Section 1: Collecting the Car (8 Steps)
Step 1: What do you need to bring to collect the car?
- Driver’s Licence (+International Driving Permit)
Being held for at least 1 year (often 2 years) with no major endorsements
- Credit Card(s)
In the name of the Main Driver and with sufficient funds for deposit
- Forms of ID
A valid photo ID (Passport or National ID), or any other forms of identification
- Printed Voucher
Step 2: Do you want to add an additional driver(s)?
YES – Additional drivers MUST present their Full Driver’s Licence and may be charged
No – Go to Step 3
Step 3: Additional charges at the rental counter?
Must – Car’s deposit & additional drivers fee (if any)
Other possible charges – Young Driver Fee, After-Hours Fee, and Mileage and Cross-border Fee and etc.
Step 4: Do you pick up the car on time?
YES – Go to Step 5
NO – Contact for permission: Early or late notification in advance is required (surcharge may occur). If you can’t reach the rental desk, please contact EasyRentCars 24/7 customer service for help.
Step 5: Does any promotion at the rental desk?
YES – It’s up to you (remember to check the price after you pay). If you don’t need it, say NO.
NO – Go to Step 6
Step 6: Read the rental terms and conditions
Step 7: Check the car condition
- Bad condition
Raise the issue with the car rental agent immediately and request an alternative. If the matter is not resolved, contact us and we can try to arrange a suitable substitute with the car rental agent.
- The fuel
① Check the fuel type: petrol or diesel
② ‘Full to Full’ car: check if the fuel is full
Check the milometer on the dashboard matches how many miles the rental desk paperwork says the car has driven.
Step 8: Ask for the receipt and check what you have been charged
Section 2: Using the car (2 Steps)
Step 1: Do you need to cross the border?
YES – Read the cross-border policy carefully, and confirm with the rental desk (NB: An additional fee may apply).
NO – Go to Step 2
Step 2: Does your car have an accident during the rental period?
YES – Contact the rental desk and follow its instructions. If you can’t reach them, contact EasyRentCars 24/7 customer service for help.
NO – Go to Section 3
Section 3: Returning the Rental (8 Steps)
Step 1: Confirm the tank condition: Do you return with a full tank?
NB: if you’ve already paid for a full tank of gas at the time of pick-up, go to Step 2
YES – Go to Step 2 (keep the latest receipt from the gas station)
NO – Fill up the full tank or pay for a full tank of gas (if you choose self-service car return, the fuel fee and labor fee are required – check the contact details)
Step 2: Confirm your return time: do you return the car on time?
YES – Go to Step 3
NO – Contact for permission: Inform the rental desk in advance if you want to return the rented car early or later (NB: The paid portion may not be refunded and the late-return compensation fees are required)
Step 3: Confirm rental desk address and opening hours, do you return it during the business hours?
YES – Return to the rental desk, go to Step 4
NO – Self-service car return, go to Step 5
Step 4: What should you notice when returning your car to the rental desk?
- Check the car: It’s recommended to take photos and obtain evidence to avoid disputes: Mileage. Fuel, Car damage/Cleaning fee, Anything left in the car?
- Return the keys & rental equipment (if any)
- Final Invoice (FI)
Confirm all information is correct.
Step 5: What should you notice when you choose self-service car return?
- Take photos: Uses Time-stamped Photos to avoid disputes
- Dropbox : key + RA
Ask how to return in advance if there is any rental equipment.
Step 6: What are the unknown deductions after returning? (keep the invoice for more than one month in case of subsequent disputes without evidence)
- 1-100 USD: violation/ticket fee, toll fee, and labor costs
- >100 USD: car damage, go to Step 7
Step 7: If there’s any damage, what insurance claim materials do you need (EasyRentCars)?
- Statement of the loss/accident particulars
- passport and driving license
- Rental Agreement
- Credit card statement
- Damage invoice
- Your Bank Information to Get Paid
Step 8: Have your Prior Authorization get released yet? (Turkey will actually deduct the fee, while the other countries just put a temporary hold on funds)
- Usually takes 1-2 months. If not, contact EasyRentCars 24/7 customer service for help.
Here is the ultimate car rental checklist issued by EasyRentCars!
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