EASYRENTCARS CAR RENTAL REVIEWS

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!

Voiture neuve en très bon état sans souci. Le personnel à l'accueil était très froid voire agressif. Nous avons cherché longtemps le lieu pour prendre la voiture, aucune personne dehors mais tous à l'abri dans une voiture climatisée, on ne pouvait donc pas les trouver ...

They are a scam. Aweful service. Would not acknowledge my existing credit card insurance. Forced me to pay more money to get the car. Then upon return charged my credit card for damage that was pre existing. Will never rent through this service again.

Didn’t get car comparable with a Chevy Impala. We got a Toyota Camry. And it had right front end damage. The panel was loose! Not a comfortable ride.

I cancelled my reservation because Green Motion asked for a 120 EUR insurance fee and they said if this money is not paid, the basic insurance doesn't cover almost anything, including a damage on the car in a parking place. This money is far beyond the renting fees of the car.

No comment

No comment

Car was dirty inside and out. Thrifty contacted and have never replied. Counter staff not good.

Terrible customer service we were treated like imbeciles they should make sure they re train the agents on how to deal with paying customers

The staff at OK cars were helpful, friendly and very clear