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EXPRESS CAR RENTAL REVIEWS

Learn What Real EasyRentCars Customers Say About Your Car Rental Company

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Compact | Opel Astra or similar
About EXPRESS: 10.0 /10
Great company
About Easyrentcars: 10.0 /10
Reviewed: Sep 12, 2019

Happy customer

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Luxury | Infiniti Q50 or similar
About EXPRESS: 9.3 /10
Easy and quick but since I have u.s license and i didn't have international license they refused to give me insurance coverage but besides for that it was great
About Easyrentcars: 10.0 /10
Nice and easy website good promotions that actually work
Reviewed: Aug 22, 2019

P.Tuliszka

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Luxury | Infiniti Q50 or similar
“Audi A4 tdi, automat ”
About EXPRESS: 9.0 /10
Dostałem Audi A4 tdi
About Easyrentcars: 8.0 /10
Reviewed: Jun 21, 2019

J.Romanowski

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Luxury | Infiniti Q50 or similar
“We have refuse rent a car provided to us for safety reson.We end up rent a car from different compan”
About EXPRESS: 2.0 /10
The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km
Reviewed: May 13, 2019

O.Wenczel

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Intermediate SUV | Renault Duster or similar
“We had a car breakdown but the staff is excellent”
About EXPRESS: 9.0 /10
Like: I liked that the staff communicates very well with us over the phone and they also were flexible when we tried to find a mechanic ourselves. Apart from the gear issue the car was really good
Dislike: All well
Reviewed: Aug 10, 2018

Zac Campbell

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Compact | Opel Astra or similar
“Great rental, great price and happy with use”
About EXPRESS: 8.3 /10
I found it hard to find where to return but this is the same for all cars in Krakow
About Easyrentcars: 10.0 /10
Reviewed: Sep 23, 2019

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Luxury | Infiniti Q50 or similar
“Great service. Will use it again! ”
About EXPRESS: 10.0 /10
Great car, very clean, smooth driving and just what I needed.
About Easyrentcars: 10.0 /10
Great and easy process !
Reviewed: Aug 27, 2019

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