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Friendly and efficient

About Alamo: 8.4 /10
Like: Staff members great
Dislike: Upsell of CDW excess. Should have been included in first quote.
Reviewed: Sep 15, 2017
Full-Size Van | Ford Transit 9 Seats or similar

Relevant Reviews on Alamo HEATHROW AIRPORT

L.Lai

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Intermediate | Skoda Octavia or similar
“Disappointing downgrade. Poor value for money.”
About Alamo: 8.3 /10
The pick up and drop off were handled efficiently and there were no queues. The car I booked was an intermediate car but I was downgraded to a Nissan Juke, a subcompact Jeep that could only take one big bag in the boot and I had two large bags and an electric guitar plus two hand luggages. It was a disappointment to be downgraded but the Alamo agent wanted to charge me GBP 10 per day for an upgrade and there were no intermediate cars. I was offered either a Nissan Juke or a Vauxhall Astra, both of which were smaller than the car I booked. I am very disappointed and hope to receive a partial refund for this downgrade. There was a problem with the petrol gauge. I pumped petrol until it clicked off. When I drove off to return the car I noted that the petrol gauge was still one bar below full which is what it was when I pumped GBP 8.24 worth of petrol. So I drove back to the petrol station and it clicked off again after I pumped GBP 2.24 worth of petrol but I added a little more till GBP 2.40. The petrol gauge still showed one bar below full tank. I pumped another GBP 1.17 of petrol and it clicked off again but the gauge still showed one bar below full. So I just returned the car with the petrol gauge showing one bar below full which is what it showed before I topped her up the first time!!!!! There must be something wrong with the petrol gauge.
About Easyrentcars: 10.0 /10
It was very easy to book using the Easyrentcars App.
Reviewed: Nov 12, 2019

S.Lee

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Small SUV | Nissan X-Trail or similar
“Good experience overall”
About Alamo: 9.3 /10
It was easy to find the counter in the airport and get to the car. Counter staff at pick-up were helpful, efficient and informative. Car provided was as stated. Car return was quick and efficient. So far it has been a good experience.
About Easyrentcars: 8.0 /10
Booking website was user-friendly and easy though it would be helpful to include extra driver fee information
Reviewed: May 17, 2019

J.Ubalde

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Compact | Vauxhall Astra or similar
“Excellent”
About Alamo: 10.0 /10
Like: Hybrid
Dislike: Wish navigation system had been explained how to use.
Reviewed: Sep 25, 2018
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