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Quick pick up and drop off, nice clean and new car. Highly recommend.

About Firefly: 10.0 /10
Great service, nice clean car, easy process.
About Easyrentcars: 10.0 /10
Happy with the car and service, will use easyrentcars again.
Reviewed: May 31, 2019
Economy | Skoda Fabia 2doors or similar

Relevant Reviews on Firefly in Australia

K.Hunt

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Large SUV | Toyota Kluger 7 Seats or similar
“Rude staff”
About Firefly: 7.0 /10
The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.
About Easyrentcars: 8.0 /10
Reviewed: Oct 14, 2019

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Intermediate | Toyota Corolla or similar
About Firefly: 8.0 /10
Absolutely terrible after service care. I was almost charged for damage I did not caused. It took me heaps of effort to prove the damage was there before I rented the car, + get back my deposit after it was confirmed I wasn`t responsible for the damage. No one bothered to apologise. I used Hertz/Firefly before and was happy with the service. After this experience, I am not renting with them again.
About Easyrentcars: 10.0 /10
Reviewed: Mar 20, 2019

R.Jackson

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Intermediate | Toyota Corolla or similar
“Happy ”
About Firefly: 10.0 /10
Like: Free upgrade Good customer service Explained everything well No hassles Very quick
Reviewed: Dec 1, 2017
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