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CAR RENTAL REVIEWS ON BUDGET AT QUEENSTOWN AIRPORT, ZQN

Average rating on Budget at Queenstown Airport: 8.6 /10

R.Larpchivasit

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Intermediate SUV | Toyota Rav4 or similar
“Excellent”
About Budget: 10.0 /10
Like: New car.
Reviewed: Sep 13, 2018

J.RINCON ROMERO

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Medium SUV | Toyota Highlander or similar
“Terrible experience with Budget rental.”
About Budget: 5.7 /10
Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over. Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.
About Easyrentcars: 10.0 /10
Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.
Reviewed: Jan 9, 2020

Mai

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Medium SUV | Toyota RAV4 or similar
“全てスムーズ”
About Budget: 10.0 /10
丁寧に説明してくれました。貸出しも返却もとてもスムーズでした。 車両もキレイで快適でした。 やっぱり少し高くても空港内で完結する方が楽ですね!
About Easyrentcars: 10.0 /10
初めて使いましたが、使いやすくちゃんと予約出来てました。 また使いたい
Reviewed: Aug 21, 2019
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