“Отличная прокатная компания. Удобный сервис аренды, но, к сожалению, без русскоязычной поддержки ”
About RENTMOTORS:10.0/10
Компания RENTMOTORS превзошла ожидания. Такого быстрого, удобного, доброжелательного, даже какого-то теплого обслуживания не встречала давно. Машинка соответствовала заявленной, 2019 года выпуска - никаких вопросов. В силу разных обстоятельств потребовалось связываться с сотрудниками - очень просто, быстро и удобно. Спасибо компании и лично представителям Дмитрию и Илье, обслуживавшим нас в Калининградском аэропорту.
First after going up to 4th floor a little sign at the counter said go to first floor . Went down to first for to find a huge line with only a few reps at the counter . After a hour in line and not getting close to the counter we gave up did not have 3 hours to wait for a car . Never again wound I consider fox or easy .
“would rent form you again but dont know if i would try advantage again”
About Advantage:10.0/10
no person at check in. had to flag down another employee to find checkin. but not around so person decided to take car in.
i did not like them charging deposit when renting. thrifty would just put a hold for deposit. i still have not got back my deposit!!!!!!!!
Staff tired my card my bank did not allow the payment. I called my bank they said i can try again they will authorise it now, but staff at counter said he can not do it for next 24 hrs as this is system restriction of Dollar that it will not allow the same card to be used till 24hrs are lapsed. He advised to get a car from next counter. I was waiting and he went off duty during this time I went to the counter and next person processed and used the same card. the first person did not even try again despite my frequent requests.
A male attendant at collection, challenged my booking done via yourselves and in disagreement with my understanding of the terms and conditions was extremely rude.
He SWORE at me in French on several occasions, assuming I could not understand him as the conversation was being held in English.
A female colleague took over and sorted everything ou for me on this occasion.
The could not give me the Citroen C4 that I had requested.
The return of the vehicle was very smooth.
Виктория Фастовец
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