The Ultimate Car Rental Checklist


Section 1: Collecting the Car (8 Steps)

Step 1: What do you need to bring to collect the car?

  • Driver’s Licence (+International Driving Permit)

Being held for at least 1 year (often 2 years) with no major endorsements

  • Credit Card(s)

In the name of the Main Driver and with sufficient funds for deposit

  • Forms of ID

A valid photo ID (Passport or National ID), or any other forms of identification

  • Printed Voucher


Step 2: Do you want to add an additional driver(s)?

YES Additional drivers MUST present their Full Driver’s Licence and may be charged

No Go to Step 3


Step 3: Additional charges at the rental counter?

Must – Car’s deposit & additional drivers fee (if any)

Other possible charges – Young Driver Fee, After-Hours Fee, and Mileage and Cross-border Fee and etc.


Step 4: Do you pick up the car on time?

YES – Go to Step 5

NO – Contact for permission: Early or late notification in advance is required (surcharge may occur). If you can’t reach the rental desk, please contact EasyRentCars 24/7 customer service for help.


Step 5: Does any promotion at the rental desk?

YES – It’s up to you (remember to check the price after you pay). If you don’t need it, say NO.

NO – Go to Step 6


Step 6: Read the rental terms and conditions


Step 7: Check the car condition

  • Bad condition

Raise the issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us and we can try to arrange a suitable substitute with the car rental agent.

  • The fuel

① Check the fuel type: petrol or diesel

② ‘Full to Full’ car: check if the fuel is full

  • Mileage

Check the milometer on the dashboard matches how many miles the rental desk paperwork says the car has driven.


Step 8: Ask for the receipt and check what you have been charged

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Section 2: Using the car (2 Steps)

Step 1: Do you need to cross the border?

YES Read the cross-border policy carefully, and confirm with the rental desk (NB: An additional fee may apply).

NO – Go to Step 2


Step 2: Does your car have an accident during the rental period?

YES – Contact the rental desk and follow its instructions. If you can’t reach them, contact EasyRentCars 24/7 customer service for help.

NO – Go to Section 3

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Section 3: Returning the Rental (8 Steps)

Step 1: Confirm the tank condition: Do you return with a full tank?

NB: if you’ve already paid for a full tank of gas at the time of pick-up, go to Step 2

YES Go to Step 2 (keep the latest receipt from the gas station)

NO Fill up the full tank or pay for a full tank of gas (if you choose self-service car return, the fuel fee and labor fee are required – check the contact details)


Step 2: Confirm your return time: do you return the car on time?

YES – Go to Step 3

NO Contact for permission: Inform the rental desk in advance if you want to return the rented car early or later (NB: The paid portion may not be refunded and the late-return compensation fees are required)


Step 3: Confirm rental desk address and opening hours, do you return it during the business hours?

YES – Return to the rental desk, go to Step 4

NO – Self-service car return, go to Step 5


Step 4: What should you notice when returning your car to the rental desk?

  • Check the car: Its recommended to take photos and obtain evidence to avoid disputes: Mileage. Fuel, Car damage/Cleaning fee, Anything left in the car?
  • Return the keys & rental equipment (if any)
  • Final Invoice (FI)

Confirm all information is correct.


Step 5: What should you notice when you choose self-service car return?

  • Take photos: Uses Time-stamped Photos tavoid disputes
  • Dropbox : key + RA 

Ask how to return in advance if there is any rental equipment.


Step 6: What are the unknown deductions after returning? (keep the invoice for more than one month in case of subsequent disputes without evidence)

  • 1-100 USD: violation/ticket fee, toll fee, and labor costs
  • >100 USD: car damage, go to Step 7


Step 7: If there’s any damage, what insurance claim materials do you need (EasyRentCars)?

  • Statement of the loss/accident particulars
  • passport and driving license
  • Rental Agreement
  • Credit card statement
  • Damage invoice
  • Your Bank Information to Get Paid


Step 8: Have your Prior Authorization get released yet? (Turkey will actually deduct the fee, while the other countries just put a temporary hold on funds)

  • Usually takes 1-2 months. If not, contact EasyRentCars 24/7 customer service for help.

Here is the ultimate car rental checklist issued by EasyRentCars!

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EasyRentCars guarantees the most competitive car rental deals for your travel and the secret is our Price Drop Protector program! We can automatically track your rental rates and RE-BOOK you if prices drop! See how our customers love this feature here.


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