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Guest reviews

1 /

January 17, 2020

Destination: jeju-do

8My first car rental experience with great experience

I never heard of Tamra before going to Jeju and had a little doubt on them but thank god their service is at the above par

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Joey Saw

January 13, 2020

Destination: jeju-do

8.7Easy and simple

They have English speaking customer service. No English GPS for small cars but Tamra has informed to download Naver via whatsapp days before arrival. Overall, very good experience.

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CY Fong

January 5, 2020

Destination: jeju-do

8Overall, it meet our expectation.

Meet our expectation.

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E.Teo

January 3, 2020

Destination: jeju-do

5Bad customer service and no protection of credit card payment details

Unable to collect the car early as they would impose additional charges. Waited for 1.5 hour ! Forced to sign consent form and disclosed credit card details !

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H.TEE

January 2, 2020

Destination: jeju-do

10smooth pick up and great trip along

very professional

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December 27, 2019

Destination: jeju-do

8.3Very Good

Traffic jam when close to the return location suggested to leave early to drop off the car

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HK Ng

December 20, 2019

Destination: jeju-do

8Generally, the rental experience is still good as services provided by Tamra is fast and clean.

Overall the service of Tamra is good. We didn't encounter any major difficulties during pick-up and drop-off of the car. However, GPS needs to be calibrated as it gave inaccurate info that leaded us wrong locations for a few occasions.

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A.Bin Mohd Rasid

December 4, 2019

Destination: jeju-do

7.7You pay less you get less.

Didn’t read the fine prints, but I thought I was receiving a full tank car. Received only with quarter in the tank, and told to return it on the same level. The GPS given was in local language and we were not given any instructions on how to use it which I finally figure out on the third day of my rent.

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X.

November 29, 2019

Destination: jeju-do

7.7Didn't get my guaranteed model

My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.

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N.Jack

November 27, 2019

Destination: jeju-do

9.7Very good especially gps is easy to use by phone number or address in English

Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.

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Tatsuya Kubota

November 26, 2019

Destination: jeju-do

7.7ゆったり乗れます

大人4人と1歳児で行きましたが、チャイルドシートもその場で借りれるので助かります。

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P.Seah

November 24, 2019

Destination: jeju-do

8.7Good car rental experience via EasyRentCars.

The pickup counter does not have the sign of “LOTTE” which caused a bit of confusion. If I am not wrong, it is “ Hertz” instead. Also, there is a machine for the customers to take queue number but it is placed at a corner. No one guide the customers to take queue number.

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N.Md Rani

November 21, 2019

Destination: jeju-do

9Excellent

The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.

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Z.Xu

November 17, 2019

Destination: jeju-do

7.7Good

The size of the car is just nice for 2 pax with 2 big luggage and 2 small luggage.

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T.ARAKI

November 14, 2019

Destination: jeju-do

10素晴らしかった。なのにとても安かった。

済州空港から送迎でしたが、歩いても行けるところで便利でした。受渡返却ともスムーズで迷うことはありません。また車も内外ともとてもきれいでした。お店の人がNAVIをセットしてくれたので助かりました。

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P.Leng Hong

November 13, 2019

Destination: jeju-do

8Good

Actually it is not so convenient to collect and drop off the car outside from airport given the big luggage we have. Besides, it will be better to provide the driver with full tank of fuel when we collect the car as we do not know how much we need to fuel up before we return. I would say this policy was unfair to the driver.

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H.KOBAYASHI

November 12, 2019

Destination: jeju-do

7.3仲間と最高の旅

車両にキズが多くあり、受取り時に写真を撮って 受取りした。 スタッフに、多少日本語がわかる人が居たら最高。

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C.Yap

November 8, 2019

Destination: jeju-do

5.7Low price for an old car

Need to find where to take the shuttle bus to reach the pick up point

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November 6, 2019

Destination: jeju-do

8なかなか良いレンタカー会社

ナビが韓国語しかなく、車内でAMラジオが聞けない(電源は入るが、どこの局を選択してもホワイトノイズしか聞こえない)ところが不満だった。 スタッフは片言の英語ながら親切に説明しようとしてくれた。

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H.Lai

November 1, 2019

Destination: jeju-do

5.7Quick disappointed

Car condition really not good

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October 31, 2019

Destination: jeju-do

8.7Very Good

Fast pick up and drop off process

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J.Cotto

October 30, 2019

Destination: jeju-do

10Excellent

Good

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L.Zhi Yuan

October 22, 2019

Destination: jeju-do

9.7Best rental experience!

Had rented twice in Jeju and only language was an issue, during taking over of the car, staff could not understand some of our questions in English. Nonetheless, staff service is still efficient and also helped us with the language of the in-built GPS. Hertz (or Lotte rent-a-car) has also made it very convenient for car tenants to move from airport to their rental place with high frequency shuttle bus. Will definitely recommend to rent from for people going to Jeju! Thank you!

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MML

October 20, 2019

Destination: jeju-do

5.7Acceptable service with room for improvement.

I booked Kia Morning but was given Chervolet Spark instead. The car is not new with many scratches and tyres thread almost worn out. I requested to switch car but was told that no other car available. However, I can clearly see two Kia Morning available at the car park lot that day. I also noticed that the Chervolet Spark fuel consumption was higher as compared to Kia Morning. I was charged additional KRW10,000 for late returning the car for 40 minutes. Besides that, the GPS provided were outdated and difficult to use.

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G.Smith

October 15, 2019

Destination: jeju-do

10Excellent Experience - Highly Recommended

Everything about the experience dealing with Easy Rent Cars was excellent. Ease of booking, information provided, instructions, etc. were right on the money. Will definitely use Easy Rent Cars for my next rental. Portugal and Spain next year !!!

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K.Chia

October 15, 2019

Destination: jeju-do

9Great!

Process is fast and smooth. Car had a slight smell.

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C.Ng

October 9, 2019

Destination: jeju-do

8Very Good

Car was in good condition except both the rear tyre are totally worn out.

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B.Macalister

October 6, 2019

Destination: jeju-do

7.3Location of pickup and drop-off was a disappointment but overall a good experience

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

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L.Ling

October 1, 2019

Destination: jeju-do

8.7Abit of waiting for english speaking staff.

Need to wait 25mins for an english speaking staff to read out t&c.

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a.ALmajed

September 27, 2019

Destination: jeju-do

10Excellent

Perfect

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September 21, 2019

Destination: jeju-do

8Best booking experience with easy rent cars

Everything is fine, however at that time, a staff is not friendly at pickup point. The rest is fine.

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W.LEE

September 8, 2019

Destination: jeju-do

9.3Good car condition and great customer service

Suggest to take Debit Card or Prepaid MasterCard or cash as counter payment method , because the counter only allow pay by credit card , overall good

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September 1, 2019

Destination: jeju-do

9.3オススメ!

受取カウンターは日本語対応不可でしたが、丁寧に説明してくれました。

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J.Huang

August 23, 2019

Destination: jeju-do

10FAST, EASY AND SMOOTH

The handing over and taking over process was very fast and the transaction is very transparent. The customer service was friendly and they are able to communicate in english.

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K.Truong

August 22, 2019

Destination: jeju-do

10Would rent again!

I had a great experience with Tamra car rental. The pick up and drop off process was quick and smooth. The car we hired was great and the staff were amazingly helpful. Thanks.

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August 19, 2019

Destination: jeju-do

6車は傷だらけ

軽自動車のクラスを予約していたのに セダン系の乗用車が来ました。 運転怖かったです。

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Eve

August 15, 2019

Destination: jeju-do

8Ok for a short period

You wrote in this commentblock " was the counter stuff helpfull enough" instead of counterstaff

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L.TSE

August 13, 2019

Destination: jeju-do

9.3Very happy with Hertz.

Love their service. But was a bit bumped with the flat tyre incident we had on day 1. They swapped car immediately but we have to purchase new insurance for the swapped car. Overall very happy

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August 13, 2019

Destination: jeju-do

9.3staffs was good hospitality

staffs was good communication

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August 11, 2019

Destination: jeju-do

7.3段取り良くスムーズに受取できました。

グレードアップしていただいていました。

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F.TAKATANI

August 10, 2019

Destination: jeju-do

10Amazing rent car

車両自体は新しいものではなかったてすが、2人には十分な大きさで空調も良く聞いて最高でした!!あと何より燃費が良くて驚きでした!スタッフも英語を話す人がいて韓国語ができなくても大丈夫です!そして、とても便利な地図アプリを紹介してくれるのでそれはぜひダウンロードしてもらいましょう!

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YC.LIM

August 12, 2019

Destination: jeju-do

8Convenient car rental in Jeju at good price

I've got chevrolet instead of Kia. I believe it is a better car. Easy to drive. Just nice for 2 persons with 2 big luggages.

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August 19, 2019

Destination: jeju-do

6車両の大きさが思っていたサイズと、、

車両の大きさが4人乗りの 小回りのきくような軽自動車サイズと 思っていたのですが、 セダン系の乗用車が来て 運転が怖かったです。

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Kittinan

September 10, 2019

Destination: jeju-do

9.7Good car, good service

staff serviced very quickly and friendly. the car is in good condition.

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C.Lo

November 6, 2019

Destination: jeju-do

7.7Good

The car air conditioning was on and off at times, not good.

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P.YEUNG

August 28, 2019

Destination: jeju-do

8.7Turned up to counter and learnt no car had been booked from AVIS.

Poor communication between Avis and local dealer. If we are poor in korea speaking, we could not get A car during the trip. With the excellent service of the counter staff, we finally got A car which was given up by other client at that time.

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D.Lim

September 2, 2019

Destination: jeju-do

5.7The process was smooth.

The car was dirty with insects in it. Interior of the car was dusty and ill-maintained.

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C.Lee

August 20, 2019

Destination: jeju-do

8Good value for money

The air-conditioner wasn't cool enough & we couldn't open the door on the left side of the passenger. We spent 65,000 won on gas for a 5-day trip around the whole Jeju Island. Pretty economical on fuel consumption.

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T.Fong

November 5, 2019

Destination: jeju-do

10Excellent

Jeju Branch is fast, efficient and transparent

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C.TEH AIK

August 11, 2019

Destination: jeju-do

8.7Value for money

At point of booking we noticed on booking confirmation that a deposit of USD500 - 3000 may be required. However it was not collected. The amount of the required deposit is above my expectation and we do not have sufficient fund for that.

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Discover wonderful jeju-do, Jeju, South Korea with EasyRentCars

jeju-do, Jeju, South Korea is one of the most visited cities in the country and has good road conditions for self-driving. EasyRentCars provides our guests with the Best Price Guarantee policy and 24/7 online customer service. It can be never easier than searching for a rental car that suits your needs and budget and making a booking online with us. We have partnered with global and local car rental companies in more than 200 countries and are still constantly expanding our partnerships with quality car rental brands, to offer you the widest choice of car rental deals worldwide.

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