webside.
We order a MERCEDES class B and we finally got a RENAULT KANGOO, nothing to be.
The Mercedes Classe B was automathic and the Renault Kangoo wasn't.
And of course, the type of vehicle isn't the same and the price neither.
We claim for that.
I booked an AUTOMATIC medium SUV . Upon arriving at Brussel we realized that medium SUV is actually aford focus...
Than the agent convinced us to upgrade the car (for extra money of course). We got an infinity Q50 - which initially seems to be a nice car however it was old (over 40,000 km) and not well maintained. It was dirty and did not function well. We were stuck few times because the key ID was not identified - "incorrect ID". Then the engine just died and the car had to be towed.
We had to fight for a replacement - no body at Budjet-Avis cared that we are a family with 2 kids, lots of luggage - stuck with no car. They offered us the smallest class, manual, as replacement (I didnot drive manual for 30 years!). After fights and a loss of a day vacation we got a manual car - lower class!!!
No compensation!! we paid for an automatic higher class car, we lost a whole day.
We expect a compensation before taking other measures.
10Easy and price effective, but with a couple ot system glitches.
The car was as expected in the range booked, although the counter staff made it sound like the car was something special. It did take a long time to translate the Easy Rent prepaid rate into the Avis rate, which held me up somewhat.
Great service and support. Customer service is also good. They tend to cross sell you but in a comfortable way. I have upgraded the car to SUV due to increased luggages. Overall, good and smooth experience
Our flight was delayed but a staff member stayed late to give us our car, much appreciated. Only downside was that the inside of the car smelled of cigarette smoke which was sickening, overall though car was clean and service great.
9.3Nice car but too small in back seat for our family
We received an Audi A6 wagon. Although a similar car as the Mercedes, it does not fit 5 adults comfortably. The. Back seats were uncomfortable and not very roomy, and the back middle seat passenger had a raised middle section by the feet and had to sit uncomfortably with legs spread out to either side of the platform throughout our three week trip. The trunk was spacious and fit your medium/ large suitcases, a carryon size suitcase and three backpacks.
7.3Thanks to Easyrentcars, but never Europcar in Brussels
I ordered medium SUV. But they gave me one of the smallest SUV I've ever seen. Mercedes GLA. By the measurement it's like Opel Mokka. It's ok only for two parents with two children. They told me that it's the category I have ordered. I asked about something medium and they told that they don't have. They offered me to take Mercedes B or Skoda Oktavia, but it's far from medium SUV that I ordered. They made my trip awful. 3 persons on the backseat is the guarantee of bad trip in GLA. It was the last time of using Europcar.
i can assure that no damage has been done to the car , yet they charged me extra 110 euros for damage. I lost an item and asked them to bring it back but they didn't until now. Also I didn't get the same car i got lexus CT
Хороший сервис. Резервировал машину с ручной коробкой, дали автомат, и навигатор был, машина почти новая. Предлагали дополнительную страховку, потому что по брони был базовый комплект ( в случае чего - спишут 1000евро). Но на этот случай я понял была дополнительная страховка EasyRentCars .
5Ripped off for additional insurance. Paperwork unclear what i had already paid for & price doubled o
Be warned, counter staff are well versed in extorting extra money out of customers! Don't be sucked in by cheap online prices. Go to a reputable co. with proper customer service
the car was not the one we order, not even similar. we had stroller for the infant, 2 big luggages and 4 small bags and all of those things were not fitting in the car. when we said that this car is not in the category we order, they didn;t even tried to service us and offer a better one. bad experience. If we didn't have the babies I would cancel the reservation.
The car was good but there was extra charge which we were not made aware on booking. We paid the amount mentioned and expected that to be the full price but was charged 20euro for cleaning the car which we were only made aware of during picking up the car.
We would have been fine if this was mentioned at booking but was not made aware at all and also the car was handed back fairly cleanly that other car rentals would have not charged extra for feels like this is added on to all purchases unless you buy a 9eur cleaning service during check-in mind you this is when you have no choice as you have already made your booking and payment.
The car rental place was impossible to find. We spent 1.5 hours around the airport went to the car rental place where all the companies were present but couldn't find any signs of interrent, the location provided to us in the email took us to a completely different place no where near where these guys were located and the phone number provided was going to voice mail through out.
Finally found out that interrent was the europcar stall at the car rental place with no signs anywhere expect at the desk in one corner. Unless you knew europcar were the parent company which we know now you would struggle to find them.
Best rates found by EasyRentCars users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on EasyRentCars.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
EasyRentCars will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on EasyRentCars, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on EasyRentCars. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
I.ALVAREZ CANO
November 26, 2019 Destination: Brussels
De momento no me han devuelto el depósito
View moreE.Pedchenko
November 25, 2019 Destination: Brussels
As you can see from my reservation, I booked a Medium SUV | Toyota C-HR or similar, however, upon receipt I was given another car - a small Toyota Corolla hatchback. I specifically booked an SUV, since my height is 195 centimeters. As a result, 8 days I was cramped in the issued car, and I did not receive a price reduction for another car. I did not understand on the spot since the issuance of a car so took a long time, the reservation was at 11:30 a.m. but I received the keys only at 12:50 p.m. disgusting!
View moreA.OLCAY
November 22, 2019 Destination: Charleroi
Clean and new car. Very smooth process.
View moreC.Iftime
November 9, 2019 Destination: Charleroi
The Europcar employee was rude and unhelpful, I paid extra insurance at Europecar office and process it was around 50 min. She booked two warranty for car .I return the car and money still blocked. Bad experience.
View moreWayne
October 24, 2019 Destination: Brussels
Budget is the best company! It is always on my priority!
View moreOctober 23, 2019 Destination: Antwerp
Excellent company
View moreD.Kefallinos
October 23, 2019 Destination: Brussels
Very pleasant people and the car was really excellent, much better than I anticipated with extras that I hadn't asked such automatic gearbox and GPS navigation. Only problem was that they didn't provide drop-off information and it was hard to find the place
View moreOctober 18, 2019 Destination: Brussels
What was a bit sad was that the windows were dirty (greasy) on the inside. As you only notice when you are gone this is something they should check better. The actual car, a Susuki Swift is really not what I would ever buy.
View moreE.GOLDYS
October 15, 2019 Destination: Brussels
Véhicule haut de gamme, agréable à conduite. Le Top
View moreE.Barrero Ligero
October 5, 2019 Destination: Charleroi
No tuvimos el coche solicitado, en lugar del Fiat o vehículo similar en tamaño nos encontramos con una Citroen Berlingo de 6 plazas familiar. Cuando acudimos al mostrador para informarles de que no encontrábamos nuestro coche, nos dijo, de muy mala y escueta manera que era ese el único coche disponible.
View moreM.Andrei
September 26, 2019 Destination: Charleroi
No comment, everything was perfect!
View morePavel
September 22, 2019 Destination: Charleroi
All good.
View moreJ.Chaloner
September 6, 2019 Destination: Brussels
The car was great. The only negative was the wait to get the car. It was almost an hour we had to wait.
View moreS.Gera
September 4, 2019 Destination: Brussels
The car I got was in good condition but It was not a medium SUV as I ordered
View moreJ.SEGURA HOYO
September 2, 2019 Destination: Brussels
The customer service was really good, but we didn't get the car that we order in the webside. We order a MERCEDES class B and we finally got a RENAULT KANGOO, nothing to be. The Mercedes Classe B was automathic and the Renault Kangoo wasn't. And of course, the type of vehicle isn't the same and the price neither. We claim for that.
View moreMM
August 30, 2019 Destination: Brussels
I booked an AUTOMATIC medium SUV . Upon arriving at Brussel we realized that medium SUV is actually aford focus... Than the agent convinced us to upgrade the car (for extra money of course). We got an infinity Q50 - which initially seems to be a nice car however it was old (over 40,000 km) and not well maintained. It was dirty and did not function well. We were stuck few times because the key ID was not identified - "incorrect ID". Then the engine just died and the car had to be towed. We had to fight for a replacement - no body at Budjet-Avis cared that we are a family with 2 kids, lots of luggage - stuck with no car. They offered us the smallest class, manual, as replacement (I didnot drive manual for 30 years!). After fights and a loss of a day vacation we got a manual car - lower class!!! No compensation!! we paid for an automatic higher class car, we lost a whole day. We expect a compensation before taking other measures.
View moreC.Liebert
August 29, 2019 Destination: Antwerp
The car was as expected in the range booked, although the counter staff made it sound like the car was something special. It did take a long time to translate the Easy Rent prepaid rate into the Avis rate, which held me up somewhat.
View moreG.THOMAS
August 28, 2019 Destination: Brussels
Nous étions étonnés d'avoir une si belle voiture et nous ne connaissions pas le système de démarrage
View moreAntonis
August 20, 2019 Destination: Brussels
Very bad after return service. Send 3 emails and never get an answer.
View moreYL
August 20, 2019 Destination: Brussels
Great service and support. Customer service is also good. They tend to cross sell you but in a comfortable way. I have upgraded the car to SUV due to increased luggages. Overall, good and smooth experience
View moreAugust 20, 2019 Destination: Charleroi
Todo muy cómodo y rápido sin duda volvería a contratar genial
View moreAugust 17, 2019 Destination: Brussels
Our flight was delayed but a staff member stayed late to give us our car, much appreciated. Only downside was that the inside of the car smelled of cigarette smoke which was sickening, overall though car was clean and service great.
View moreA.Kiani
August 14, 2019 Destination: Brussels
The car was damaged and interior was very dirty.
View morea.alloubi
August 9, 2019 Destination: Brussels
Excellent service pour ma 1er location et j'ai d'ailleurs prolongé mon contrat jusqu'à mon vol. Merci Et bonne continuation
View moreJuly 30, 2019 Destination: Brussels
We received an Audi A6 wagon. Although a similar car as the Mercedes, it does not fit 5 adults comfortably. The. Back seats were uncomfortable and not very roomy, and the back middle seat passenger had a raised middle section by the feet and had to sit uncomfortably with legs spread out to either side of the platform throughout our three week trip. The trunk was spacious and fit your medium/ large suitcases, a carryon size suitcase and three backpacks.
View moreA.Zabala estepa
July 25, 2019 Destination: Brussels
Me cobraron un extra de limpieza cuando el agente de interent me aseguró que estaba el coche perfecf
View moreA.Dudin
July 24, 2019 Destination: Brussels
I ordered medium SUV. But they gave me one of the smallest SUV I've ever seen. Mercedes GLA. By the measurement it's like Opel Mokka. It's ok only for two parents with two children. They told me that it's the category I have ordered. I asked about something medium and they told that they don't have. They offered me to take Mercedes B or Skoda Oktavia, but it's far from medium SUV that I ordered. They made my trip awful. 3 persons on the backseat is the guarantee of bad trip in GLA. It was the last time of using Europcar.
View moreM.Alnajafi
July 23, 2019 Destination: Brussels
i can assure that no damage has been done to the car , yet they charged me extra 110 euros for damage. I lost an item and asked them to bring it back but they didn't until now. Also I didn't get the same car i got lexus CT
View moreWayne
July 17, 2019 Destination: Brussels
The car was new and fantastic! The only little flaw is it wasn't completely cleaned.
View moreDmitry
July 14, 2019 Destination: Charleroi
Хороший сервис. Резервировал машину с ручной коробкой, дали автомат, и навигатор был, машина почти новая. Предлагали дополнительную страховку, потому что по брони был базовый комплект ( в случае чего - спишут 1000евро). Но на этот случай я понял была дополнительная страховка EasyRentCars .
View moreBela
July 10, 2019 Destination: Charleroi
got better than expected: a cabrio :)
View moreS.Chitale
July 8, 2019 Destination: Brussels
the insurance cover should have been more seamless
View moreJuly 7, 2019 Destination: Brussels
Horrible customer service at check in. Very rude personnel, especially with my wife!
View moreY.Sawada
June 29, 2019 Destination: Brussels
I am waiting for the no notice additional charge investigation and refund from office manager now. Please let me know it soon.
View moreztofi
June 28, 2019 Destination: Brussels
Excellent service. The only problem is that there were no children seat to rent at the office.
View moreS.PEROS
June 21, 2019 Destination: Charleroi
Great car. Excellent service.!!
View moreM.Keswani
June 21, 2019 Destination: bruxelles
Europcar offered me an upgrade to an Audi Q2 for a reasonable price, especially since the car comes with SatNav.
View moreJune 17, 2019 Destination: Brussels
The folks at Europcar were perfect. Car was ready when we arrived, and return was quick and easy.
View moreB.Widyono
June 9, 2019 Destination: Brussels
Friendly staff, easy to check in and pick up the car.
View moreChris
June 5, 2019 Destination: Charleroi
Be warned, counter staff are well versed in extorting extra money out of customers! Don't be sucked in by cheap online prices. Go to a reputable co. with proper customer service
View moreP.Plataki
June 3, 2019 Destination: Brussels
Company charged me for fuel when they should not have since the car was returned full.
View moreA.Williams
May 29, 2019 Destination: Brussels
Very friendly and helpful. I will go back
View moreH.OLOVBA
May 21, 2019 Destination: Antwerp
The car exceeded my expectations. Easy to find rental staff at the airport
View moreMay 18, 2019 Destination: Charleroi
the car was not the one we order, not even similar. we had stroller for the infant, 2 big luggages and 4 small bags and all of those things were not fitting in the car. when we said that this car is not in the category we order, they didn;t even tried to service us and offer a better one. bad experience. If we didn't have the babies I would cancel the reservation.
View moreV.Varelis
May 17, 2019 Destination: Brussels
Yes
View moreMay 16, 2019 Destination: Charleroi
The car was good but there was extra charge which we were not made aware on booking. We paid the amount mentioned and expected that to be the full price but was charged 20euro for cleaning the car which we were only made aware of during picking up the car. We would have been fine if this was mentioned at booking but was not made aware at all and also the car was handed back fairly cleanly that other car rentals would have not charged extra for feels like this is added on to all purchases unless you buy a 9eur cleaning service during check-in mind you this is when you have no choice as you have already made your booking and payment. The car rental place was impossible to find. We spent 1.5 hours around the airport went to the car rental place where all the companies were present but couldn't find any signs of interrent, the location provided to us in the email took us to a completely different place no where near where these guys were located and the phone number provided was going to voice mail through out. Finally found out that interrent was the europcar stall at the car rental place with no signs anywhere expect at the desk in one corner. Unless you knew europcar were the parent company which we know now you would struggle to find them.
View moreOctober 9, 2019 Destination: Brussels
Very polite and efficient
View moreT.Luecha
June 12, 2019 Destination: Antwerp
Got Fiat instead of Toyota Office is not open on Sunday so need to book for an extra day
View moreL.Booganim
July 18, 2019 Destination: Brussels
Great company
View moreWayne
June 3, 2019 Destination: Brussels
Great car, nice and helpful staff!
View more