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ZAGREB CAR RENTAL REVIEWS

Listen To Voices From Real EasyRentCars Customers In Your Destination

T.Zilic

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Compact | Kia Ceed or similar
“Great dealing with EasyRentCars but avoid offers from Goldcar.”
About GOLDCAR: 9.0 /10
Initially Offered me a lower class vehicle ( Peugeot c-élysées) which I refused. Then the Counter staff blamed the Spanish office for allocating that vehicle type. then I Had to demand goldcar find me a suitable vehicle They then offered me a beaten up and worn older model Kia Ceed. I was embarrassed by the condition of the car and had to wait from 10am to 3:45pm before they eventually provided me with a suitable vehicle. Knowing I had been waiting there from 10am the counter staff still made me wait in line on 3 separate lengthy occasions before they would serve me or follow up further on finding me a suitable vehicle the category I booked. On the 3rd visit to the counter I was told they were bringing me a new Ford Focus, however the counter staff member ended up upgrading and giving my car to the customer before me instead. When I asked why did he do that? The person replied ‘because we did have a vehicle in his category available’. But why then didn’t you offer me the same when I initially arrived to pick up my vehicle? He just shrugged his shoulders and apologised. Then out of embarrassment and in the end he offered me a higher category vehicle to get me eventually going. He could’ve done that at the very start and saved everyone a lot of time and headache.
About Easyrentcars: 9.0 /10
All good
Reviewed: Jul 15, 2019

Alan

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Mini | Citroen C1 2 Doors or similar
“GoldCar at Zagreb has moved off airport and very disorganized ”
About GOLDCAR: 6.0 /10
GoldCar at Zagreb has moved off airport and very disorganized. Was advertised as being in terminal but now requires shuttle. Short staffed so takes long time to pick up and drop off car. Very aggressive about insurance at pick up.
About Easyrentcars: 10.0 /10
Reviewed: Jul 6, 2019

S.Guedes

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Compact | Suzuki Baleno or similar
“Never again”
About ADDCAR RENTAL: 4.3 /10
I write you now to try to find whom am I suppose to send my complaint regarding my rental at Zagreb Airport branch. The main problem is that for a small scratch at the plastic rear bumper of the old and with foul smell Suzuki Baleno that was given to me at Zadar (*), the officer Bogdan charged me 375 euros!!! Just last May in Portugal my friend paid Hertz 290 euros for a new windshield at his Renault Clio, after a small stone dented it on the highway. Very unfortunate. My case is so much cheaper, I can’t believe AddCar decided to charge me almost 400 euros for a repair that cannot cost more than 50. I understand that my booking thru EasyCar was at a very special rate, but that was AddCar offer and it is not fair to try to get back some money by so high damage charge for a very little dent. Only a scratch, it did not even kneaded the car. For 32 days of rental, I paid 3.151,90 kunas (including cross border taxes). Today, for the dent, I paid 2.812,50 kunas. It is just not fair, sir... (*)The first car I got at Zagreb lasted only 4 days with us due to an elletronic malfunction, and had to be toed away. We lost a day of the vacations by the Zadar airport waiting for another car to arrive, and the one they gave us was this Blue Baleno in a very bad shape. All dented, dirty (although one hour of our waiting was supposed to be for the carwash) and smelling of sweat and cigarettes (the same odor with the first car, but in this case propagou because you staff of smokers uses the car and smoked in it just before renting it to me). Just after a few days the “new” car started to smell a little better, but by that time the clutch pedal was giving constant reason for concern, as it sometimes got stuck back and won’t come out when you are changing gears. Very dangerous, specially during overtakes. This problem was reported today to Bogdan as well, who attributed the indecent amount charged to my car due to a standard damage fee (75) plus the dent itself (300 euros!!!).
Reviewed: Jul 5, 2019

EUNSUNG LEE

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Compact | Volkswagen Golf or similar
About CARWIZ: 8.0 /10
I added full coverage insurance. But pickup center staff said no insurance was added. So I paid an extra fee. This is a big problem.
Reviewed: Jul 1, 2019

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Mini | Citroen C1 2 Doors or similar
“Long wait to get car. Only one staff working. No staff present at drop off. Had to wait 30-40 mins”
About Rhodium: 7.0 /10
Overall bad experience.
About Easyrentcars: 7.0 /10
Reviewed: Jun 13, 2019

J.Jurcevic

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Small SUV | Opel Crossland X or similar
“Excellent”
About Alamo: 10.0 /10
Everything was excellent.
About Easyrentcars: 10.0 /10
Excellent site for rent a car. Everything was as they promises at booking. I recommended this web site my friends for rent a car.
Reviewed: Jun 12, 2019

R.Clarke

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Mini | Toyota Aygo or similar
“An excellent Experience without hiccup. We would highly recommend Easyrentcars.com”
About Keddy by Europcar: 9.7 /10
The car that we received was new and gave excellent service without any issues at all. The ordering of the car was straight forward and welcome advice given throughout the ordering process to include all aspects of the car hire and requirements necessary for the country that we were driving through. At the collection point the staff were very helpful and gave information willingly to include help with our directions. Returning the car agin, was straight forward and quick. The car was checked and a clearance document signed in a matter of minutes and we were on our way. Again, the staff were very freindly and even helped us with our cases.
About Easyrentcars: 9.0 /10
As our first experience with Easyrentcars.com we found them very professional and very helpful with the information and advice that they provided. The car provided was excellent. It was new and totally free of set backs which made our trip so much more enjoyable and as such, the journey more comfortable and without anxiety.
Reviewed: May 29, 2019

A.Miloloza

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Medium SUV | Suzuki Vitara or similar
About ADDCAR RENTAL: 9.3 /10
Car was a bit smaller the booked but therefore it was a brandnew and I was the first tenant.
About Easyrentcars: 10.0 /10
Reviewed: May 4, 2019

Dariusz

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Economy | Opel Corsa or similar
“Very good cooperation.”
About GREEN MOTION: 8.3 /10
The car wasn't new, but in good condition. No problems in my trip. Air condition was effective. The service of green motion was very kind and helpful. I drop off the car very late, before 10 p.m.
About Easyrentcars: 10.0 /10
It is good booking platform. I recived all informations I need.
Reviewed: Apr 13, 2019

Brian B.

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Compact | Volkswagen Golf or similar
“Very good service”
About Ride Car: 9.8 /10
Like: I was very satisfied with the service I received. The car, an Opel Astra, was more spacious than I expected. We were easily able to fit five people in the car along with the luggage.
Dislike: I was told that we were going to get a station wagon, but instead received a sedan. I had my reservation to return the car at 22:00, but my contract was changed to 21:00. Had I not be able to show my reservation on the phone, it would have been counted as late.
Reviewed: Jul 4, 2018
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