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Excellent service.

About Europcar: 8.6 /10
Like: Friendly and helpful staff with excellent service attitude.
Reviewed: Nov 2, 2017
Mini | Perodua Myvi or similar

Relevant Reviews on Europcar KUALA LUMPUR INTL AIRPORT 2


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Compact | Proton Persona or similar
“Will book through Easyrentcars.com again but won't rent from Europcar anymore”
About Europcar: 7.0 /10
Booked for pick up at 12 midnight KLIA2. Staff passed me 2 pages of their list of bookings and asked me to find my own name. Couldn't find my booking on the 5Dec and 6Dec list. Staff then took my E-voucher and checked in the office. Came back 5 minutes later for my IC and license. Back again another 5 minutes later with documents in hand for registration. Hand gestures were not friendly. Kinda threw my IC and license back on the counter to me. Did not explain anything on the documents and just asked me to sign at the crossed areas. After done with deposit, staff guided us towards car park to retrieve vehicle. Car was full of scratches. Interior is dirty as well. Cup holder has biscuit crumbs and hair. There's a constant sound of metal rattling in the boot during drive. Whole process of picking up the car was done without a smile from the staff. Was determined to never rent from Europcar again. However, the staff at KLIA1 during drop off was very kind. Triple checked if we've taken all our belongings from the car before leaving.
About Easyrentcars: 10.0 /10
Booking process on Easyrentcars.com was a breeze. Easy navigation through the website and no hidden fees. Flexible cancellation process too (had a change of drop off timing).
Reviewed: Dec 9, 2019


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Economy | Proton Saga or similar
About Europcar: 5.3 /10
The driver seat was tilted and uncomfortable, eventually giving me back pain. No shuttle to the terminal us a big obstacle. I was almost late to my flight. Return address was not clear!!!
Reviewed: Aug 22, 2019

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Compact | Nissan Almera or similar
“Overall quite good”
About Europcar: 6.3 /10
Location of counter was extremely hard to find even though staff were extremely helpful.
Reviewed: Jul 16, 2019
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