The car was good enough for our short trip to Paris. Pick-up and drop-off times were okay, although they could be bit faster. We didn't have any problem during the rental period.
I prefer to pick-up a vehicle full and return it full. Returning empty cost me an additional 15 Euros so I wouldn't run out of gas...
I drove on the toll roads in Turkey, but was advised that there would be no charge. I am still puzzled, but haven't received any toll bills.
About Easyrentcars:10.0/10
Your price was better than the competition and I would have been surprised it was to improve.
I drove from Adana to Istanbul and there was no one-way drop off charge
Although the shuttle pick-up arrangements were there but pick-up wait times varied due a breakdown of their shuttle bus but a minivan was made available added to ongoing construction delays on 427 and related roads. The staff was very courteous and helpful and made up for the whole delay. I ordered for an intermediate which was provided but they also offered a Jeep instead which I had politely refused. The drop-off experience was also smooth. Once again, all staff members are very supportive and courteous. Full marks to Routes team, we shall use them again.
Apex was reluctant to deal direct with me since I had booked through a 3rd party. Several phone calls were made to adjust my pick-up time.
The woman at the pick-up counter suggested that it's not convenient to book through a 3rd party and we should have booked direct.
About Easyrentcars:10.0/10
Phone call made to adjust the pick up time to Easyrentcars was pleasant and the agent went above and beyond with a phone call back so I didn't wait on hold for a long time waiting for a result from Apex.
The staff is nice, location very easy to find out and office time is so good. We get the upsized that bigger than the booking type the so insurance quite expensive shold be reserved earlier.
About Easyrentcars:9.0/10
The custommer service very quickly responded and can solved the ploblem as well.
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