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CAR RENTAL REVIEWS ON EUROPCAR AT MELBOURNE AIRPORT, MEL

Average rating on Europcar at Melbourne Airport: 8.7 /10

Cheng Li

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Medium SUV | Mitsubishi ASX or similar
“Good rental experience”
About Europcar: 10.0 /10
Service fast and nicely. The car is in a good condition.
About Easyrentcars: 10.0 /10
Good experience.
Reviewed: Nov 12, 2019

R.Nat su ki

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Small SUV | BMW X5 or similar
About Europcar: 10.0 /10
very nice
About Easyrentcars: 10.0 /10
Reviewed: Nov 7, 2019

A.Abdul Razak

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Medium SUV | Subaru Forester or similar
“Smooth and efficient”
About Europcar: 9.3 /10
We did not receive the car that we booked for which was the subaru forester. Instead we got a kia sportage which we could have easily booked for lesser price. Other than that, everything went without a hitch
About Easyrentcars: 10.0 /10
Excellent customer service. Helped me when i needed to retimed my pick up.
Reviewed: Oct 13, 2019

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Full Size | Holden Commodore or similar
“Great deal”
About Europcar: 10.0 /10
Europcar is best amongst all car rental companies
About Easyrentcars: 10.0 /10
Best deals
Reviewed: Sep 15, 2019

P.Tunley

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Small SUV | Nissan X-Trail or similar
“How to Ruin your Holiday; 101 - First Step, book through Europcar, Melbourne Airport”
About Europcar: 5.0 /10
The pick up process was disgusting. 45 minutes in line after having booked is a disgrace and meant we had to cancel booked activities in Melbourne City. Why I had to stand in line while people who had not booked ummed and ahhed over choices or had to have every said twice due to language barriers is beyond me. Why I had to write on scrap pieces of paper which were then scanned or give details that I had entered under my booking was also staggering. My past rental experiences at all other large airports in Australia have taken 10 to 15 minutes. It was unbelievable. I happened to see the manager in the car park and asked her how this could be, she suggested I join the loyalty programme, nothing about how they can sort the issue inside that was going on. When I suggested having a separate desk for people who had not booked she said this had been tried and did not work as they got served faster thasn those who had booked in the end. How the hell does that happen. There were 5 staff working, if you make just 1 line for those who have not booked then it must become faster for the people who have booked with four people serving them. If there is no one in the non-booked line then that person can also serve a booked person. Where is the reward for booking ahead. This was a monumental clusterfuck that affected the whole day for a group of visitors who had one day to spend in Melbourne. One of the group had to cancel seeing his sister for lunch who he had not seen in 5 years as we had other booked activities to get to. I would not be writing this if this was the way it is in Australia but past experience means I know it isn't and something was wrong with this company office. Further we did not get a Nissan X Trail as requested, we have had the X Trail twice before, and I am aware how that is never guaranteed the Subaru Forrester was nothing on the X Trail. A real disappointment and will not be using Europcar again.
About Easyrentcars: 8.0 /10
All good
Reviewed: Sep 11, 2019

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Medium SUV | Hyundai Tucson or similar
“Adventure”
About Europcar: 7.3 /10
The car was perfect for prepose
About Easyrentcars: 8.0 /10
Easy process
Reviewed: Sep 10, 2019

Y.LIM

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Economy | Kia Rio or similar
About Europcar: 7.0 /10
Unclear on how to drop off the car.
About Easyrentcars: 7.0 /10
Reviewed: Sep 7, 2019

Ade

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Medium SUV | Mitsubishi ASX or similar
“Briliant”
About Europcar: 10.0 /10
Counter staff is very helpful. Also the car is Great! I got brand new KIA Sportage with cheap price
About Easyrentcars: 10.0 /10
Booking is easy, information of rental is very complete
Reviewed: Aug 28, 2019

N.O'Hagan

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Medium SUV | Mitsubishi ASX or similar
“Europcar are great the deposit of only $100 is great. The car I picked up too big for one person.”
About Europcar: 8.7 /10
Car was too big for one person also the brand of car was very thirsty in relation petrol and not very eco friendly
About Easyrentcars: 10.0 /10
Reviewed: Sep 9, 2019

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Medium SUV | Toyota RAV4 or similar
“Average.”
About Europcar: 9.0 /10
Europcar has different car classes as advertised on easyrentcar. I booked a RAV4 but Europcar would not give me one for the price. They would only give me a Mitsubishi ASX. Had to pay 2x the advertised price for the correct size and class vehicle. Not happy at all. Get this fixed.
About Easyrentcars: 10.0 /10
Great booking experience, no fuss.
Reviewed: Nov 7, 2019
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