Section 1: Collecting the Car (8 Steps)
Step 1: What do you need to bring to collect the car?
- Driver’s Licence (+International Driving Permit)
Being held for at least 1 year (often 2 years) with no major endorsements
- Credit Card(s)
In the name of the Main Driver and with sufficient funds for deposit
- Forms of ID
A valid photo ID (Passport or National ID), or any other forms of identification
- Printed Voucher
Step 2: Do you want to add an additional driver(s)?
YES – Additional drivers MUST present their Full Driver’s Licence and may be charged
No – Go to Step 3
Step 3: Additional charges at the rental counter?
Must – Car’s deposit & additional drivers fee (if any)
Other possible charges – Young Driver Fee, After-Hours Fee, Cross-border Fee and etc.
Step 4: Do you pick up the car on time?
YES – Go to Step 5
NO – Contact for permission: Early or late notification in advance is required (surcharge may occur). If you can’t reach the rental desk, please contact EasyRentCars 24/7 customer service for help
Step 5: Does any promotion at the rental desk?
YES – It’s up to you (remember to check the price after you pay). If you don’t need it, say NO
NO – Go to Step 6
Step 6: Read the rental terms and conditions
Step 7: Check the car condition
- Bad condition
Immediately raise the issue (if any) with the counter and request a replacement. If the problem cannot be solved, contact EasyRentCars 24/7 customer service for help
① Check the fuel type: petrol or diesel
② The Full-to-Full car: check if the fuel is full
Check that the odometer on the dashboard matches the record at the rental counter
Step 8: Ask for the car rental agreement and the receipt, and check what you have been charged
Section 2: Using the Car (2 Steps)
Step 1: Do you need to cross the border?
YES – Read the cross-border policy carefully, and confirm with the rental desk (NB: An additional fee may apply)
NO – Go to Step 2
Step 2: Did your car have an accident during the rental period?
YES – Contact the rental desk and follow the instructions. If you can’t reach the counter, contact EasyRentCars 24/7 customer service for help
NO – Go to Section 3
Section 3: Returning the Car (8 Steps)
Step 1: Confirm the fuel status: are you returning with a full tank?
NB: if you’ve already paid for a full tank of fuel at the time of pick-up, go to Step 2
YES – Go to Step 2 (keep the latest receipt from the fuel station)
NO – Fueling up in advance or pay for a full tank at the counter (if you choose self-service return, the fuel fee and labor fee are required – please check the agreement details)
Step 2: Confirm your return time: do you return the car on time?
YES – Go to Step 3
NO – Contact for permission: Inform the rental desk in advance if you want to return the rented car early or later (NB: The paid portion may not be refunded and the late-return compensation fee may be required)
Step 3: Confirm rental desk address and opening hours, do you return it during the business hours?
YES – Return to the rental desk, go to Step 4
NO – Self-service car return, go to Step 5
Step 4: What should you notice when returning your car to the rental desk?
- Check the car
① It’s recommended to take photos as evidence to avoid disputes over mileage, fuel, car damage or cleaning fee
② Anything left in the car?
- Return the keys & rental equipment(s): ask the self-service return process of the rental equipment(s) in advance (if any)
- Final Invoice (FI)
Confirm all information is correct.
Step 5: What should you pay attention to when choosing a self-service car return?
- Take photos: Use Time-stamped Photos to avoid disputes
- Dropbox: key + Rental Agreement
Step 6: What are the unknown deductions after returning? (keep the invoice for more than one month in case of dispute)
- 1-100 USD: Traffic ticket fee, toll fee, and labor costs (in most cases)
- >100 USD: Car damage may occur, go to Step 7
Step 7: If there’s any damage, what insurance claim materials do you need (EasyRentCars)?
- Statement of the loss/accident particulars
- passport and driving license
- Rental Agreement
- Credit card statement
- Damage invoice
- Your Bank Information to Get Paid
Step 8: Have your Prior Authorization get released yet? (Turkey will actually deduct the fee, while the other countries will just put the money on hold)
- It usually takes 1-2 months. If not, contact EasyRentCars 24/7 customer service for help
Visit easyrentcars.com now.
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