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CAR RENTAL REVIEWS ON ACE AT TORONTO AIRPORT, YYZ

Average rating on ACE at Toronto Airport: 7.9 /10

S.Smith

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Medium SUV | Toyota RAV4 or similar
About ACE: 10.0 /10
The customer service rep who helped me, Nicole, was INCREDIBLE. She deserves a raise. :)
About Easyrentcars: 8.0 /10
Reviewed: Aug 8, 2019

David B.

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Medium SUV | Toyota RAV4 or similar
“Ace are Liars”
About ACE: 4.3 /10
They were terrible. I reserved an Toyota RAV4 for the snow storm coming to Toronto. When I got there they said they had no SUV’s even though there was one sitting in their driveway. “That’s for someone else”, they said. Garbage.
Reviewed: Mar 2, 2019

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Large SUV | Hyundai Santa Fe 7 Seats or similar
“Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV ”
About ACE: 8.0 /10
Horrible service from Tabitha at the Mississauga airport location. We pre booked a seven seater SUV and when we got there at 8:00am she told us there were no cars and we have to wait (but didn't give us any estimated time). Two hours later a van came and we asked for that one, she said no as we PRE-ORDERED a Santa Fe. On the confirmation it says you will get the santa fe or something SIMILAR. Finally we asked to speak to the manager on duty and got the van, ZERO communication amongst the staff and Tabitha's customer service was the worst we have EVER experienced, she should not be a face of Discount customer service or any customer service for that matter. Following this 2.5 hour horrible waiting experience, we had to ask to be comped for our waiting time and asked her to wave the extra KM fee and she made a big deal over this. We paid $50 to have the van delivered in Toronto and the Jarvis location called us on our drive back to the city and said we need to have the van there by 4:00 pm although TABITHA wrote down delivery 8:00 pm, they then wanted us to take it back to the airport location or they would charge us an extra night for having it. Eventually, we got approval from the manager again and on the Tuesday dropped it off.
Reviewed: Aug 8, 2019

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Large SUV | Hyundai Santa Fe 7 Seats or similar
About ACE: 9.3 /10
Assurance Carte Gold pas prise en compte, obligation de souscrire assurance loueur
About Easyrentcars: 8.0 /10
Reviewed: Aug 21, 2019
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