How long do I need to have held a licence for?
Most car hire companies will only rent to people who have held a full driving licence for two years.
A few will accept drivers who have held a full licence for one year.
You'll find the licence requirements of every car in terms and conditions.
What are the driving licence requirements?
You will need to take your driving licence with you to pick up your hire car.
Provisional licences and Copy version aren’t accepted.
Hire car companies expect drivers to have held their full licence for at least one or two years.
When you hire a car in Japan, South Korea, Sri Lanka, the driver licence documents are required as follows.
Driver licence requirement in Japan
A full licence held for minimum of 1 year with no major endorsements.
An International Driving Licence must be issued against countries listed on the Convention on Road Traffic, Geneva 1949 ONLY. No other International Driving Licence will be accepted.
An International Driving Licence is required.Copy version will not be accepted.
Driver licence requirement in Korea
A full licence held for minimum of 1 year with no major endorsements.
All drivers must have held their driving licence for at least 1 years.
An International Driving Licence is required.To drive in Korea your International Driving Licence
must be issued against a country listed on the Korean Road Traffic Authority website.
If it is issued by a country not listed, you will not be permitted to drive in Korea.Copy version will not be accepted.
Driver licence requirement in Sri Lanka
All drivers must have held their driving licence for at least 2 years.
We strongly recommend you obtain an International Driving Licence (IDL) to drive in Sri Lanka.
For customers holding an IDL this must be endorsed by the Sri Lankan Automobile Association (AA).
Copy version will not be accepted.
What type of driver licence do I need?
You'll need a full driving licence, not a provisional (learner's) licence.
Copy version will not be accepted.When you hire a car abroad in some countries(eg. Japan,South Korea, Sri Lanka) you will need an International Driving Permit,
as well as your own driving licence.You can find the driver licence requirements of every car in terms and conditions.
What are the age requirements for hiring a car?
Each car hire company has its own age requirements, but most will rent to people between 25 and 70.
If you're 21-25, you are likely to have to pay a young driver fee. If you're 65 or older, you may have to pay a senior driver fee.
What does an additional driver need?
If you want to add someone as an additional driver, they'll need to be with you when you go to pick up your car.
They'll need to show their driving licence, which they must have held for at least one or two years.If you can't take them with you when you pick the car up,
you can take them back to the counter and add them later on. The car hire company will charge you for the additional driver for the whole time that you have the car.
The rules about the main driver also apply to any additional drivers. So,
if your additional driver is under 30 or over 65, please check your car's terms and conditions.
What do I need to take to collect the car?
The main driver needs three things (all held in their own name):
1. A credit card with enough credit to cover the deposit for the car.
2. Full driving licence, that they’ve held for at least two years.
3. Rental Voucher.
Additional drivers will need their full driving licence.
You’ll pay for any additional drivers and extra equipment when you arrive to pick up the car – so it’s worth bearing those costs in mind when thinking about your credit card.
What is an excess?
The excess is the amount you’re liable for if the car is damaged (when it’s covered under Collision Damage Waiver) or stolen (when it’s covered under Theft Protection).
You can find the details of the excess amounts for your booking in the terms and conditions and on your rental voucher.
What is Theft Protection or TP?
Theft Protection is a type of cover for hire cars. It limits the driver’s liability if the rental car is stolen. This means that the hire car company will not charge you the whole cost if the car gets stolen while you have it.
There is almost always an excess, which means you will pay the first part of any repair or replacement costs.
The specifics of what Theft Protection includes depends on the car hire company and where you hire the car. Theft Protection only works if you stick to the terms of the rental agreement (which you’ll sign when you collect the car). This means that if (for example) you leave the car unlocked and it is stolen, you will be liable for the whole cost of repair or replacement, not just an excess.
What is Collision Damage Waiver or CDW?
Collision Damage Waiver is a type of cover for hire cars. It limits the driver’s liability if the rental car is damaged. This means that the hire car company will not charge you the whole cost if the car gets damaged while you have it.
There is almost always an excess, which means you will pay the first part of any repair costs. The specifics of what Collision Damage Waiver includes depends on the car hire company and where you hire the car.
But it does not usually include windscreens, tyres, undercarriage, replacement locks, replacement keys and towing charges. This means that if these parts of the car are damaged, or you are towed, you will be liable for the whole cost, not just an excess.
Also Collision Damage Waiver only works if you stick to the terms of the rental agreement (which you’ll sign when you collect the car). This means that if (for example) you drive drunk or park somewhere risky and the car is damaged, you will be liable for the whole cost of repair, not just an excess.
Where can I find out about my rental car's insurance or cover?
Any cover that comes as standard is provided by the car hire company. You’ll find the details of this cover in the rental agreement you’ll sign when you pick up the car.
What is Personal Accident Insurance or PAI?
This optional insurance (paid for at the agency) covers any bodily and material harm to the passengers and driver via a lump sum.
What fuel/refuel policy does my car have?
We show you each car's fuel policy when you're booking a car. Most cars have a 'Full to Full' fuel policy, which we recommend. But there are other policies as well.
- Full to Full - The fuel tank will be full or partly full when you pick your car up. Right before you drop the car off, just replace the fuel you've used, or the car hire company will charge you to refill it.
- Pre-Purchase - The fuel tank will be full or partly full when you pick your car up. You will not be refunded for any fuel left in the tank when you drop it off.
- Pre-Purchase (Refund) - The fuel tank will be full or partly full when you pick your car up. You will be refunded for any fuel left in the tank when you drop it off.
- Pre-Purchase (Partial Refund) - The fuel tank will be full or partly full when you pick your car up. You will be refunded for any fuel left in the tank when you drop it off - minus a 'fuel service charge'.
- Free Tank - The fuel tank will be full when you pick your car up. There will be no additional charge for this, as the rental price includes the cost of the fuel.
What fuel does my car take?
If the counter staff don't make it clear when you pick your car up, just ask them.
There may also be a sign inside the petrol cap.
Car hire companies change their cars all the time, so we can't guarantee which type of fuel your car will take.
What is a fuel policy?
The fuel policy for your rental explains how you will pay for fuel for your hire car, and whether you need to fill the tank before you return the car.
You can see each car’s fuel policy clearly by its description. Most cars come with a 'Full to Full' fuel policy, which is the best value option. The tank will be full when you collect the car, and you return it full.
Can I change the fuel policy?
Unfortunately this is not possible as the car rental agents determine their fuel policy individually.
What payment methods are accepted?
You can book your car with us using most credit cards. We’ll let you know what we accept while you’re booking.
But it’s important for us to let you know that the main driver will need a credit card with them to pick up the car. This is because the hire car company need to put a deposit on the main driver’s credit card.
You can pay for your rental on our site however suits you best – you don’t have to use the same card to book your rental car and pay the deposit.
What currency do I use to pay for the car?
The currency you pay in depends on where you are when you make your booking.
So if you're in the US, for example, you'll pay in US Dollars; if you're in Spain, you'll pay in Euros.
Why was my payment declined?
It might be because we had a problem communicating with your card provider, or because there is an issue with your card, or because you made a mistake when you were entering the details.
You could try again using a different card, or contact your card provider to check everything is working.
What if I haven't received any confirmation for my booking?
We confirm most bookings straight away, and almost all within 48 hours. If we haven’t confirmed your booking within 48 hours, we will then contact you to explain why.
You can check the status of you booking after your booking has been confirmed at 'Manage booking'.
What additional charges could apply?
Please note that each car rental agent has its own policy on additional charges which will be clearly stated in the rental conditions at the time of booking.
Generally, additional charges may be applied for: out-of-hours pick-up/drop-off, border crossing, one-way rentals, young drivers or senior drivers and winter tyres. Any additional charges will need to be paid directly at the rental desk in the local currency.
Are there any cross-border charges?
The car rental agent may choose to charge you for cross-border travel. Any fees will need to be paid at the rental desk in local currency. We will state whether cross-border travel is allowed and in which countries at the time of booking. You’ll find the cross-border policy in the terms and conditions of the car and on your rental voucher.
Are there additional charges for mileage?
This depends on the car rental agent. We will state whether unlimited mileage is included in the price or not at the time of booking.
Are there extra charges for late pick-up or drop-off?
If you wish to pick-up or return your car outside the normal rental desk office hours, the car rental agent may choose to charge an extra ‘out-of-hours fee’. We will clearly mention any additional charges at the time of booking.
Are there extra charges for drop-off at a different location?
Yes, in most cases the car rental agent will charge an extra fee if you wish to return the vehicle at a different location. We will clearly state whether the one-way fee is included in the rental price or what additional cost may arise at the time of booking.
Which optional extras are available?
The availability of optional extras depends on the car rental agent and even if they are booked online they are not guaranteed. The following extras can be booked online:
- Booster seat / Child toddler seat / Infant child seat
- GPS - Satellite Navigational System
- Ski Rack
- Snow Chain Set
- Snow Tyres
- Luggage / Roof Rack
Please note that most of the optional extras are not included in the rental price and can be purchased at the time of booking or at the rental desk.
When will I be charged for optional extras?
For optional extras that you select as part of your booking, you will be charged by the car hire companies when collecting your car. Payment will be in the local currency. The cost of optional extras is not reflected in the online price.
Where can I reserve an optional extras?
Some optional extras can be purchased online at the time of booking and some can only be purchased at the rental desk. To guarantee availability, always purchase the desired optional extra online where possible.
What is the cancellation policy?
You will receive a full refund as long as you cancel the booking before pickup.
If you cancel AFTER your rental is due to start, you will receive no refund. If you do not pick up the car (usually called a 'no-show'), you will receive no refund.
Car hire companies call it a ‘no-show’ when you do not pick the car up because (for example): You do not arrive at the arranged date and time, you do not have the right documents, or you’re not eligible for the rental, or the main driver does not have a credit card with enough credit for the deposit.
Some car hire companies may have their own cancellation policy, which you'll find in the terms & conditions of your booking.
What is the no-show policy?
What is a no-show? A ‘no-show’ occurs for the following reasons:
1. You didn't inform us about your cancellation prior to your pick-up time.
2. You failed to pick up the car at the arranged time and date.
3. You failed to provide the documentation that’s required to pick up the car.
4. You failed to provide a credit card in the main driver’s name with enough available funds on it.
In the event of any of the above, no refunds will be made to you. The car hire company reserves the right to refuse a car to any customer who fails to arrive on time with all necessary documentations and a credit card with enough available funds for the car’s security deposit. In such cases, unless the car hire has been cancelled in advance, the customer will not be entitled to a refund.
How do I cancel my booking?
To cancel your booking, go to 'Manage booking', enter your details and cancel your booking.
Can I amend my booking?
If you have already picked up the vehicle, it is necessary to contact the location directly. Their telephone number is on your rental contract.
If you have not yet picked up the vehicle, it may be necessary to cancel and rebook. Any change to your reservation may result in a rate change.
What happens if my flight is delayed or cancelled?
If you added your flight details to your booking, the car hire company will be able to track your flight and may hold the car for you for up to an hour.
If your flight is delayed and you did not add your flight details to your booking, please contact us as soon as possible.
Flight delays and cancellations are out of the control, you will get a full refund for your bookings.
EasyRentCars requires the official documentations from Airlines to prove the delay or cancellation.
What should I do when I get to my car?
1. Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the car hire company agent to mark it on your rental agreement. Take pictures so you can be confident about what the car was like to start with.
2. Check what fuel it takes
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.
3. Look at the dashboard
Rental car fuel is usually provided on a ‘full to full’ basis, which means you start with a full tank and you return the car with a full tank. Turn the key to check the tank is full (and the headlights work).
4. Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.
5. Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.
6. Look out for a petrol station
When you’re heading off, look out for a petrol station. It'll save any last-minute stress about filling the car up before you take it back.
My rental car was in a bad condition at pick-up, what should I do?
If the reserved vehicle is in a bad condition at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent.
My rental car was damaged at pick-up, what should I do?
We highly recommend that you thoroughly check the car for any imperfections at time of pick up and notify the car rental supplier of any issues immediately.
If you notice that the reserved vehicle is damaged at pick-up, raise this issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us so we can try and arrange a suitable substitute with the car rental agent. Any damages on the car might affect your excess if not addressed before the rental.
Will I have to pay additional charges at the rental counter?
Yes, sometimes you will.
You’ll pay your car’s deposit and for any extras or additional drivers you’d like.
Other charges will depend on where you’re hiring, the age of the driver(s), and what your trip involves. Here are some examples of charges that can come up: Government rules and taxes, location charges, one way fee, fuel charge, credit card charge, winterisation, young driver, senior driver, out of hours, roadside assistance, mileage and cross-border fee.
Will I have to leave a deposit when I pick my car up?
Yes. At pick-up, the counter staff will need you to leave a deposit in case the car is damaged or stolen during your rental. The deposit amount will be temporarily blocked on / taken from the main driver’s credit / debit card and held for the duration of the rental.
As long as you bring the car back undamaged at the end of the rental, the money will be unblocked / returned within seven working days.
If your main driver’s card does not have enough available funds for the deposit, you may not be allowed to take the car – or the counter staff may insist you buy additional cover from them. This is standard practice with all car hire companies.
I reserved an optional extra but it was not available at pick-up - what should I do?
In the rare event that pre-booked optional extras are unavailable for collection at pick-up, please contact us and we will investigate the query on your behalf with the car hire agent.
What if I want to take the hire car to another country?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you’re planning to cross any borders during your trip, bear in mind:
1. You may have to pay more
There are often extra fees, taxes or additional cover you’ll pay at the car hire counter.
2. It may not be possible
Depending on where you’re hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we’ll talk you through your options.
What happens if I get a fine or a ticket during my booking?
You are responsible for any fines or tickets you get while you are renting the car, just as you would be in your own car. When you drop your car off, please let the car hire company know about any tickets or fines you've incurred.
Because driving and parking fines can take a while to come through, you may not be charged for some fines until after you have dropped off your car. The car hire company will let you know if you've incurred any fines you did not know about. They'll manage the fines and charge your credit card. They may also charge you an administration fee.
What should I do in case of an accident or any damage?
You must report any accident, damage or theft involving the hire vehicle directly to the car hire company within two working days. You must obtain a police report following an accident. If this is not possible, we recommnd that you go to the nearest police station to obtain one. For any theft, you must file a report within 48 hours. Failure to observe these formalities infers losing the benefit of additional coverage, unless you can prove that you were prevented from doing so.
Do I benefit from assistance in the event of the hire vehicle's breakdown?
Depending on the hire provider, 24/7 Assistance may be included in the price of the hire, or may be an additional option paid at time of pick-up.
In the event of a break down, you should inform the hire provider as soon as possible.
How can I contact EasyRentCars during my booking?
You can email us at any time at firstname.lastname@example.org and we will respond shortly.
How do I return the car?
Your voucher will show the car hire company's address and tell you how to drop your car off at the end of the trip. If you'd like more details, we recommend asking the counter staff when you pick your car up.
Your car will probably be checked over when you return it, or there may be a box to drop the keys in if there is no one available.
We recommend keeping any paperwork you are given.
How can I avoid additional charges when I drop off my car?
By returning the car on time, with the right amount of fuel and without any new damage or excessive dirt.
When you drop the car off, the car hire company could charge you for:
- a whole additional day if you return the car late
- refuelling, plus a charge for doing it
- having to clean the car if it’s extremely dirty
- new damage
Can I drop the car off later the drop-off time?
Once you've picked your car up, please contact the car hire company directly if you want to change your drop-off time. Some car hire companies offer an out-of-hours service in some locations, but will charge extra for it. Other car hire companies and locations aren’t able to offer an out-of-hours service.
If you return your vehicle one hour later than the schedule time stated on your voucher, you may incur the cost equivalent to one day's hire at the car hire company's valid rate, to which local taxes and agency insurance will be applied.
How do I get a proof of payment?
You will be provided with a rental receipt upon completion of your rental. If you need any additional information, you can contact the car rental company for a receipt.
What if I have queries after my rental is finished?
Please email us at email@example.com with your booking details and we will respond shortly.
Why have I been charged by the car hire company?
There are a few reasons why the car hire company might charge you direct.
When you pick up the car, you will pay the car hire company for additional drivers and extra equipment. If you choose to buy cover at the counter when you pick up the car, the hire car company will provide the cover and you will pay them direct.
After your hire, the car hire company may charge you for refuelling, parking tickets, fines or damage to the vehicle. They should list any charges on the paperwork they give you (although some fines and parking tickets might arrive later).
If you don’t understand the paperwork you’ve been given, or you’re not sure why you’ve been charged, please get in touch with us at firstname.lastname@example.org and we can take a look.