Car Rental in Marrakech, Morocco

diRENT was more or less ok - not too bad not too good, just average. We got an acceptable vehicle which did the job. Pick-up process was fine as well.

Good

J'ai stressé un peu pour le faite de ne pas trouver un interlocuteur de green motion au terminal. J'avais oublié mon sac à dos dans la voiture, j'ai appellé la personne à qui j'ai remis la clé et au bout de 10 minutes me l'avez ramené à l'aéroport .

Voiture conforme à mes attentes, propre, récente

On pick up there was long queues, and it took us almost just under 2 hours to be served in almost 38c marreckesh heat, the pick up location is in the car park, with no shelter, water or queues organisation! Just poor and humane, especially when you have kids! They knew how many people they have pre-booked and the times they are coming, so WHY ON EARTH they couldn’t just organise that better?!?!?!

Oui très longtemps aucun panneau 3 personne autour d un véhicule en train de fumer et de se foutre de la gueulle du client voiture non conforme à la réservation il me demande de faire 200km jusqu’à Casablanca pour récupérer le véhicule commander

Personnel arrogant lors de la restitution de la voiture, une toute petite rayure au par choc avant que l'employé a accentué avec son doigt pour faire marcher la caution, un comportement qui m'a laissé perplexe, je ne louerai jamais une voiture chez ce fournisseur.

The car was not available at Marrakech airport on my arrival for unknown reasons. I had to wait over 3 hours and half in the heath at the airport to get a different car from the one I've booked. I could get to a business appointment in the north of morocco because of the delay. On the way back to Marrakech I had a random police check. the car's MOT was not done and I had to spend 30 minutes negotiating with the police to let me go. The car servicing light kept flashing for the whole two weeks as it needed servicing. I'm looking into asking for reimbursement of the rental money as I consider that the service that I had is not worth what I've paid at all.

The airport desk at Marrakech upgraded our booking to an automatic vehicle without any choice being given, this resulted in a higher than expected deposit being taken. They also refused to charge my card in local currency, and used an unfavourable exchange rate in Euros. The car was not in a great condition, it had high mileage for a rental car, and it later transpired had a fault with the starter motor that had been disguised at pickup. It was also the smallest Economy vehicle we have had in 4 rentals this summer by far. This all resulted in a more stressful than needed journey in a new country for our family. However, the Rabat airport office resolved all of this superbly once we had arrived in Rabat by changing the vehicle for the category of our original choice to a much newer car and better condition. The review scores relate to the original car from Marrakech airport. At the time of writing, no compensation has been offered or discussed with AVIS, despite an email to the Morroco reservations office.

Recommend to all. Really very good company.

Personne pour nous attendre,pick up au fond du dernier parking. Logan a la place d’une golf. Personne a la restitution

Pas de comptoir. Nécessité d'appeler la société Sovoy à 3 reprises pour savoir où récupérer la voiture. Personnel qui arrive 35 min en retard. Voiture OK mais réservoir quasi vide.

Juste la climatisation qui ne fonctionnait pas

Nous avons loué un tiguan ou similaire... on se retrouve avec 1 dacia duster. Ce n'est pas similaire. Pas de comptoir. Une voiture dans le parking en guise de comptoir!

1. A Dacia Dokker is NOT mini car and has nothing similar with Kia Picanto (the advertised model). It's a business car. A pickup :-) At least it was new and diesel. 2. The pick-up location of diRent (parking lot #326) is practically impossible to find at 1 a.m. (no information at the airport, no one knows anything about diRent), luckily someone picked up the company phone and helped me find it (and even more luckily there was whom to buy a SIM card from at the airport, otherwise the 10-munute call in roaming would cost me over 50% the rental price). 3. Another call to someone in the company was needed to convince the diRent employee that 11 p.m. means 23:00. He wanted to write in the contract that I should return the car at 11:00 a.m., even though the booking read 11:00 p.m. Apart from that everything was OK.

Rapide et clair

Personnel dirent à l’aéroport super sympathiques et disponible par téléphone et qui explique clairement.

Très à l’écoute Aussi bien service client que le personnel charger du véhicule

Pick up point was impossible, contact number was on voice mail and was never given car papers and became an issue when i was asked for them when returning as I as never given them.

good top car

Pickup not in airport as described Tank not full to full as described Tried insisting on cash transaction.

Unfortunately, getting the car took me more than two hours. Since the phone number indicated in the voucher did not answer, and the name of the operating company was entered incorrectly. And the deposit was returned about a month, despite promises to do it within a few days.

The Car was dirty, no suport to find the Car, they are somewhere in the parking, in stead of being in the terminal. No Water for Wippers Car horn (klaxon) is defective Tires and breaks in the worste condition

it took me almost 2 hours to get the car! I think there should be more counter to handle customers who want to pick their cars

i book auto car but when i go there they have not any auto cars it is kind of scam to attract the people to rent there car.

Nous avons réservé un siège auto au prix de 5,83 mad/jour soit 58,3 mad pour 10j. A l’arrivee l’agent nous demandait 700 mad! Qui après négociation s’est transformé en 58,83 par jour soit 10 fois le prix annoncé alors que sur son papier c’etait Bien écrit par location et non par jour. une honte d’escroquer les touristes dès leur arrivée à l’aeroport !