PAYLESS CAR RENTAL REVIEWS

Car had stains on every seat, filthy. At pickup the woman was great!!!

Everything went well.

Perfect staff and easy pick up!

All went well but i wasn't aware you'd charge a set fee for gasoline . I thought you'd charge me a couple of gallons to top off tank. I filled it the day before and used a couple of gallons. I noticed a 30 plus fee for gas service. Not happy with that.

Again gas fee wasn't explained.

The counter staff was very helpful and very easy to work with. I will choose this company again because of the gals at the front counter. The car was a bit difficult to find and when I did, the interior of the vehicle was not clean. The windows were so filthy that a gentleman from Payless attempted to clean them and they still looked bad. The inside smell of the car was very odd and not very nice as well. There had been several scratches on the vehicle that had been noted before I drove with it and there were cigarette burns in the drivers seat. Not cool. They said that there was nothing they could do to help me. So I reluctantly drove off for my trip.

Easyrentcars was easy to work with. I wish the price had dropped down! I did however get a AARP discount at the Payless counter. I would have liked to have known about that as an option upfront.

Took too long to get the car. Person kept trying to upsell me a vehicle I didn’t need for just 2 people.

Easy to book on line.

Excellent staff. Took care of an issue immediately. IAH airport.

Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

The process was simple. Possible consider a separate line for customers who have already made and have confirmed reservations. I waited 20 minutes for a person without reservations to be helped.

Counter service was great from the one woman -- but she was the ONLY one, so a 15-minute wait.

Very easy!

Payless is OK !