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Excellent customer service

About Hertz: 10.0 /10
Like: Very efficient and great customer service
Reviewed: Feb 20, 2018
Intermediate SUV | Toyota Rav4 or similar

Relevant Reviews on Hertz in Australia


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Intermediate | Toyota Corolla or similar
“Great, easy. Except the insurance ( which fortunately we didn’t need to call on), and SatNav”
About Hertz: 9.3 /10
Just concerned about the damage report. We were shown a drawing of vehicle with damage indicated, at the desk, but didnt have that drawing to compare with our own inspection in the car lot. As we didn’t damage the vehicle, just hoping their before & after audits are the same as we couldn’t reference the “before” report. Also, great that car had SatNav, but it would only work if destination address has a number preceding street name. It seems the airport has no street “number” so we weren’t able to use it to find our way back to the airport, which was stressful.
About Easyrentcars: 8.0 /10
Would rather have taken the premium insurance through Hertz as is sounds like it would have been a 3-party hassle if anything had happened. We didn’t realise Hertz would bill us & that we would have to bill you. Next time we’ll do the insurance through Hertz
Reviewed: Sep 8, 2019

C.Chee Kong

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Full Size Van | KIA Carnival or similar
“The car is spacious and fit with 8 peoples and 4 large baggages. Good car to travel with families. ”
About Hertz: 9.3 /10
Hertz just locate inside the terminal and very easy to find out. The staff is so friendly and able to help. Will go with Hertz again in my next trip.
About Easyrentcars: 10.0 /10
Love it. Easy to use and good price tag for many car options.
Reviewed: May 27, 2019


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Intermediate | Toyota Corolla or similar
“Excellent service at a great price!”
About Hertz: 9.8 /10
Like: Friendly efficient staff. Upgraded me to a larger car FOC. Clear simple instructions. Great location, 2 min walk to International terminal.
Dislike: I dropped the vehicle back when the office was closed and left keys in a secure box. It would have been nice to have received an email from Hertz confirming that they were happy with the return condition.
Reviewed: Nov 27, 2017
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