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Very smooth transactions and knowledgeable staff

About Europcar: 10.0 /10
Like: Staff are great and vehicle was great
Dislike: Nothing
Reviewed: Dec 2, 2017
Mini Van | Toyota Innova or similar

Relevant Reviews on Europcar KUALA LUMPUR INTERNATIONAL AIRPORT

Kh@i

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Economy | Proton Saga or similar
“Easy and Efficient”
About Europcar: 10.0 /10
Car was ready for me when I arrived and the staff was very professional. Delayed was caused by the card limit on my debit card.
About Easyrentcars: 10.0 /10
Very straightforward to book. Only portion that wasn't clear was on after choosing partial payment, realised that using debit card could cause an inconvenience. Else, very efficient website with good bargains.
Reviewed: Aug 8, 2019

S.Wong

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Compact | Nissan Almera or similar
About Europcar: 7.3 /10
The staff doesn’t speak much English and the car was unwashed and dirty.
About Easyrentcars: 10.0 /10
Reviewed: Jul 7, 2019

P.Pattaratalwanich

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Compact | Proton Persona or similar
“The worst!!”
About Europcar: 2.0 /10
1. Car smell likes old rug with sweat smell 2. Tires are different between front and back which is Continental and Ling Long. Also, tires are out of date should be replaced which almost kill us as it couldn’t hold on the road when it’s raining. Importantly, I checked their pressures. The left front was 26 which is lower than usual 31 and right front was 40 which is higher than usual 31. 3. The functions of the car is very poor. The side mirror is manual adjustment which is very old fashioned for 20 years ago. Even my first car is electrical adjustment. Air conditioner couldn’t changed the temperature. I tried to set the temperature to 30 celsius degrees. It turned out to be cool mist and temperature still 20 celsius degrees. 4. No ABS which is very crucial as I drove to Cameron Highlands and Genting Highlands which have many steep turns. This car almost killed us when I drove back. There were many steep ramps and I lost in control with the wheels. Brakes were locked. I had to used the hand brake. The car almost fell from the road and dropped from mountain clip. The car was on the opposite side of the road almost be hit by the car from the other lane. Luckily, they saw my car was not in control and they stopped in time. 5. No remote key . 6. I couldn’t start the car more than 10 times It’s very scary as i was on mountain. 7. When I turn, the car had noise sound like broken shock. 8. Window wipers were in wrong place. Poor visibility and wipers were broken. After it wiped u can see that the water still left on the window. 9. When I drove the car on the straight road, i found that the car was always go right. 10. The steering wheel is very heavy likes it’s not a power steering wheel. I asked to chang the car when picked up but the officer said that no car at all which was not true as I saw many car in that parking lot. I never encountered with the poor car like this car before in my 15 years experience of driving.
Reviewed: May 26, 2019
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