Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.
My experience was absolutely amazing.
The stuff were extremely polite and very knowledgeable. Although my plane landed earlier than scheduled, the guy was waiting for me at the airport.
He picked me up from there and took me to the office. Explained the whole process in details, and came out with me and pointed out any minor scratches that the car had.
They also upgraded my car free of charge.
Boris Wong
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