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car was shabby, scratches all over. not clean. I was charged for a scratch that was there before

About Drive On Holidays: 5.0 /10
please have picture of the car ready showing all damaged (and not damaged) places at the time of rental. The underage boy who was checking the car wasn't taking pictures at the time or rental, only scrapping some marks on printed paper which then was presented as a proof, although both sides were marked I was said that one of the scratches was new. I didn't have time or energy to argue, but I'm not going to use your agency or recommend it to anyone to use it.
About Easyrentcars: 10.0 /10
Reviewed: May 24, 2019
Convertible | BMW 4 Series Cabrio Model Guaranteed

Relevant Reviews on Drive On Holidays Lisbon Airport

R.Yapp

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Compact | Volkswagen Golf or similar
“SCAM ”
About Drive On Holidays: 4.3 /10
The cost of the hire car was 125% greater than the booked amount agreed with full insurance. This was due to the rental company demanding Euro1900 deposit or Euro 242 for new insurance on top off the insurance booked. This is a complete SCAM and will be reported to the Portuguese customer complaints bureau.
Reviewed: Jul 10, 2019

C.da Silva

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Economy | Volkswagen Polo or similar
About Drive On Holidays: 7.0 /10
The customer services is great there. That is why I rented from them again this time. However, the car I was given this time was not is great shape. I had to return it after the first day because the engine light went on. Thankfully I was close by to return it and they were great at helping me switch vehicles.
About Easyrentcars: 7.0 /10
Reviewed: Jun 20, 2019

F.Barbosa

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Small SUV | Audi Q2 Model Guaranteed
“not transparent, poor service, misleading”
About Drive On Holidays: 5.7 /10
Not happy at all with what happened. I was guaranteed audi Q2 and i got another vehicle. I booked a rental with 0 excess and was charged at the counter extra fees + 2100 euros as a deposit. We had to wait a long time for the shuttle from the airport to the pick up location, then even longer at the pickup location - lost 2 hours doing this.
Reviewed: May 29, 2019
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