Le véhicule (une Tesla modèle S) n'était pas rechargé entièrement : Charge à 70% au lieu de 100%.
Un pneu était crevé : le voyant de sécurité s'est allumé moins de 5 miles après notre départ de l'agence de location (aèroport d'Edimbourg).
La ceinture de sécurité côté passager fonctionnait mal....
Bref, j'ai perdu une demi journée de mes vacances pour ramener le véhicule à l'agence pour qu'il soit échangé par un autre.
Ils n’ont pas respecté le prix,ils n’ont rien voulu savoir même si j’avaIs la preuve.Je ne recommanderai jamais Right cars a personne et jamais je ne louerai chez Right cars.Ils n’ont jamais voulu prendre mon assurances du Québec ils ne voulaient rien savoir.Et je n’etait Pas le seul,à l’autre guichet c’eta Le même cas.
I was told on arrival that my card wasn't valid and I'd have to provide a €300 cash deposit along with a €180 admin charge. The car provided was not the one I ordered on the website but was a high mileage wreck with lots of scratches and dents. The air con didn't work and more worryingly the brake fluid light kept coming on. On returning the car the staff weren't interested in my complaints.
Shady. The owner of the Rayyan agency initially asked for cash for the remaining balance. I kept on offering my credit card and he said he didn’t bring his machine.
Upon returning the card, i paid the remaining balance and there was a dent on the car for which i had insurance. He denied that saying he needs a police report for him to claim insurance and asked for cash again. His body language of dealing with his customers was very unprofessional and i wouldn’t recommend him to anyone else for sure. Stay away.
The car was good. After being driven to pick up location. It took 4 hours to get the car. This is unacceptable it was 32 C outside, not a place to sit down or a place to get a bottle of water
“Le véhicule était agréable. Les lieux de prise en compte et de retrait sont mal repérés. ”
About Budget:6.7/10
texte affichage GPS très petit. Pas de signalétique loueurs lorsque l'on arrive à Lille-Flandres.
Difficulté à retrouver le lieu de retour véhicule. La signalétique ne fait pas très professionnelle (documents plastifiés et collés au mur et notice explicative très brouillon, pas digne d'une enseigne de loueur international).
Brilliant Service Flight delayed 7 hours still able to pick up car at 2am with no fuss (although 25 euro out of hours cost - which will get easy jet to refund). Would 100% use them again. No extra cost's like most others try too.
About Easyrentcars:10.0/10
Would use again liked the price quoted was price paid not hidden extras charged on arrival.
Christophe
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