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About PAYLESS: 8.6 /10
Dislike: Staff tried to replace vehicle with one I was not interested in (larger less efficient van) and took awhile to provide correct one
Reviewed: Mar 13, 2018
Intermediate | Toyota Corolla or similar

Relevant Reviews on PAYLESS in United States


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Medium SUV | Jeep Grand Cherokee or similar
“Will use easy car again but will never use payless again”
About PAYLESS: 5.7 /10
Did not get the car I rented. Huge wait time for unprepared vehicles. Drop off was equally messy.
About Easyrentcars: 8.0 /10
Reviewed: Jul 19, 2019


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Compact | Hyundai Accent or similar
“EasyRentCars was awesome and easy and you did a great job! We had a horrible PAYLESS...JARED”
About PAYLESS: 4.7 /10
It was 3am by the time we arrived and JARED made us feel very stupid. We went straight to the Payless counter which was not manned. JARED told us about needing to go through the line but there was not anyone in line to need to go through the maze so he made it sound like he was doing us a favor to come on over to the BUDGET counter where he could help us. He was rude, did not care at all about us and I personally just think he hated his job. He could NOT explain why the fee was more than the voucher I had from EasyRentCars.com. He challenged me on not wanting insurance and kept trying up sale us the whole time we were there for our rental. I am writing a letter to Payless about Jared so no worries there. It is just sad to be so tired and excited about being in Maui and have someone be so awful to you! He never said welcome to Maui or thank you for using Payless or anything. He was SO BAD! Our car was horrible but to be honest, for the price we paid, we did not care about all the dings and scary noises the car made. It served its purpose for what we needed it for. Jared on the other hand needs to get another job and get happy. So sad
About Easyrentcars: 10.0 /10
Being a first time APP user, we got a great discount and the app was super easy. I actually cancelled and rebooked a lot because I kept finding better deals and then the automatic decrease function if there was one was GREAT! Loved my experience with you and will use you again I promise!
Reviewed: Jun 7, 2019


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Intermediate | Toyota Corolla or similar
“very pleasant, liked having shuttle, quik & friendly”
About PAYLESS: 10.0 /10
Like: the color of the car, Was comfortable, gas mileage was good
Dislike: my bad, I drive a pickup in the Colorado Mtns. driving a small car in the city freaks me out. I almost reserved a pickup. Everything on your part was great
Reviewed: Sep 6, 2018
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