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MELBOURNE CAR RENTAL REVIEWS

Listen To Voices From Real EasyRentCars Customers In Your Destination

F.Ferro del Valle

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Compact | Kia Cerato or similar
About Europcar: 6.7 /10
Car unusually old.
About Easyrentcars: 10.0 /10
Reviewed: Aug 21, 2019

S.M

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Intermediate | Toyota Corolla or similar
“Great pricing on vehicles but some investing in customer relation training is highly needed ”
About Firefly: 7.7 /10
The customer service at the counter of hertz was appalling to say the least by a staff member there when I questioned as to why I’m being charged a thousand dollars as a security deposit although on prior to picking the car I rang up and was told and confirmed it would be $100 when I asked to speak to the manager at the counter a woman by the name of Theresa jumped in to say she was the manager and couldn’t help and not even two minutes later a customer who was picking up a car walked back in complaining about why her vehicle is in an unclean state at the same time another gentleman walked in who worked for hertz and Theresa proceeded to ask him what she should do regarding the customer at desk complaining about the unclean vehicle at the time I knew I was lied to by Theresa that infact she wasn’t the manager on duty and had lied straight to my face and I then confirmed with the gentleman if he could clarify to me who the manager on duty is and proceeded to say it was him when I raised my issue about being lied to and about the security bond he then tells me that I don’t need to take the car if I don’t want the car gees what kind of customer service is that... then I caught Theresa writing nasty notes to the guy who was serving me and the minute she noticed I had picked up on what she was doing took the note flipped it over but it was to late as I had seen it and snapped a pic she was absolutely a horrible person to deal with no customer service whatsoever Even the gentleman that was actually serving me that was and processing my paperwork apologised to me on existing the car park he understood that how unprofessional it was for her to lie to me straight up to my face about her position His customer service was great and professional but felt like he could be intimidated by this Theresa lady I would seriously hate to work with a person of that nature Apart from the customer service received all was great but honestly I don’t think I would book again re herts
About Easyrentcars: 10.0 /10
Booking platform was awesome love the point system which helps in reducing costs it’s a win win situation for both customer and business
Reviewed: Aug 21, 2019

V.Lim

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Medium SUV | Mitsubishi Outlander or similar
“Counter staff was helpful & friendly.”
About AVIS: 10.0 /10
Very good service, car seat and booster installed perfectly by AVIS.
About Easyrentcars: 10.0 /10
Reviewed: Aug 20, 2019

Ron Australia

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Large SUV | Toyota Highlander 7 Seats or similar
“Insane savings, highly recommended ”
About Aucar Rentals: 10.0 /10
I believe they are one of the most if not the most under rated car rental agency. The staff were friendly and got us going in no time. We were renting for 50days, they went out if their way to make sure we were happy. Significant $$ savings compared to any other agency(atleast 40% cheaper than their nearest competitor ).
About Easyrentcars: 10.0 /10
Great platform.
Reviewed: Aug 20, 2019

Sarah E

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Economy | Toyota Yaris or similar
“Great value”
About AERODRIVE: 10.0 /10
Quick and easy pick up, good service.
About Easyrentcars: 10.0 /10
Cheapest car rental online, was hesitant to start, but everything worked out perfectly.
Reviewed: Aug 20, 2019

R.Adrian

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Large SUV | Ford Territory 7 Seats or similar
About Aucar Rentals: 6.0 /10
Waiting so long in the processing time.
About Easyrentcars: 8.0 /10
Reviewed: Aug 20, 2019

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Economy | Toyota Yaris or similar
About EZU: 10.0 /10
very good everything
About Easyrentcars: 10.0 /10
Reviewed: Aug 21, 2019

A.Aguiar

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Medium SUV | Mitsubishi Outlander or similar
About Apex: 9.3 /10
Excellent staff.
About Easyrentcars: 10.0 /10
Reviewed: Aug 19, 2019

S.Hunter

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Full Size | Toyota Camry or similar
“Was a good experience thank you ”
About Enterprise: 9.7 /10
The only concern I had was there were a couple of small fonts and chips on paint- the lady said that’s fine no problem, and there was no problem... but wasn’t sure if I’d get blamed when returning as it wasn’t marked off on condition report. It turns out fine they kept their word nothing to worry about. Thank you
About Easyrentcars: 10.0 /10
Reviewed: Aug 21, 2019

T.Tang

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Medium SUV | Toyota RAV4 or similar
“Easy and affordable.”
About AVIS: 10.0 /10
Upgrade for minimal fee. Smooth car return.
About Easyrentcars: 10.0 /10
Auto rebook setting saves a lot. Easy booking process.
Reviewed: Aug 20, 2019
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